How can we help?

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When will I hear from my shopper?

You’ll receive automated order status updates via text when your shopper is on the way to the store, when your shopper is about to arrive, and when your order is delivered. Your shopper may also text you during the shopping process with any questions or to inform you of out-of-stock items.

Your phone number will be masked so your shopper never sees your personal contact info, and vice versa. If you need assistance before your shopper starts shopping, please contact our support team via Live Chat or give us a call at (205) 502-2500.

Your phone must be a mobile device, not a landline, and have the ability to receive images in order for you to receive text messages from Shipt. Keep in mind that if you reply “STOP” to text messages sent by Shipt, you’ll be unsubscribed from our messaging service and unable to receive messages from your shopper. If you believe you’ve unsubscribed and would like to resubscribe, please contact our support team. 


Last updated on September 24th, 2024

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