Members can place a grocery order anytime at their convenience. Delivery windows are determined by shopper availability and you will see the Next Delivery time listed on the Shipt app when you create your order. Deliveries can be scheduled for as little as 1 hour after you place your order and our shoppers are available whenever the store is open. For some stores that means you can get delivery 24 hours a day!

No, you can choose to have your order dropped off at the door. You’ll be able to choose between drop-off and in-person delivery on the checkout page.

Regardless of your delivery preference, you’ll get an email and text when it has arrived.

Tips are not required but are greatly appreciated. If you choose to tip, you can add a tip when placing your order by choosing a preselected or custom amount. You may also tip in cash or within the app after you receive your delivery.

No matter which method you choose, 100% of your tip will go to the shopper. Show your shopper some love and appreciation by tipping any amount of your choice! 

Great question!

You will receive an email confirmation with a digital receipt once your order is delivered.

Yes, as long as the location is in our coverage area.

Shipt loves being a part of local business communities!

Our reliable Shipt Shoppers use their personal vehicles when delivering orders.

Oh no! We’re sorry to hear that you had issues with your order.

You can report an item issue through the Shipt app or website.

• Log into your account and select "Orders."
• Select the order that had an issue.
• Find the item(s) you would like to report.
• Select "Report issue."
• When prompted, choose the issue reason.

This will automatically send an email to our support team. We will follow up with you via email within 24-48 hours.

Please note that there is a 7 day limitation for reporting issues on an order.

For immediate assistance, you can contact our support team by selecting Live Chat at the bottom of the page or by calling us at (205) 502-2500.