If you have forgotten your password, you can reset your password using either the app or the website by following the directions below.
If you are logged into your account, select “Sign out” on your account page.
Go to shipt.com and select the “Log In” button.
Under the email and password fields, select “Forgot password?”
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The Reset Password page will load.
Enter your email address and then select “Reset my password!” as shown below.
Follow the directions in the email.
If you are still experiencing issues, you can contact our support team via LiveChat on our webpage, email us at support@shipt.com, or call us at (205) 502-2500.
Yes! Your email can be changed though your account settings at shipt.com or the Shipt app.
On the website, select Account in the top right corner.
At the top of your account page, you will see the name, phone number and email associated with the account.
Select the Edit option to change the information.
In the app, select the Account icon in the top-right corner.
In your account tab, you will see the name, phone number and email associated with the account.
Select the bubble with your initials to change the information. Presto!
When logged in to your account, select the Account icon in the top right corner.
Underneath the account information, select Addresses.
From the address page, you can add as many addresses to the account you need!
That's okay! You can still use our service here.
Please keep in mind that, depending on your substitution preferences, your shopper will text you regarding out of stock items on your order.
If you cannot receive text messages, let us know! When you checkout, please type in the Delivery Notes that you only have a landline and your shopper will give you a quick call instead.
Yes! You can log in here.
Great question! We recommend using Chrome or Firefox for placing an order using our website.
To download Chrome for Windows:
Visit the Chrome website.
Select “Download Chrome”.
Follow the directions as given.
To download Chrome for another platform:
Visit the Chrome website.
Select “Download Chrome for another platform”.
Follow the directions as given.
To download Firefox:
Visit the Firefox website.
Select “Free Download”
Follow the directions as given.
Have no fear! If you recently signed up as a Launch Member in a new city, we will send you an email invitation to access your account when it’s ready!
If you are receiving an invalid credentials message when you attempt to log in, try resetting your password first on our Password Reset page.
If you are a current member and need assistance, you can contact our support team via live chat on our webpage, email us at support@shipt.com, or call us at (205) 502-2500.
We are always happy to help!
Oh no! There are several reasons you may be getting this message.
You can contact our support team via live chat on our webpage, email us at support@shipt.com, or call us at (205) 502-2500. We're always happy to help!
You can unsubscribe by clicking the unsubscribe link at the bottom of our emails.
We'll miss you!
To change your membership plan using your app:
Select the account icon in the top right corner.
Your current membership or Shipt Delivery Passes will be displayed under your account information. Select Buy or Review. The renewal date of your current plan will be shown.
Select from either the Monthly* ($14/month) or the Annual ($99/year) plan. If you currently order using Shipt Delivery Passes, the Shipt Everyday plan is available here.
Please note that changing from the monthly membership to the annual membership will automatically charge the difference to your card on file.
*We are transitioning away from offering monthly memberships. Currently have a monthly membership? Great! You are grandfathered in. If your membership is cancelled at any point, be aware that you will no longer be able to select the Monthly plan in the future.
We’re sad to hear you want to end your membership!
You can cancel your membership at any time by reviewing your subscription through your Shipt account.
You can also contact us via email at membership@shipt.com. Due to unusually high volume, our current response time is 3 - 4 days. Our team is working hard to respond to requests quickly and will provide you with a confirmation email as soon as possible.
Thank you for your patience as we continue to improve delivery availability and support response times.
To change your default store:
For both the iPhone and the Android phones, check the following:
1. Verify that your phone has been updated to the latest version of its operating system.
2. Verify that your Shipt app has been updated to the latest version.
3. If both your phone’s operating system and your Shipt app has the latest version, then try closing the app.
On the iPhone, press the ‘Home’ button twice. The phone displays all the open apps. Swipe the open app towards the top of the phone. To exit this feature, select the ‘Home’ button once or tap on the Home Screen.
On the Android phone, select the ‘Recent Apps’ icon or press and hold the ‘Home’ button until the Recent Apps list appears. Swipe the open app towards the right of the phone. To exit this feature, by selecting the ‘Recent Apps’ icon again.
4. Try to open your Shipt app again. If the app still does not work, then try turning off the phone completely and turning it back on.
On the iPhone, Power Off, press and hold the ‘Sleep/Wake’ button (the thin rectangle button) until the option ‘slide to power off’ appears. Slide the power button to the right and wait while the phone turns off. Then turn the phone back on by holding the ‘Sleep/Wake’ button.
On the iPhone, Soft Reset, press and hold the ‘Sleep/Wake’ button (the thin rectangle button) and the ‘Home’ button at the same time for at least 10 seconds until the Apple logo appears. Let go of both buttons. The phone will continue through the usual process of starting up.
On the Android phone, press and hold the ‘Power’ button until the ‘Device Options’ appear. Select ‘Power Off’. The phone will shut down. Then turn the phone back on by holding the ‘Power’ button.
5. Try to open your Shipt app again. If the app still does not work, then try reinstalling the app.
On the iPhone, select and hold the Shipt app until a small ‘x’ appears on the upper left corner. Select the ‘x’. When the confirmation window appears, select ‘Delete’. The app will disappear from the Home Screen. Select the ‘Home’ button to exit from the feature. Then go to the app store to select the Shipt app to install it again.
On the Android phone, open the ‘Settings’ app. Select ‘Applications. Select ‘Application Manager. Select the Shipt app. Select ‘Uninstall’. When the confirmation window appears, select ‘OK’. The app will disappear. Then go to the Google Play store to select the Shipt app to install it again.
6. Once your Shipt app has been installed, try to open your Shipt app again. If the app still does not work, please contact us.
You can contact our support team via live chat on our webpage, email us at support@shipt.com, or call us at (205) 502-2500.
To change your address:
In your app, tap the Account button in the top right corner.
Underneath the account information, select Addresses.
You can then select Add New or Edit to change an existing address!
