- How do I order groceries?
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You can order your groceries using the Shipt app!
After you have signed up for a membership open the Shipt app on your phone or desktop. Then, select your items, choose a payment option, pick a delivery time, and place your order!
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- Is my address in your coverage area?
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Want to know if Shipt can deliver to you?
Check out our coverage map here.
Enter your zip code above the map to see what stores we serve in your area!
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- When will Shipt expand to my area?
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We’re working very hard to expand quickly!
If your city is not yet covered, you can sign up for our Launch Alerts, and we’ll let you know when Shipt becomes available in your area.
Click here to enter your email and zip code and sign up for the Launch Alerts.
We collect the zip code data to determine which areas want Shipt the most!
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- Can I check out the app before I buy a membership?
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Sure, just download the app and sign up for an account. You won't be able to place an order until you purchase a membership but you can browse to your heart's content!
If you prefer to browse on desktop, simply go to shipt.com/shop and sign up for an account.
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- Does membership include all items in the store or a streamlined selection?
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Most of the 40,000+ items in the store are available in the app.
If you don't see something you are looking for, add a custom request with details about the item and your Shipt Shopper will be happy to deliver it to you!
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- Can I order alcohol?
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We offer alcohol delivery in select cities from a variety of retailers! If you are in the coverage area for this service, beer, wine, and spirits may be available for delivery. A $7 delivery fee may be applied to alcohol orders from select retailers. Please note that you must be 21 or older with a valid ID to place or receive an alcohol order. Alcohol delivery hours for Meijer stores in Michigan are Monday – Sunday, 7:00am to 2:00am. Some exceptions may apply. For a complete explanation of our alcohol policy, please see our terms of service.
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- Can I purchase a membership as a gift?
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Yes! Click here to purchase a gift membership.
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- How can I refer friends to Shipt?
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You will earn $10 in free groceries for everyone that signs up for Shipt using your custom code. They will also receive $10 in free groceries for signing up.
To refer friends in the app, click Invite Friends in the menu to share your referral link with others.
You can also visit shipt.com/referral to share Shipt with your friends.
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- How can I apply to be a Shipt Shopper?
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Yay! We can't wait for you to join the Shipt Shopper team! You can apply here. 😃
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- How can I find out more about jobs at Shipt?
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Our amazing team is always growing! Check out our career page for current opportunities.
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- Where are the Shipt offices located?
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We are based in Birmingham, AL and love our Magic City!
We also have an office in the heart of San Francisco, CA.
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- Do you still offer deliveries from restaurants or retailers?
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Sadly, we do not. We only offer grocery and alcohol delivery at this time.
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- How can I contact customer service?
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We have multiple ways you can contact us!
You can contact our support team via live chat on our webpage, email us at support@shipt.com, or call us at (205) 502-2500. We also offer the option to contact us using our Shipt app!
To contact us via live chat on our webpage:
- Go to our website.
- Select ‘Shipt Live Chat’ at the bottom right of the browser.
- The ‘Shipt Live’ page appears.
- Enter your name, email address, phone number and then select Member Support.
- Select ‘Start Chatting’.
If you would like to contact us using our Shipt app:
- Select the menu button (3 green lines) at the top left corner of the app.
- The ‘Shipt’ menu appears.
- Select ‘Help’.
- The ‘Shipt Help’ page appears.
- Select ‘Contact Us’.
- The ‘Contact Us’ page appears.
- You can select either ‘Email’ or ‘Call’.
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- Where can I find your terms and conditions?
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Our Terms and Conditions can be found here.
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