Please contact us and we will reply as soon as possible.
Members can place a grocery order anytime at their convenience. Delivery windows are determined by shopper availability and you will see the Next Delivery time listed on the Shipt app when you create your order. Deliveries can be scheduled for as little as 1 hour after you place your order and our shoppers are available whenever the store is open. For some stores that means you can get delivery 24 hours a day!
No, you can choose to have your order dropped off at the door. You’ll be able to choose between drop-off and in-person delivery on the checkout page.
Regardless of your delivery preference, you’ll get an email and text when it has arrived.
Tips are not required but are greatly appreciated. If you choose to tip, you can add a tip when placing your order by choosing a preselected or custom amount. You may also tip in cash or within the app after you receive your delivery.
No matter which method you choose, 100% of your tip will go to the shopper. Show your shopper some love and appreciation by tipping any amount of your choice!
Great question!
You will receive an email confirmation with a digital receipt once your order is delivered.
Yes, as long as the location is in our coverage area.
Shipt loves being a part of local business communities!
Our reliable Shipt Shoppers use their personal vehicles when delivering orders.
Oh no! We’re sorry to hear that you had issues with your order. Please contact us to let us know.
You can contact us through the Shipt app.
This will send an email to our support team and we will follow up with you via email within one day.
Please note that there is a 7 day limitation for reporting issues on an order.
You can contact our support team via live chat on our webpage, email us at support@shipt.com, or call us at (205) 502-2500.
Oh no! We’re sorry to hear that you had issues with your order. Please contact us to let us know.
You can contact us through the Shipt app.
This will send an email to our support team and we will follow up with you via email within one day.
Please note that there is a 7 day limitation for reporting issues on an order.
You can contact our support team via live chat on our webpage, email us at support@shipt.com, or call us at (205) 502-2500.
At Shipt, we’re always iterating and exploring ways we can better serve our customers.
We always want our customers to have a 5 star experience with us and are encouraging shoppers to do all they can to deliver in the first hour of the delivery window. While we are testing, please share your feedback with our support team.
We are testing two-hour-long delivery windows in your metro as a way of exploring how we can bring more flexibility and efficiency in same-day delivery to our customers.
We’ll be testing this adjustment to delivery windows for a few weeks.
Our company promise has never wavered - we continue to deliver the groceries, medicines and other products people need and want in as soon as an hour. In this test, most customers will see their items delivered in the first hour of their two-hour-long window which is why, at this time, we’re not making any adjustments to the annual membership offering.
We know from time-to-time orders have to be rescheduled for a variety of reasons, including weather and emergencies, and realize it can be a hassle for customers.
We’re testing larger delivery windows in your metro as a way of exploring how we can bring more flexibility and efficiency to same-day delivery, including minimizing rescheduled orders, and will take your experience back to our teams as we learn more about the feature.
We’re able to help you reschedule your order to a future delivery window that will work for your schedule.
We thank you for shopping with Shipt.
During this test, we are removing the early delivery option.
All retailers are included in this test.