Please contact us and we will reply as soon as possible.
You can order your groceries online or using the Shipt app!
After you have signed up for a membership open the Shipt app on your phone or desktop. Then, select your items, choose a payment option, pick a delivery time, and place your order!
We hope so! Click here and enter your zip code to see what stores we serve in your area.
If we aren’t in your area yet, don’t worry! We are always expanding our service and hope to deliver to you soon. Enter your zip code and then email to be alerted when we launch in your area!
We’re working very hard to expand quickly!
If your city is not yet covered, you can sign up for our Launch Alerts, and we’ll let you know when Shipt becomes available in your area.
Click here to enter your email and zip code and sign up for the Launch Alerts.
We collect the zip code data to determine which areas want Shipt the most!
Sure, just download the app and sign up for an account. You won't be able to place an order until you purchase a membership but you can browse to your heart's content!
If you prefer to browse on desktop, simply go to shipt.com/shop and sign up for an account.
Most of the 40,000+ items in the store are available in the app.
If you don't see something you are looking for, add a custom request with details about the item and your Shipt Shopper will be happy to deliver it to you!
We offer alcohol delivery in select cities from a variety of retailers. If you are in the coverage area for this service, beer, wine, and spirits may be available for delivery. A $7 delivery fee may be applied to alcohol orders from select retailers.
Please note that you must be 21 or older with a valid ID to place or receive an alcohol order. Due to state and federal regulations, our shoppers are legally required to confirm the recipient of an order with alcohol is 21 or older by reviewing a valid ID at delivery, regardless of the recipient's apparent age. The recipient must also sign for the delivery on the shopper's phone.
We continually monitor, make accessible, and encourage shoppers to follow CDC recommendations. Protective equipment (gloves, masks, and hand sanitizer) is readily available for all of our shoppers. We provide financial assistance to shoppers unable to shop due to a COVID‑19 diagnosis or quarantine order.
While we understand concerns with this policy, ID scan and physical signature are still a requirement for alcohol delivery at this time.
For a complete explanation of our alcohol policy, please see our terms of service.*
*Note: Shipt and Shipt Shoppers are required to follow each state's specific laws and regulations for alcohol delivery, which may include order limits. If you have questions or need assistance with an order containing alcohol, you can contact Shipt Support through the Live Chat feature at the bottom of this screen or by calling (205) 502-2500.
Yes! Click here to purchase a gift membership.
Yay! We can't wait for you to join the Shipt Shopper team! You can apply here. 😃
Our amazing team is always growing! Check out our career page for current opportunities.
We are based in Birmingham, AL, where we were founded. We love our Magic City!
We also have an office in the heart of San Francisco, CA.
We offer grocery, alcohol, and general merchandise delivery from select retailers at this time.
Our available stores will vary depending on your area. Please visit https://www.shipt.com/cities/ to enter your zip code and view our retailers for your area.
We have multiple ways you can contact us!
You can contact our support team via live chat on our webpage, email us at support@shipt.com, or call us at (205) 502-2500.
We also offer the option to contact us using our Shipt app!
To contact us via LiveChat on our webpage:
To contact us using our Shipt app:
Our Terms and Conditions can be found here.
We have a dedicated team working to ensure that our community of members and shoppers feel safe and confident with every order. Get more information shipt.com/trustandsafety or report an issue by contacting us.