If you have forgotten your password, you can reset your password using either the app or the website.

To change your password:

If you are logged into your account, select “Sign out” on your account page.

Go to shipt.com and click on “Log In”

At the bottom of the login screen, select “Forgot your password?”

The Reset Password page is loaded.

Enter your email address and then select “Reset my password!”

Follow the directions in the email.

If you are still experiencing issues, you can contact our support team via live chat on our webpage, email us at support@shipt.com, or call us at (205) 502-2500.

Yes!

In your app, select Account from the menu. 

At the top of your account page, you will see the name, phone number and email associated with the account. 

Select the Edit option to change the information. Presto!

In your app, select Account from the menu. 

Underneath the account information, select Addresses. 

From the address page, you can add as many addresses to the account you need!

That's okay! You can still use our service here.

However, when you checkout, please type in the Delivery Notes that you cannot accept text messages, and you only have a land line. 

Shoppers typically text members for substitutions if products are not in store. 

If they need to give you a quick call instead, please let them know!

Yes! You can log in here.

Great question! We recommend using Chrome or Firefox for placing an order using our website.

To download Chrome for Windows:

Visit the Chrome website.

Select “Download Chrome”.

Follow the directions as given.

To download Chrome for another platform:

Visit the Chrome website.

Select “Download Chrome for another platform”.

Follow the directions as given.

To download Firefox:

Visit the Firefox website.

Select “Free Download”

Follow the directions as given.

Have no fear! If you recently signed up as a Launch Member in a new city, we will send you an email invitation to access your account when it’s ready!

If you are receiving an invalid credentials message when you attempt to log in, try resetting your password first on our Password Reset page.

If you are a current member and need assistance, you can contact our support team via live chat on our webpage, email us at support@shipt.com, or call us at (205) 502-2500.

We are always happy to help!

Oh no! There are several reasons you may be getting this message.

You can contact our support team via live chat on our webpage, email us at support@shipt.com, or call us at (205) 502-2500.

You can unsubscribe by clicking the unsubscribe link at the bottom of our emails.

We'll miss you! 

To change your membership plan using your app:

Go to the account screen.

Select “Your Account”.

Your Account screen will display the type of plan and the renewal date for your current plan.

Choose either the monthly ($14/month) or the annual ($99/year) plan.

The Plan screen will also show you the renewal date of your plan.

Please note that changing from the monthly membership to the annual membership will automatically charge the difference to your card on file.

We are sad to hear you want to end your membership!

To request cancellation, please contact us through one of the following methods: via e-mail at support@shipt.com, via telephone at (205) 502-2500, via our "Live Chat" feature available on our website, or via the Contact page.

To change your default store:

• Select ‘Change Store’ underneath the name of your current store.
  
• The ‘Stores Near Your Address’ page appears with the available stores.
  
• Select the store you want to use.
• The selected store will appear at the top of the ‘Shipt Shop’ page.
  

For both the iPhone and the Android phones, check the following:

1. Verify that your phone has been updated to the latest version of its operating system.

2. Verify that your Shipt app has been updated to the latest version.

3. If both your phone’s operating system and your Shipt app has the latest version, then try closing the app.

On the iPhone, press the ‘Home’ button twice. The phone displays all the open apps. Swipe the open app towards the top of the phone. To exit this feature, select the ‘Home’ button once or tap on the Home Screen.

On the Android phone, select the ‘Recent Apps’ icon or press and hold the ‘Home’ button until the Recent Apps list appears. Swipe the open app towards the right of the phone. To exit this feature, by selecting the ‘Recent Apps’ icon again.

4. Try to open your Shipt app again. If the app still does not work, then try turning off the phone completely and turning it back on.

On the iPhone, Power Off, press and hold the ‘Sleep/Wake’ button (the thin rectangle button) until the option ‘slide to power off’ appears. Slide the power button to the right and wait while the phone turns off. Then turn the phone back on by holding the ‘Sleep/Wake’ button.

On the iPhone, Soft Reset, press and hold the ‘Sleep/Wake’ button (the thin rectangle button) and the ‘Home’ button at the same time for at least 10 seconds until the Apple logo appears. Let go of both buttons. The phone will continue through the usual process of starting up.

On the Android phone, press and hold the ‘Power’ button until the ‘Device Options’ appear. Select ‘Power Off’. The phone will shut down. Then turn the phone back on by holding the ‘Power’ button.

5. Try to open your Shipt app again. If the app still does not work, then try reinstalling the app.

On the iPhone, select and hold the Shipt app until a small ‘x’ appears on the upper left corner. Select the ‘x’. When the confirmation window appears, select ‘Delete’. The app will disappear from the Home Screen. Select the ‘Home’ button to exit from the feature. Then go to the app store to select the Shipt app to install it again.

On the Android phone, open the ‘Settings’ app. Select ‘Applications. Select ‘Application Manager. Select the Shipt app. Select ‘Uninstall’. When the confirmation window appears, select ‘OK’. The app will disappear. Then go to the Google Play store to select the Shipt app to install it again.

6. Once your Shipt app has been installed, try to open your Shipt app again. If the app still does not work, please contact us.

You can contact our support team via live chat on our webpage, email us at support@shipt.com, or call us at (205) 502-2500.

To change your address:

1. Select the menu button at the top left corner of the app.
2. The Shipt menu appears with a list of options.
3. Select Account.
4. Your Account page appears.
5. Select Addresses.
6. Your Address page appears. Your current delivery address is shown at the top of the page.
7. Select Add New Address.
8. The Address page where you can add your new address appears. There are two ways to enter your new address:
   • The first way is to enter your address in the address bar. You have the option of typing in the entire address or to select it from the suggested addresses displayed.
   • The second way is to select “Use Current Location”.
9. The Address page where you can verify your new address appears.
10. Select Save.
11. Your address page from step 6 appears with your new address listed at the bottom of the page.
12. Select your new address.
13. The Stores Near Your Address page appears.
14. Select the store you want to use.
15. Your Address page from step 6 appears. Your new address should now be listed at the top of the page with a check mark in a green circle to the left of your address.