Easy!
Select the green plus sign next to the item you want delivered to add the item to your cart.
You can also click the item to see a more detailed item description, and then select the green plus sign to add it to the cart. When an item is in your cart, you will see a green tag appear next to the item that says 1 in cart.
Nope, there is no minimum for orders.
Orders over $35 have free delivery, and orders under $35, have a $7 delivery fee.
Nope! You can order as much as you want!
No worries! If you do not see an item in the app or have something unusual for us to pick up for you, use the Special Request option.
Be as detailed as possible with brand, size, flavor and other descriptors for your Shipt Shopper.
Our Shoppers are happy to deliver special items for you whenever possible!
At this time, we cannot deliver tobacco, gift cards, prescription medication (in select markets), propane tanks, or lottery cards due to legal restrictions.
Nope! Shipt Shoppers cannot pick up orders from the pharmacy.
You can visit our website here to order from your desktop computer or laptop!
For the best experience, we suggest you use our Shipt mobile app on your iPhone or Android device.
Yes! You will be able to choose the quantity of the item in the app.
Please note: If you are a FL resident, law requires you to purchase two items to receive the BOGO price.
Yes! We will shop for and deliver your groceries with the same care that you would.
Special attention is paid to items that need to be kept cold or warm.
Shipt Shoppers will make sure to get them to you quickly and safely!
There are two ways!
When you select an item from a category, you can use the add note feature before you place the item in the cart.
Or, in your cart, you may click the Add Note option next to the item before you proceed to check out.
Absolutely! We love that our members are so giving.
You can send groceries to anyone as long as they're in the coverage area.
We offer pickup service in select cities at this time. If you are in the coverage area for pickup service, you'll be given a choice of delivery or pickup from a nearby store when you place your order. Visit our Pickup FAQ for more information.
Your shopper will contact you to see if you would like a substitute item!
When ordering, you can use the notes section of the app to give us a heads up on substitutions.
Yes! Your shopper will input the price of the special requested item(s) in store.
As long as you are over $35 at the time of check out, our system will not charge you the $7 delivery fee.
In the Delivery Notes, please write anything special your shopper needs to know to complete the delivery and give you the best experience possible!
Have a gate code? Maybe a warning text, so we don't wake the baby? Type it in the notes and let us know!
When you place your order, you will be able to select your Substitution Preference.
Your shopper will also text you with substitutions for items that are out of stock in store.
If you do not wish to receive texts or you have no preference in substitution, please select the appropriate preference.
Your shopper will text you providing substitutions for your item!
If you do not wish to receive texts or have no preference in substitutions, please make sure to update your Substitution Preference appropriately when you place your order.
We deliver 7 days a week with the exception of certain holidays. If the store is open, we will deliver to you!
Yes! You can add items to your order up to one hour before your requested delivery window.
To add an item through your app:
Your Shopper will be notified that you have updated your order!
After you place the order, select Your Orders from the menu to view it.
The status can be one of the following:
• Open - The order has been placed, but a Shopper in the area has not claimed it yet.
• Claimed - The order has been claimed by a Shopper, but they have not viewed the shopping list yet.
• Shopping - The Shopper has viewed the shopping list and is most likely in the store.
• Processed - The Shopper has completed the order and processed your card in the app for payment.
• Delivered - The Shopper has completed the delivery, and you should have your Shipt receipt in your email!
You can cancel your order in the Shipt app up to one hour before your chosen delivery window.
If your shopper has started shopping your order, or if it’s less than an hour before your chosen delivery window, please contact us to let us know that you need to cancel the order.
You can contact our support team via live chat on our webpage, email us at support@shipt.com, or call us at (205) 502-2500.
If your order is being shopped within an hour of your delivery window, then your shopper is at the store working on your order.
If your order is being shopped more than an hour of your delivery window, don’t worry. Your shopper may have selected the ‘shopping’ button to review your grocery list ahead of time.
If you still have questions, then please let us know.
You can contact our support team via live chat on our webpage, email us at support@shipt.com, or call us at (205) 502-2500.
If you have not yet selected ‘Checkout’:
You can contact our support team via live chat on our webpage, email us at support@shipt.com, or call us at (205) 502-2500.
We are currently experiencing higher-than-usual order volume which has impacted available delivery windows. We are quickly adding more shoppers to meet this increased need. Thank you for your patience as we work to give you the best experience possible!
If you have any questions, contact our support staff via email at support@shipt.com. Due to increased volume, our current response time is 3 - 4 days.
True to its name, a backup is an optional item you can set up while shopping in case your first choice is unavailable. This reduces back and forth with your shopper and ensures that they’ll get you what you want without even asking. Of course, you can still stay in touch with your shopper as usual during the order.
Backups will be saved in your account for easy shopping on future orders, or you can choose to remove them or set new ones.
How to set up backups:
Add an item to your cart.
Choose a backup from the list of options or through search, then Select Backup.
Edit or remove backups from a product’s page, or when you review your cart at checkout.
