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Members can place a grocery order anytime at their convenience. Delivery windows are determined by shopper availability and you will see the Next Delivery time listed on the Shipt app when you create your order. Deliveries can be scheduled for as little as 1 hour after you place your order and our shoppers are available whenever the store is open. For some stores that means you can get delivery 24 hours a day!
You’ll be able to choose between drop-off and in-person delivery on the checkout page when placing an order. Regardless of your delivery preference, you’ll get an email and text when your order has arrived.
Please note that select store locations do not carry single-use bags. If this is the case, your shopper will purchase bags at checkout and you will see the cost reflected on your emailed receipt.
If you would not like to purchase bags, please let your shopper know that you'd prefer to have the order delivered bagless by leaving a note under "Delivery Instructions" when placing your order. If you do opt into a bagless delivery, we encourage you to be home to receive the order or leave a receptacle out such as a box or cooler that your shopper can leave items in.
Tips are not required but are greatly appreciated. If you choose to tip, you can add a tip when placing your order by choosing a preselected or custom amount. You may also tip in cash or within the app after you receive your delivery.
No matter which method you choose, 100% of your tip will go to the shopper. Show your shopper some love and appreciation by tipping any amount of your choice!
Great question!
You will receive an email confirmation with a digital receipt once your order is delivered.
Yes, as long as the location is in our coverage area.
Shipt loves being a part of local business communities!
Our reliable Shipt Shoppers use their personal vehicles when delivering orders.
Oh no! We’re sorry to hear that you had issues with your order.
You can report an item issue through the Shipt app or website.
This will automatically send an email to our support team. We will follow up with you via email within 24-48 hours.
Please note that there is a 7 day limitation for reporting issues on an order.
For immediate assistance, you can contact our support team by selecting Live Chat at the bottom of the page or by calling us at (205) 502-2500.
Your shopper will text you when they are about to begin shopping for your order and you will also receive an app notification when your shopper begins shopping for your order.
Using the phone with the number associated with your Shipt account, open the Shipt app and tap Orders in the bottom center between the Home and Account symbols. Tap on a specific order to open the Order Details page. If the order says "Shopping in progress" at the top, you will have the ability to tap Message Shopper* and initiate a text to your shopper. Your phone number will be masked so your shopper never sees your personal contact info and vice versa.
*Note: You will see the shopper's first name and last initial instead of the word Shopper.
If you need assistance before your shopper starts shopping, please contact our support team via live chat on our webpage, email us at support@shipt.com, or call us at (205) 502-2500.
If a store does not carry single-use bags due to bag bans, your shopper will purchase bags at checkout and you will see the cost reflected on your emailed receipt.
If you would not like to purchase bags, please let your shopper know that you'd prefer to have the order delivered bagless by leaving a note under "Delivery Instructions" when placing your order. If you do opt into a bagless delivery, we encourage you to be home to receive the order or leave a receptacle out such as a box or cooler that your shopper can leave items in.
Yes, as long as the location is in our coverage area!
Hotels may not allow a shopper to deliver the items to your door and will instead request that they leave them with the bellhop, concierge, or front desk attendant.
Keep in mind that for alcohol deliveries, where available, you will need to meet the shopper at delivery in order to present your ID and sign for their order.