Members can place a grocery order anytime at their convenience. Deliveries can be scheduled for a one-hour window as soon as one hour after your order. Our shoppers are available whenever the store is open. For some stores that means you can get delivery 24 hours a day!

Yes! 

Please do not schedule a delivery during a time window in which no one is home to receive the delivery. If no one is home at the time we deliver your groceries, we will call your mobile phone to ask for options on how to complete the delivery. Should this occur, any perishable items in your order could be damaged, so please make sure someone is available to receive the order. 

Tips are not required but are greatly appreciated. Show your shopper some love and appreciation by tipping any amount of your choice! You may tip in cash or within the app after you receive your delivery and 100% of your tip will go to the shopper.

Great question!

You will receive an email confirmation with a digital receipt once your order is delivered.

Yes, as long as the location is in our coverage area.

Shipt loves being a part of local business communities!

We use a crowdsourcing model, so our reliable Shipt Shoppers use their personal vehicles.

Oh no! We’re sorry to hear that you had issues with your order. Please contact us to let us know. 

You can contact us through the Shipt app.

• Go to ‘Your Orders’.
• Click on the order with the missing item.
• Click on the button ‘Any feedback on the items?’
• Select ‘Issue’ for each missing item.
• On the prompt, select ‘Something Wrong With Item’, ‘Item Missing’, or ‘Wrong Item’.
• If you choose, add a note.
• Submit the feedback.

This will send an email to our support team and we will follow up with you via email within one day.

Please note that there is a 7 day limitation for reporting issues on an order.

You can contact our support team via live chat on our webpage, email us at support@shipt.com, or call us at (205) 502-2500.

Oh no! We’re sorry to hear that you had issues with your order. Please contact us to let us know.

You can contact us through the Shipt app.

• Go to ‘Your Orders’.
• Click on the order with the damaged item.
• Click on the button ‘Any feedback on the items?’
• Select ‘Issue’ for each damaged item.
• On the prompt, select ‘Something Wrong With Item’, ‘Item Missing’, or ‘Wrong Item’.
• If you choose, add a note.
• Submit the feedback.

This will send an email to our support team and we will follow up with you via email within one day.

Please note that there is a 7 day limitation for reporting issues on an order.

You can contact our support team via live chat on our webpage, email us at support@shipt.com, or call us at (205) 502-2500.