Members can place a grocery order anytime at their convenience. Delivery windows are determined by shopper availability and you will see the Next Delivery time listed on the Shipt app when you create your order. Deliveries can be scheduled for as little as 1 hour after you place your order and our shoppers are available whenever the store is open. For some stores that means you can get delivery 24 hours a day!

No, you can choose to have your order dropped off at the door. You’ll be able to choose between drop-off and in-person delivery on the checkout page.

Regardless of your delivery preference, you’ll get an email and text when it has arrived.

Tips are not required but are greatly appreciated. If you choose to tip, you can add a tip when placing your order by choosing a preselected or custom amount. You may also tip in cash or within the app after you receive your delivery.

No matter which method you choose, 100% of your tip will go to the shopper. Show your shopper some love and appreciation by tipping any amount of your choice! 

Great question!

You will receive an email confirmation with a digital receipt once your order is delivered.

Yes, as long as the location is in our coverage area.

Shipt loves being a part of local business communities!

Our reliable Shipt Shoppers use their personal vehicles when delivering orders.

Oh no! We’re sorry to hear that you had issues with your order. Please contact us to let us know. 

You can contact us through the Shipt app.

• Go to ‘Your Orders’.
• Click on the order with the missing item.
• Click on the button ‘Any feedback on the items?’
• Select ‘Issue’ for each missing item.
• On the prompt, select ‘Something Wrong With Item’, ‘Item Missing’, or ‘Wrong Item’.
• If you choose, add a note.
• Submit the feedback.

This will send an email to our support team and we will follow up with you via email within one day.

Please note that there is a 7 day limitation for reporting issues on an order.

You can contact our support team via live chat on our webpage, email us at support@shipt.com, or call us at (205) 502-2500.

Oh no! We’re sorry to hear that you had issues with your order. Please contact us to let us know.

You can contact us through the Shipt app.

• Go to ‘Your Orders’.
• Click on the order with the damaged item.
• Click on the button ‘Any feedback on the items?’
• Select ‘Issue’ for each damaged item.
• On the prompt, select ‘Something Wrong With Item’, ‘Item Missing’, or ‘Wrong Item’.
• If you choose, add a note.
• Submit the feedback.

This will send an email to our support team and we will follow up with you via email within one day.

Please note that there is a 7 day limitation for reporting issues on an order.

You can contact our support team via live chat on our webpage, email us at support@shipt.com, or call us at (205) 502-2500.