You can order your groceries online or using the Shipt app!
After you have signed up for a membership open the Shipt app on your phone or desktop. Then, select your items, choose a payment option, pick a delivery time, and place your order!
Please contact us and we will reply as soon as possible.
You can order your groceries online or using the Shipt app!
After you have signed up for a membership open the Shipt app on your phone or desktop. Then, select your items, choose a payment option, pick a delivery time, and place your order!
We hope so! Click here and enter your zip code to see what stores we serve in your area.
If we aren’t in your area yet, don’t worry! We are always expanding our service and hope to deliver to you soon. Enter your zip code and then email to be alerted when we launch in your area!
We’re working very hard to expand quickly!
If your city is not yet covered, you can sign up for our Launch Alerts, and we’ll let you know when Shipt becomes available in your area.
Click here to enter your email and zip code and sign up for the Launch Alerts.
We collect the zip code data to determine which areas want Shipt the most!
Sure, just download the app and sign up for an account! Or, if you prefer to browse on desktop, simply go to shipt.com/shop to get started.
You can browse the different retailers in your area completely free of charge and place a one-time order for a delivery fee. When you're ready to commit, you can sign up for unlimited delivery with either a Monthly or Yearly membership.*
*Note: Shipt membership fees and one-time delivery fees vary by market. Deliveries under $35 with a Shipt membership will incur a $7 fee. All orders with alcohol (where available) may incur a $7 alcohol fee.
Most of the 40,000+ items in the store are available in the app.
If you don't see something you are looking for, add a custom request with details about the item and your Shipt Shopper will be happy to deliver it to you!
We offer alcohol delivery in select cities from a variety of retailers. If you are in the coverage area for this service, beer, wine, and spirits may be available for delivery. A $7 delivery fee may be applied to alcohol orders from select retailers.
Please note that you must be 21 or older with a valid ID to place or receive an alcohol order. Due to state and federal regulations, our shoppers are legally required to confirm the recipient of an order with alcohol is 21 or older by reviewing a valid ID at delivery, regardless of the recipient's apparent age. The recipient must also sign for the delivery on the shopper's phone.
We continually monitor, make accessible, and encourage shoppers to follow CDC recommendations. Protective equipment (gloves, masks, and hand sanitizer) is readily available for all of our shoppers. We provide financial assistance to shoppers unable to shop due to a COVID‑19 diagnosis or quarantine order.
While we understand concerns with this policy, ID scan and physical signature are still a requirement for alcohol delivery at this time.
For a complete explanation of our alcohol policy, please see our terms of service.*
*Note: Shipt and Shipt Shoppers are required to follow each state's specific laws and regulations for alcohol delivery, which may include order limits. If you have questions or need assistance with an order containing alcohol, you can contact Shipt Support through the Live Chat feature at the bottom of this screen or by calling (205) 502-2500.
Yes! Click here to purchase a gift membership.
Yay! We can't wait for you to join the Shipt Shopper team! You can apply here. 😃
Our amazing team is always growing! Check out our career page for current opportunities.
We are based in Birmingham, AL, where we were founded. We love our Magic City!
We also have an office in the heart of San Francisco, CA.
We offer grocery, alcohol, and general merchandise delivery from select retailers at this time.
Our available stores will vary depending on your area. Please visit https://www.shipt.com/cities/ to enter your zip code and view our retailers for your area.
We have multiple ways you can contact us!
You can contact our support team via live chat on our webpage. Simply click the green Live chat button in the bottom right-hand corner of the screen. You can also email us at support@shipt.com or call us at (205) 502-2500.
We also offer the option to contact us using our Shipt app!
To contact us using our Shipt app:
Si desea asistencia en español, solo menciónelo una vez que se conecte con nosotros. Español está disponible de 8 am a 8 pm tiempo Centro.
Our Terms and Conditions can be found here.
We have a dedicated team working to ensure that our community of members and shoppers feel safe and confident with every order. To get more information about our policies, visit shipt.com/trustandsafety. To report a sensitive issue in a timely manner, please give us a call at 205-502-2500 or join LiveChat and we will be happy to help.
We are taking a number of steps to provide relief to Shipt shoppers in the wake of rising gas prices.
We have long offered a Shopper Perks program that gives shoppers access to discounts on various products, including auto care. We are excited to offer an additional opportunity for qualified shoppers to receive a unique discount code for GetUpside for an additional 35 cents/gallon cash back on their next four fill ups!
Our busiest shoppers will also have a one-time opportunity to receive a special bonus in April to thank them for their hard work.
We are continuing to monitor gas prices closely and are listening to feedback from our shoppers, members, and retailers.
We know that no two markets are the same and that’s why we’ve identified a variety of options to best help shoppers.
We’ll continue to monitor the price of gas closely and stay connected to feedback from shoppers, customers and retailers.
At Shipt, we’re committed to developing features and capabilities to help you build connections with your favorite shoppers. We are currently testing a feature in certain metros where shoppers will have the ability to build a profile to share their unique traits and accomplishments with you!
In these test areas, members who rate their shopper 5 stars will have the ability to view their shopper’s profile and, if they’d like, add them as a preferred shopper. Preferred shoppers will be prioritized for your orders and you can view their profile anytime within the account section of your app.
Building a profile is completely optional, so not all shoppers may have chosen to create one. If your shopper has created a profile, rating them 5 stars will give you the ability to view it. You can also access your preferred shoppers’ profiles at any point within the account section of your app.
To view a preferred shopper’s profile, go to your account page and tap Preferred Shoppers. Then, tap View profile beneath the shopper’s name.*
*Note: If you do not see the option to view a shopper’s profile, they have not chosen to create one.
We are testing this feature in select areas and gathering feedback. At this time, we don't have additional information to share about possible future plans.