If you have forgotten your password, you can reset it using either the app or the website by following the directions below. 

• Open the Shipt app and select Sign in or go to shipt.com/shop. 
• Under the email and password fields, select Forgot password?
• You will be directed to a new page and asked to enter your email. Be sure to enter the email address that's associated with your Shipt account.
• Select Email instructions as shown below.

• You will receive an email from Shipt that lists the password requirements. 
• Click Update password at the bottom of the email. 
• You will be directed to a new page and prompted to enter a new password.*
  *Note: For security purposes, you will have a limited amount of time after receiving the reset password email to update your password. If this time limit expires, you will need to go back to the login screen and select Forgot password? again.
• Return to the login screen and enter your email and new password to log into your account.

If you are still experiencing issues, you can contact our support team via LiveChat on our webpage, email us at support@shipt.com, or call us at (205) 502-2500.

Yes! You can change your email through your account settings at on the website or the Shipt app.

On the website:

• Log into your account at shipt.com/shop.
• Select Account then Profile in the top-right corner.
• You will see the name, phone number, and email address associated with the account.
• Select Edit to change your information.

 In the app:

• Log into your Shipt app.
• Select Account in the bottom-right corner.
• You will see the name, phone number, and email address associated with the account.
• Tap Edit to change your information.

Great question! We recommend using Chrome or Firefox for placing an order using our website.

To download Chrome for Windows:

Visit the Chrome website.

Select “Download Chrome”.

Follow the directions as given.

To download Chrome for another platform:

Visit the Chrome website.

Select “Download Chrome for another platform”.

Follow the directions as given.

To download Firefox:

Visit the Firefox website.

Select “Free Download”

Follow the directions as given.

Have no fear! If you are receiving an invalid credentials message when you attempt to log in, try resetting your password first on our Password Reset page.

If you need further assistance, you can contact our support team 24/7 via live chat on our webpage, email us at support@shipt.com, or call us at (205) 502-2500. We are always happy to help!

Oh no! There are several reasons you may be getting this message, however, we are happy to help resolve it.

Please contact our support team via live chat on our webpage, email us at support@shipt.com, or call us at (205) 502-2500.

You can unsubscribe from promotional emails by clicking the unsubscribe link at the very bottom of our emails.

Please note, you are unable to unsubscribe from transactional emails such as order confirmation, order receipts, or account change notifications. 

To change your membership plan using your app, select the account icon in the bottom right corner.

Your current membership will be displayed under your account information along with the renewal date. Select either the Monthly or the Yearly option to change membership plans.

Please note that changing from the monthly membership to the annual membership will automatically charge the difference to your card on file.

You can cancel at any time by reviewing your subscription information through your Shipt account.

1. Log into your account at shipt.com/login or via the Shipt mobile app.
2. Navigate to your account page.
3. Locate your membership plan then select View details.
4. Next, select Cancel Membership. 
5. Choose your reason for cancellation then select Continue.
   
   

If you'd prefer to cancel by contacting our 24/7 customer support team, you can call us at (205) 502-2500, begin a chat by clicking Live Chat in the bottom right-hand corner of the page, or email us at membership@shipt.com.

A confirmation email will be sent to the email address associated with your Shipt account as soon as your cancellation has been completed.

For both iPhones and  Android phones, check the following:

1. Verify that your phone has been updated to the latest version of its operating system.

2. Verify that your Shipt app has been updated to the latest version.

3. If both your phone’s operating system and your Shipt app has the latest version, then try closing the app.

• On an iPhone, On an iPhone X or later, or an iPad with iOS 12 or later, or iPadOS, from the Home screen, swipe up from the bottom of the screen and pause slightly in the middle of the screen. On an iPhone 8 or earlier, double-click the Home button to show your most recently used apps
  • Swipe right or left to find the app that you want to close. 
  • Swipe up on the app’s preview to close the app.
    
    
• On an Android phone, select the ‘Recent Apps’ icon or press and hold the ‘Home’ button until the Recent Apps list appears. Swipe the open app towards the right of the phone. To exit this feature, by selecting the ‘Recent Apps’ icon again.
  
  

4. Try to open your Shipt app again by clicking on the Shipt icon. If the app still does not work, then try turning off the phone completely and turning it back on.

• On an iPhone, Power Off, press and hold the Power and Volume Down buttons until the option ‘slide to power off’ appears. Slide the power button to the right and wait while the phone turns off. Then turn the phone back on by holding the Power button.
  
  
• On an iPhone, Soft Reset, press and hold the ‘Sleep/Wake’ button (the thin rectangle button) and the ‘Home’ button at the same time for at least 10 seconds until the Apple logo appears. Let go of both buttons. The phone will continue through the usual process of starting up.
  
  
• On an Android phone, press and hold the ‘Power’ button until the ‘Device Options’ appear. Select ‘Power Off’. The phone will shut down. Then turn the phone back on by holding the ‘Power’ button.
  
  

5. Try to open your Shipt app again. If the app still does not work, then try reinstalling the app.

• On an iPhone, select and hold the Shipt app until a small ‘x’ appears on the upper left corner. Select the ‘x’. When the confirmation window appears, select ‘Delete’. The app will disappear from the Home Screen. Select the ‘Home’ button to exit from the feature. Then go to the app store to select the Shipt app to install it again.
  • https://apps.apple.com/us/app/shipt-same-day-delivery/id971888874 - Click on this link to access the Shipt app in the Apple App Store. Click on “Get” to download the app. If your app is out of date, you will need to click on the blue Update button to ensure you are using the latest version.
    
    
• On an Android phone, open the ‘Settings’ app. Select ‘Applications. Select ‘Application Manager. Select the Shipt app. Select ‘Uninstall’. When the confirmation window appears, select ‘OK’. The app will disappear. Then go to the Google Play store to select the Shipt app to install it again.
  • https://play.google.com/store/apps/details?id=com.shipt.groceries&hl=en_US -
    Click on this link to access the Shipt app in the Google Play Store. Click on “Install” to install the app. If your app is out of date, you will need to click on the green Update button to ensure you are using the latest version.
    
    

6. Once your Shipt app has been installed, try to open your Shipt app again. If the app still does not work, please contact us.

You can contact our support team via live chat on our webpage, email us at support@shipt.com, or call us at (205) 502-2500.

To change your delivery address:

• On the app, tap the Account button in the bottom right corner. 
• On the website, click the Account button in the top right corner.
• Select Addresses.
• Select Add new address to add a brand new address.
• Tap Edit or Remove under an existing address to change or remove it.*
  *Note: you cannot remove the default address that's currently selected for delivery.

If you still need assistance please reach out to our support team via Live Chat, call us at 205-502-2500, or email us at support@shipt.com.

You can add enhanced security to your account by enabling 2-Factor Authentication. This requires a code to be sent to your email every time you log into your account. Please follow the steps below to enable 2-Factor Authentication.

1. Navigate to your account page and select 2-Factor Authentication.

2. Select the method you would like to receive your verification code and select Send code.

4. Enter your unique authentication code and select Verify.

5. Once you have enabled 2-Factor Authentication, you will receive a new unique code every time you log into your account. 

If you ever want to disable 2-Factor Authentication you can do so by following the same steps above and selecting Turn Off.