You can order your groceries online or using the Shipt app!
After you have signed up for a membership open the Shipt app on your phone or desktop. Then, select your items, choose a payment option, pick a delivery time, and place your order!
You can order your groceries online or using the Shipt app!
After you have signed up for a membership open the Shipt app on your phone or desktop. Then, select your items, choose a payment option, pick a delivery time, and place your order!
We hope so! Click here and enter your zip code to see what stores we serve in your area.
If we aren’t in your area yet, don’t worry! We are always expanding our service and hope to deliver to you soon. You can enter your email to be alerted when we launch in your area.
We’re working very hard to expand quickly!
If your city is not yet covered, you can sign up for our Launch Alerts, and we’ll let you know when Shipt becomes available in your area.
Click here to enter your email and zip code and sign up for the Launch Alerts.
We collect the zip code data to determine which areas want Shipt the most!
Sure, just download the app and sign up for an account! Or, if you prefer to browse on desktop, simply go to shipt.com/shop to get started.
You can browse the different retailers in your area completely free of charge and, if you'd like to give the service a try, sign up for a 14-day trial.* When you're ready to commit, you can sign up for unlimited delivery with either a Monthly or Yearly membership.*
*Note: at the end of the trial period, your account will convert to the membership plan of your choice.
**Note: Shipt membership fees and one-time delivery fees vary by market. Deliveries under $35 with a Shipt membership will incur a $7 fee. All orders with alcohol (where available) may incur a $7 alcohol fee.
Most of the 40,000+ items in the store are available in the app.
If you don't see something you are looking for, add a custom request with details about the item and your Shipt Shopper will be happy to deliver it to you!
We offer alcohol delivery in select cities from a variety of retailers. If you are in the coverage area for this service, beer, wine, and spirits may be available for delivery. A $7 delivery fee may be applied to alcohol orders from select retailers.
Please note that you must be 21 or older with a valid ID to place or receive an alcohol order. Due to state and federal regulations, our shoppers are legally required to confirm the recipient of an order with alcohol is 21 or older by reviewing a valid ID at delivery, regardless of the recipient's apparent age. The recipient must also sign for the delivery on the shopper's phone.
For a complete explanation of our alcohol policy, please see our terms of service.*
*Note: Shipt and shoppers with Shipt are required to follow each state's specific laws and regulations for alcohol delivery, which may include order limits. Alcohol delivery is prohibited to college campuses (including dormitories and other on-campus housing), military bases, correctional facilities, high schools, middle schools, elementary schools, daycare centers, places of worship, and ABC licensed premises. If you live in a zip code within proximity to a prohibited area, alcohol delivery may be restricted. If you have questions or need assistance with an order containing alcohol, you can contact Shipt Support through the Live Chat feature at the bottom of this screen or by calling (205) 502-2500.
Yes! Click here to purchase a membership as a gift.
You can sign up to be a shopper with Shipt in 3 easy steps at shipt.com/shopper/be-a-shopper.
Our amazing team is always growing! Check out our career page for current opportunities.
We are based in Birmingham, AL, where we were founded. We love our Magic City!
We also have an office in the heart of San Francisco, CA.
We offer grocery, alcohol, and general merchandise delivery from select retailers at this time.
Our available stores will vary depending on your area. Please visit https://www.shipt.com/cities/ to enter your zip code and view our retailers for your area.
We have multiple ways you can contact us!
You can contact our support team via Live Chat on our webpage. You can also email us at support@shipt.com, or call us at (205) 502-2500.
We also offer the option to contact us via the Shipt app!
To contact us via the Shipt app:
Si desea asistencia en español, solo menciónelo una vez que se conecte con nosotros. Español está disponible de 7 am a 8 pm tiempo Centro.
Our Terms and Conditions can be found here.
We have a dedicated team working to ensure that our community of members and shoppers feel safe and confident with every order. To get more information about our policies, visit shipt.com/trustandsafety. To report a sensitive issue in a timely manner, please give us a call at 205-502-2500 or start a LiveChat and we'll be happy to help.
At Shipt, we’re committed to developing features and capabilities to help you build connections with your favorite shoppers. We are currently testing a feature in certain metros where shoppers will have the ability to build a profile to share their unique traits and accomplishments with you!
In these test areas, members who rate their shopper 5 stars will have the ability to view their shopper’s profile and, if they’d like, add them as a preferred shopper.
To view a preferred shopper’s profile, go to your account page and tap Preferred Shoppers. Then, tap View profile beneath the shopper’s name.*
*Note: If you do not see the option to view a shopper’s profile, they have not chosen to create one.
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Because shoppers have the flexibility to choose when and where they shop with Shipt, you are unable to select a specific shopper to complete your order.
However, if you have a stellar experience with a shopper, rating them 5 stars in the app will give you the option to add them as a preferred shopper! This will increase the likelihood of them receiving your orders in the future.
You can manage your list of preferred shoppers at any time via the Account page on the Shipt app or website. Shoppers will receive a notification if you add them to your preferred shopper list, but they will not be notified if they are removed.
After an order is delivered, you'll be prompted to rate your shopper as well as your overall Shipt experience the next time you log into the Shipt app or website.
You can rate your shopper and experience on a one-to-five-star rating system. Based on the number of stars that you choose, there will be additional feedback options you can select such as "Good communication" or "Item issue." Ratings can be edited via the Orders section in the app up to 7 days after they are submitted.
If you rate your shopper with 5 stars, you'll have the option to add them as a preferred shopper, increasing the likelihood that they will claim your orders in the future.
To see if Shipt is currently in your area, go to shipt.com, and enter your address in the space provided. If we are in your area, you'll be able to see all the stores where you can get same-day delivery with Shipt.
If we are not yet in your area, you can enter your email to sign up for launch alerts. We will send you an email when we are available in your zip code!
Shipt is same-day delivery done right. Available in more than 5,000 US cities, Shipt connects customers with expert shoppers through a user-friendly app to deliver groceries, household essentials, and more from local stores.
Shipt members get access to unlimited deliveries from a variety of local stores.
Interested in working at Shipt HQ? Find an available position today, or explore what it's like to be a Shipt team member at https://www.shipt.com/corporate/careers.
If you’re interested in shopping or driving with Shipt, click here for more information.
Shipt is always monitoring for unfavorable weather conditions and handles them on a case-by-case basis. If there is potentially dangerous weather, customers and shoppers will be informed about any need-to-know information about Shipt operations.
If you're concerned about the weather in your area, please reach out to Shipt Support via live chat or phone at 205-502-2500.