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Hello! Shipt is an app that provides grocery and alcohol* delivery from your local store via a local community of reliable shoppers. Become a member, order from your phone or computer, and we'll bring your order straight to the location requested.
Eliminate trips to the store, and save time! We can't wait for you to experience the #shiptlife!
*Alcohol delivery available with select partners in some cities. Please see “Can I order alcohol?” for more details.
You can order your groceries online or using the Shipt app!
After you have signed up for a membership open the Shipt app on your phone or desktop. Then, select your items, choose a payment option, pick a delivery time, and place your order!
We hope so! Click here and enter your zip code to see what stores we serve in your area.
If we aren’t in your area yet, don’t worry! We are always expanding our service and hope to deliver to you soon. Sign up for a launch alert and be notified when we expand to your area!
We’re working very hard to expand quickly!
If your city is not yet covered, you can sign up for our Launch Alerts, and we’ll let you know when Shipt becomes available in your area.
Click here to enter your email and zip code and sign up for the Launch Alerts.
We collect the zip code data to determine which areas want Shipt the most!
Sure, just download the app and sign up for an account. You won't be able to place an order until you purchase a membership but you can browse to your heart's content!
If you prefer to browse on desktop, simply go to shipt.com/shop and sign up for an account.
Most of the 40,000+ items in the store are available in the app.
If you don't see something you are looking for, add a custom request with details about the item and your Shipt Shopper will be happy to deliver it to you!
We offer alcohol delivery in select cities from a variety of retailers! If you are in the coverage area for this service, beer, wine, and spirits may be available for delivery. A $7 delivery fee may be applied to alcohol orders from select retailers.
Please note that you must be 21 or older with a valid ID to place or receive an alcohol order. Due to state and federal regulations, our shoppers are legally required to confirm the recipient of an order with alcohol is 21 or older by reviewing a valid ID at delivery, regardless of the recipient's apparent age. The recipient must also sign for the delivery on the shopper's phone.
We continually monitor, make accessible, and encourage shoppers to follow CDC recommendations. Protective equipment (gloves, masks, and hand sanitizer) is readily available for all of our shoppers. We provide financial assistance to shoppers unable to shop due to a COVID‑19 diagnosis or quarantine order.
While we understand concerns with this policy, ID scan and physical signature are still a requirement for alcohol delivery at this time.
For a complete explanation of our alcohol policy, please see our terms of service.
Yes! Click here to purchase a gift membership.
Get a $10 credit every time you refer a friend to Shipt.* They'll also save $10 on annual membership ($89, reg. $99).
To refer friends in the app, click Get $10 in the account section to share your referral link with others.
You can also visit shipt.com/referral to share Shipt with your friends.
*$10 credit will be added to your account once your referral has been a member for 30 days and completes their first purchase. Credit expires 90 days after qualifying order is placed.
Yay! We can't wait for you to join the Shipt Shopper team! You can apply here. 😃
Our amazing team is always growing! Check out our career page for current opportunities.
We are based in Birmingham, AL, where we were founded. We love our Magic City!
We also have an office in the heart of San Francisco, CA.
We offer grocery, alcohol, and general merchandise delivery from select retailers at this time.
Our available stores will vary depending on your area. Please visit https://www.shipt.com/cities/ to enter your zip code and view our retailers for your area.
We have multiple ways you can contact us!
You can contact our support team via live chat on our webpage, email us at support@shipt.com, or call us at (205) 502-2500.
We also offer the option to contact us using our Shipt app!
To contact us via LiveChat on our webpage:
To contact us using our Shipt app:
Our Terms and Conditions can be found here.
We have a dedicated team working to ensure that our community of members and shoppers feel safe and confident with every order. Get more information shipt.com/trustandsafety or report an issue by contacting us.
What is this new feature Shipt is rolling out?
At Shipt, we’re committed to providing members with exceptional service, products that members want and need and Shipt Shoppers members can trust.
We’re also committed to developing features and capabilities that better serve members and we know that one of the most highly-requested features wanted by members is the ability to have favorite shoppers regularly deliver for them when able.
That’s why, we’re testing a new preferred shopper feature for members.
Will this change or alter Shipt’s brand promises (to either audience)?
At Shipt, we pride ourselves on delivering excellent service.
This update we’re testing will help enhance the connections that shoppers and members are already making every day.
When will this feature be available in my area (for locations outside of test metros)?
We are testing this feature in select areas and gathering feedback. At this time we don't have additional information to share about any possible future plans.
Will I always get paired with my preferred shoppers?
Preferred shoppers will be prioritized for your orders to increase likelihood of pairing, however it's not guaranteed.
Do I get a confirmation that I’ve been matched with my preferred shopper?
If one of your preferred shoppers claims your order, you will see a heart icon next to their profile picture in the order details screen.
Are all members eligible for having a preferred shopper?
In the test in your area, yes, all members can add preferred shopper(s) for orders placed on Shipt.com. Shipt app or if you order through certain retailers. The option becomes available for shoppers that are rated five stars after order delivery.
Where can I find more information on how to select a preferred shopper?
The option to select a preferred shopper becomes available after a shopper is rated five stars after delivery. This information is available in your Account section under the preferred shopper section.
If I select my preferred shopper, can I change my selection?
Yes, your list of preferred shoppers is available in your Account section. From there you can edit your preferred shopper list at any time.
