When will I hear from my shopper?

Related questions:

• When can you schedule a delivery?

  • Members can place an order for same-day delivery at their convenience. Delivery windows are determined by shopper availability, and the next available window will be listed in the Shipt app when you create your order. Depending on your area and the retailer you select, you may see options for either a 1-hour delivery window, a 2-hour delivery window, or a 4-hour delivery window. You may also have the option to select an express or priority delivery window for an additional fee. For more information about express and priority fees, click here.

    Shoppers with Shipt are available whenever the store is open. For some stores, that means you can get delivery 24 hours a day!

    
    

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• Do you use personal cars or Shipt vehicles?

  • Shoppers with Shipt use their personal vehicles when delivering orders.

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• How much do I tip?

  • If you choose to tip, you can add a tip when placing your order, tip in cash at delivery, or add a tip after your order has been delivered by logging back into your Shipt account or website. No matter which method you choose, 100% of your tip will go to your shopper!
    
    

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• Will Shipt deliver groceries to a business?

  • Yes, as long as the location is in our coverage area. 

    You can create a business profile to get access to certain benefits such as tax exemption for qualifying orders, receipt exporting, user management, Shipt credits on certain purchases, dedicated customer support and more!

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