Easy!

Select the green plus sign next to the item you want delivered to add the item to your cart. 

You can also click the item to see a more detailed item description, and then select the green plus sign to add it to the cart. When an item is in your cart, you will see a green tag appear next to the item that says 1 in cart.

Nope, there is no minimum for orders.

Orders over $35 have free delivery, and orders under $35, have a $7 delivery fee.

Nope! You can order as much as you want!

No worries! If you do not see an item in the app or have something unusual for us to pick up for you, use the Special Request option.

Be as detailed as possible with brand, size, flavor and other descriptors that will help your Shipt Shopper identify exactly the item you want. 

Please note, any special requests will display a $6 price as a placeholder. The actual price of the item will be reflected in the digital receipt you are emailed upon delivery. 

Our Shoppers are happy to deliver special items for you whenever possible!

You can visit our website here to order from your desktop computer or laptop!

For the best experience, we suggest you use our Shipt mobile app on your iPhone or Android device.

Yes! You will be able to choose the quantity of the item in the app.

Please note: If you are ordering in Florida, law requires you to purchase two items to receive the BOGO price.

Yes! We will shop for and deliver your groceries with the same care that you would. 

Special attention is paid to items that need to be kept cold or warm.

Shipt Shoppers will make sure to get them to you quickly and safely!

Yes! The Dietary Preferences feature makes it easier for you to find the foods you love when placing orders. Once you have set your preferences on your account, we’ll make sure you get recommendations for products that match your preferences based on your responses.

You’ll still be able to browse all available items, but items that match your preferences will be prioritized and highlighted with a “For you” label to help you identify them faster — Your grocery list, customized. And if an item on your list is out of stock, your shopper will be able to see your preferences to pick a substitution item that fits your preferences.

You can set or update your dietary preferences anytime in your Account settings. 

There are two ways!
When you select an item from a category, you can use the add note feature before you place the item in the cart.

Or, in your cart, you may click the Add Note option next to the item before you proceed to check out.

A backup is an optional second choice item you can select while shopping in case your first choice is unavailable. You may select one backup for each item on your order. This reduces back and forth with your shopper and ensures that they’ll get you what you want without having to ask! Of course, you can still stay in touch with your shopper as usual during the order.

Backups will be saved in your account for easy shopping on future orders. You can choose to remove them or set new ones.

How to set up backups:

• Add an item to your cart.
• In the cart, select Add Instructions or Add Note or Backup.
• You will be able to select Do not substitute or Get a backup item.
• Select from the items shown below or use the search bar to find a suitable backup!

Absolutely! We love that our members are so giving.

You can send groceries to anyone as long as they're in the coverage area.

We offer pickup service in select cities at this time. If you are in the coverage area for pickup service, you'll be given a choice of delivery or pickup from a nearby store when you place your order. Visit our Pickup FAQ for more information.

Yes! Your shopper will input the price of the special requested item(s) in store. 

As long as you are over $35 at the time of check out, our system will not charge you the $7 delivery fee.

In the Delivery Notes, please write anything special your shopper needs to know to complete the delivery and give you the best experience possible!

Have a gate code? Maybe a warning text, so we don't wake the baby? Type it in the notes and let us know!

When you place your order, you will be able to select your Substitution Instructions  for items that are out of stock in store. You are able to choose from the following substitution preferences:

• Contact me so I can choose: Your shopper will ask you about each item that is out of stock and offer substitutions suggestions. 
• Choose for me: Your shopper will use their best judgement to find a good substitute if your selected item is unavailable. They will only contact you as needed.
• Do not substitute: If an item is out of stock, your shopper will not look for substitutes. 

The default option is for your shopper to contact you for out of stock items. If you do not wish to be contacted, please select the appropriate preference.

We deliver 7 days a week with the exception of certain holidays. If the store is open, we will deliver to you!

Yes! You can add items to your order up to one hour before your requested delivery window.

To add an item through your app:

• Select “Your Orders” from the menu.
• Select the order.
• Click “Add Item” or “Add Special Request”
• Enter the item you want to add.
• Save your updated order.

Your Shopper will be notified that you have updated your order!

After you place the order, select Your Orders from the menu to view it.

The status can be one of the following:

• Open - The order has been placed, but a Shopper in the area has not claimed it yet.

• Claimed - The order has been claimed by a Shopper, but they have not viewed the shopping list yet.

• Shopping - The Shopper has viewed the shopping list and is most likely in the store.

• Processed -  The Shopper has completed the order and processed your card in the app for payment.

• Delivered - The Shopper has completed the delivery, and you should have your Shipt receipt in your email!

If you have not yet selected ‘Checkout’:

• Select the shopping cart at the top right corner of the app.

• The ‘Cart’ page appears with your current shopping list.

• Select the ‘…’ at the top right corner of the app.
• The ‘Shopping Cart Options’ window appears.

• Select ‘Empty Cart’.
• Select ‘Yes’ on the ‘Clear Cart’ confirmation window.

• The ‘Cart’ page shows that the cart is empty.

You can contact our support team via live chat on our webpage, email us at support@shipt.com, or call us at (205) 502-2500.

You will be offered new delivery window options during the next four days.

At Shipt, we want to make the process as seamless and easy as possible if an unexpected need arises and we have to reschedule your order, so absolutely, rescheduled orders are prioritized.