How can I contact customer service?

Related questions:

• Do shoppers accept tips?

  • Yes! Tips are not required but are greatly appreciated. You can add a tip for your shopper at checkout, tip in cash at delivery, or add a tip after your order has been delivered by logging back into your Shipt account via the app or website.* 100% of your tip will go to your shopper.
    *Note: Shipt credits and Shipt gift cards cannot be used for shopper tips. 

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• Do you honor sales?

  • Shipt offers special in-app pricing to help members save money (while also saving time). Though our weekly deals don’t always reflect store shelf pricing, all Shipt sales are offered in one convenient place – our Deals category – for easy browsing.

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• How much do I tip?

  • If you choose to tip, you can add a tip when placing your order, tip in cash at delivery, or add a tip after your order has been delivered by logging back into your Shipt account or website. No matter which method you choose, 100% of your tip will go to your shopper!
    
    

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• What about taxes? How does that work?

  • Shipt does not withhold any taxes from our shoppers' weekly paychecks. 
    
    As independent contractors, shoppers with Shipt are responsible for filing their own taxes. Shipt will send a 1099 form to shoppers who earn above a certain amount at the end of the year.

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