Can I select multiple shoppers as my favorite?
Yes, you can select multiple preferred shoppers. You’ll find your list of preferred shoppers available in your Account section.
How do I remove a preferred shopper?
Your list of preferred shoppers is available in your Account section. From there you can edit your preferred shopper list.
What personal information about me is being shared with my preferred shopper?
The only information shoppers will see are your first name and last initial, similar to what they already see today.
Orders from preferred members will be specified; if a shopper accepts an order from a preferred member, they will be able to see the same member and order details as they do for all orders.
How can I make a shopper my preferred shopper? Can I make a shopper who has never shopped for me a preferred shopper?
The option to select a preferred shopper becomes available after the shopper is rated five stars after delivery. Therefore, you cannot add a shopper that has not delivered an order to you.
When I remove a preferred shopper, does it mean that I’ll never get paired with them again?
Removing a preferred shopper means that they will no longer be prioritized for your orders. However, there is still a possibility that you will be matched with them again.
Is there an extra cost, for me as a member, to use the preferred shopper feature?
We are currently testing this feature in your area and there is no extra cost to use the preferred shopper feature.
When will the preferred shopper feature be available to all members nationwide?
We are testing this feature in select metros and gathering feedback. At this time we don’t not have additional information to share about any possible future plans on a nationwide rollout.
What if I give a preferred shopper on my list a low rating?
If you rate a preferred shopper a 1 or 2, the shopper will be automatically removed from your preferred shopper list.
What is this new feature Shipt is testing?
At Shipt, we’re committed to providing members with exceptional service, products that members want and need and Shipt Shoppers members can trust.
We’re also committed to developing features and capabilities that better serve members and we know that one of the most highly-requested features wanted by members is the ability to have their favorite shoppers regularly deliver for them when able. That’s why we’re testing a new preferred shopper feature for members.
At the moment, this feature is only available in San Antonio, Texas for those with a Shipt Everyday annual plan.
You can sign up to enjoy it, along with a year of free, unlimited deliveries.* If you order at least once a month, it’s the most convenient way to shop, at the best value.
*Free delivery applies to orders over $35. Orders with alcohol will incur a $7 alcohol fee.
Will this change or alter Shipt’s brand promises (to either audience)?
At Shipt, we pride ourselves on delivering excellent service.
This update we’re testing will help enhance the connections that shoppers and members are already making every day.
When will this feature be available in my area (for locations outside of test metros)?
We are testing this feature in select areas and gathering feedback. During this time, this feature is only available in San Antonio, Texas for members with the Shipt Everyday annual plan.
At this time we don't have additional information to share about any possible future plans.
When will the preferred shopper feature be available to all members nationwide?
We are testing this feature in select metros and gathering feedback. At this time we don’t have additional information to share about any possible future plans on a nationwide rollout.
Will I always get paired with my preferred shoppers?
Preferred shoppers will be prioritized for your orders to increase likelihood of pairing, however it's not guaranteed.
Do I get a confirmation that I’ve been matched with my preferred shopper?
If one of your preferred shoppers claims your order, you will see a heart icon next to their profile picture in the order details screen.
Are all members eligible for having a preferred shopper?
In the test in your area, yes, all members with a Shipt Everyday annual plan can add preferred shopper(s) for orders placed on Shipt.com. Shipt app or if you order through certain retailers. The option becomes available for shoppers that are rated five stars after order delivery.
Is there an extra cost, for me as a member, to use the preferred shopper feature?
We are currently testing this feature in San Antonio for those with a Shipt Everyday annual plan. You can sign up to enjoy it, along with a year of free, unlimited deliveries.* If you order at least once a month, it’s the most convenient way to shop, at the best value.
*Free delivery applies to orders over $35. Orders with alcohol will incur a $7 alcohol fee.
Where can I find more information on how to select a preferred shopper?
This feature is available through the Shipt Everyday annual plan. The option to select a preferred shopper becomes available after a shopper is rated five stars after delivery. This information is available in your Account section under the preferred shopper section.
If I select my preferred shopper, can I change my selection?
Yes, your list of preferred shoppers is available in your Account section. From there you can edit your preferred shopper list at any time.
Can I select multiple shoppers as my favorite?
Yes, you can select multiple preferred shoppers. You’ll find your list of preferred shoppers available in your Account section.
How do I remove a preferred shopper?
Your list of preferred shoppers is available in your Account section. From there you can edit your preferred shopper list.
What personal information about me is being shared with my preferred shopper?
The only information shoppers will see are your first name and last initial, similar to what they already see today.
Orders from preferred members will be specified; if a shopper accepts an order from a preferred member, they will be able to see the same member and order details as they do for all orders.
How can I make a shopper my preferred shopper? Can I make a shopper who has never shopped for me a preferred shopper?
This feature is available through the Shipt Everyday annual plan. The option to select a preferred shopper becomes available after the shopper is rated five stars after delivery. Therefore, you cannot add a shopper that has not delivered an order to you.
When I remove a preferred shopper, does it mean that I’ll never get paired with them again?
Removing a preferred shopper means that they will no longer be prioritized for your orders. However, there is still a possibility that you will be matched with them again.
What if I give a preferred shopper on my list a low rating?
If you rate a preferred shopper a 1 or 2, the shopper will be automatically removed from your preferred shopper list, and you will not receive that shopper again.