If you have forgotten your password, you can reset your password using either the app or the website by following the directions below. 

If you are logged into your account, select “Sign out” on your account page.

Go to shipt.com and select the “Log In” button.

Under the email and password fields, select “Forgot password?”

The Reset Password page will load. 

Enter your email address and then select “Reset my password!” as shown below.

Follow the directions in the email.

If you are still experiencing issues, you can contact our support team via LiveChat on our webpage, email us at support@shipt.com, or call us at (205) 502-2500.

Yes! Your email can be changed though your account settings at shipt.com or the Shipt app.

On the website, select Account in the top right corner.

At the top of your account page, you will see the name, phone number and email associated with the account. 

Select the Edit option to change the information.

In the app, select the Account icon in the top-right corner.

In your account tab, you will see the name, phone number and email associated with the account. 

Select the bubble with your initials to change the information. Presto!

When logged in to your account, select the Account icon in the top right corner. 

Underneath the account information, select Addresses. 

From the address page, you can add as many addresses to the account you need!

That's okay! You can still use our service here.

Please keep in mind that, depending on your substitution preferences, your shopper will text you regarding out of stock items on your order.

If you cannot receive text messages, let us know!  When you checkout, please type in the Delivery Notes that you only have a landline and your shopper will give you a quick call instead.

Of course! You can log in at our website, which can be found here.

Great question! We recommend using Chrome or Firefox for placing an order using our website.

To download Chrome for Windows:

Visit the Chrome website.

Select “Download Chrome”.

Follow the directions as given.

To download Chrome for another platform:

Visit the Chrome website.

Select “Download Chrome for another platform”.

Follow the directions as given.

To download Firefox:

Visit the Firefox website.

Select “Free Download”

Follow the directions as given.

Have no fear! If you are receiving an invalid credentials message when you attempt to log in, try resetting your password first on our Password Reset page.

If the password reset link didn’t work and you need further assistance, you can contact our support team 24/7 via live chat on our webpage, email us at support@shipt.com, or call us at (205) 502-2500. We are always happy to help!

If you recently signed up as a Launch Member in a new city, we will send you an email invitation to access your account when it’s ready!

Oh no! There are several reasons you may be getting this message.

You can contact our support team via live chat on our webpage, email us at support@shipt.com, or call us at (205) 502-2500. We're always happy to help!

You can unsubscribe from promotional emails by clicking the unsubscribe link at the bottom of our emails or by visiting our Member Preference Center.

Please note, you are unable to unsubscribe from transactional emails such as order confirmation, order receipts, or account change notifications. 

To change your membership plan using your app, select the account icon in the top right corner.

Your current membership will be displayed under your account information along with the renewal date. Select either the Monthly or the Yearly option to change membership plans.

Please note that changing from the monthly membership to the annual membership will automatically charge the difference to your card on file.

We’re sad to hear you want to end your membership!

You can cancel your membership at any time by reviewing your subscription through your Shipt account.

You can also contact us via email at membership@shipt.com. Due to unusually high volume, our current response time is 3 - 4 days. Our team is working hard to respond to requests quickly and will provide you with a confirmation email as soon as possible. 

Thank you for your patience as we continue to improve delivery availability and support response times. 

To change your default store:

• Select ‘Change Store’ underneath the name of your current store.
  
• The ‘Stores Near Your Address’ page appears with the available stores.
  
• Select the store you want to use.
• The selected store will appear at the top of the ‘Shipt Shop’ page.
  

For both iPhones and  Android phones, check the following:

1. Verify that your phone has been updated to the latest version of its operating system.

2. Verify that your Shipt app has been updated to the latest version.

3. If both your phone’s operating system and your Shipt app has the latest version, then try closing the app.

On an iPhone, On an iPhone X or later, or an iPad with iOS 12 or later, or iPadOS, from the Home screen, swipe up from the bottom of the screen and pause slightly in the middle of the screen. On an iPhone 8 or earlier, double-click the Home button to show your most recently used apps

Swipe right or left to find the app that you want to close. 

Swipe up on the app’s preview to close the app.

On an Android phone, select the ‘Recent Apps’ icon or press and hold the ‘Home’ button until the Recent Apps list appears. Swipe the open app towards the right of the phone. To exit this feature, by selecting the ‘Recent Apps’ icon again.

4. Try to open your Shipt app again by clicking on the Shipt icon. If the app still does not work, then try turning off the phone completely and turning it back on.

On an iPhone, Power Off, press and hold the Power and Volume Down buttons until the option ‘slide to power off’ appears. Slide the power button to the right and wait while the phone turns off. Then turn the phone back on by holding the Power button.

On an iPhone, Soft Reset, press and hold the ‘Sleep/Wake’ button (the thin rectangle button) and the ‘Home’ button at the same time for at least 10 seconds until the Apple logo appears. Let go of both buttons. The phone will continue through the usual process of starting up.

On an Android phone, press and hold the ‘Power’ button until the ‘Device Options’ appear. Select ‘Power Off’. The phone will shut down. Then turn the phone back on by holding the ‘Power’ button.

5. Try to open your Shipt app again. If the app still does not work, then try reinstalling the app.

On an iPhone, select and hold the Shipt app until a small ‘x’ appears on the upper left corner. Select the ‘x’. When the confirmation window appears, select ‘Delete’. The app will disappear from the Home Screen. Select the ‘Home’ button to exit from the feature. Then go to the app store to select the Shipt app to install it again.

https://apps.apple.com/us/app/shipt-same-day-delivery/id971888874
Click on this link to access the Shipt app in the Apple App Store. Click on “Get” to download the app. If your app is out of date, you will need to click on the blue Update button to ensure you are using the latest version.

On an Android phone, open the ‘Settings’ app. Select ‘Applications. Select ‘Application Manager. Select the Shipt app. Select ‘Uninstall’. When the confirmation window appears, select ‘OK’. The app will disappear. Then go to the Google Play store to select the Shipt app to install it again. https://play.google.com/store/apps/details?id=com.shipt.groceries&hl=en_US

Click on this link to access the Shipt app in the Google Play Store. Click on “Install” to install the app. If your app is out of date, you will need to click on the green Update button to ensure you are using the latest version.

6. Once your Shipt app has been installed, try to open your Shipt app again. If the app still does not work, please contact us.

You can contact our support team via live chat on our webpage, email us at support@shipt.com, or call us at (205) 502-2500.

To change your address:

In your app, tap the Account button in the top right corner.

Underneath the account information, select Addresses.

You can then select Add New or Edit to change an existing address!

You can add enhanced security to your account by enabling 2-Factor Authentication. This requires a code to be sent to your email every time you log into your account. Please follow the steps below to enable 2-Factor Authentication.

1. Navigate to your account page and select 2-Factor Authentication.

2. Select the method you would like to receive your verification code and select Send code.

4. Enter your unique authentication code and select Verify.

5. Once you have enabled 2-Factor Authentication, you will receive a new unique code every time you log into your account. 

If you ever want to disable 2-Factor Authentication you can do so by following the same steps above and selecting Turn Off.