Easy!
Select the green plus sign next to the item you want delivered to add the item to your cart.
You can also click the item to see a more detailed item description, and then select the green plus sign to add it to the cart. When an item is in your cart, you will see a green tag appear next to the item that says 1 in cart.
Nope, there is no minimum for orders.
Orders over $35 have free delivery, and orders under $35, have a $7 delivery fee.
Nope! You can order as much as you want!
No worries! If you do not see an item in the app or have something unusual for us to pick up for you, use the Special Request option.
Be as detailed as possible with brand, size, flavor and other descriptors that will help your shopper identify exactly the item you want.
Please note, any special requests will display a $6 price as a placeholder. The actual price of the item will be reflected in the digital receipt you are emailed upon delivery.
Our Shoppers are happy to deliver special items for you whenever possible!
Due to legal restrictions, there are several items we cannot deliver at this time including but not limited to:
*Note: These items are only restricted in select markets.
Unfortunately, no. At this time, shoppers with Shipt cannot pick up any orders from the pharmacy for any Shipt.com order due to legal restrictions.
In some areas, you may see a shopper pick up an order from a pharmacy. These are not orders placed through Shipt.com. These orders have been scheduled for home delivery through the pharmacy's website. In these cases, shoppers are certified for this kind of delivery only order.
If you are interested in home delivery for your prescriptions, we suggest you reach out to your pharmacy directly to see what options they offer.
You can visit our website here to order from your desktop computer or laptop!
For the best experience, we suggest you use our Shipt mobile app on your iPhone or Android device.
Yes! You will be able to choose the quantity of the item in the app.
Please note: If you are ordering in Florida, law requires you to purchase two items to receive the BOGO price.
Yes! We will shop for and deliver your groceries with the same care that you would.
Special attention is paid to items that need to be kept cold or warm.
Shoppers will make sure to get them to you quickly and safely!
Yes! The Dietary Preferences feature makes it easier for you to find the foods you love when placing orders. Once you have set your preferences on your account, we’ll make sure you get recommendations for products that match your preferences based on your responses.
You’ll still be able to browse all available items, but items that match your preferences will be prioritized and highlighted with a “For you” label to help you identify them faster — Your grocery list, customized. And if an item on your list is out of stock, your shopper will be able to see your preferences to pick a substitution item that fits your preferences.
You can set or update your dietary preferences anytime in your Account settings.
There are two ways!
When you select an item from a category, you can use the add note feature before you place the item in the cart.
Or, in your cart, you may click the Add Note option next to the item before you proceed to check out.
A backup is an optional second choice item you can select while shopping in case your first choice is unavailable. You may select one backup for each item on your order. This reduces back and forth with your shopper and ensures that they’ll get you what you want without having to ask! Of course, you can still stay in touch with your shopper as usual during the order.
Backups will be saved in your account for easy shopping on future orders. You can choose to remove them or set new ones.
How to set up backups:
Absolutely! We love that our members are so giving.
You can send groceries to anyone as long as they're in the coverage area.
We offer pickup service in select cities at this time. If you are in the coverage area for pickup service, you'll be given a choice of delivery or pickup from a nearby store when you place your order. Visit our Pickup FAQ for more information.
At checkout, you will select your Substitution Instructions for how you would like your shopper to handle out of stock items.
Yes! Your shopper will input the price of the special requested item(s) in store.
As long as you are over $35 at the time of check out, our system will not charge you the $7 delivery fee.
In the Delivery Notes, please write anything special your shopper needs to know to complete the delivery and give you the best experience possible!
Have a gate code? Maybe a warning text, so we don't wake the baby? Type it in the notes and let us know!
When you place your order, you will be able to select your Substitution Instructions for items that are out of stock in store. You are able to choose from the following substitution preferences:
The default option is for your shopper to contact you for out of stock items. If you do not wish to be contacted, please select the appropriate preference.
We deliver 7 days a week with the exception of certain holidays. If the store is open, we will deliver to you!
Yes! You can add items to your order up to one hour before your requested delivery window.
To add an item through your app:
Your Shopper will be notified that you have updated your order!
You can check the status of your order in the Shipt app by tapping Orders on the home screen and selecting your most recent order. The order status will be visible at the top of the page.
The status can be one of the following:
• Open - The order has been placed, but a shopper in the area has not claimed it yet.
• Claimed - The order has been claimed by a shopper, but they have not viewed the shopping list yet.
• Shopping - The shopper has viewed the shopping list and is most likely in the store.
• Processed - The shopper has completed the order and processed your card in the app for payment.
• Delivered - The shopper has completed the delivery, and you should have your Shipt receipt in your email!
You’ll also receive a notification when your shopper begins shopping, and they’ll message you along the way to keep you updated on their progress. Depending on your substitution preference, your shopper may also contact you about out-of-stock items.
If you haven't received communication about your order or have additional questions, please give us a call at 205-502-2500 or start a Live Chat and we'll be happy to assist!
You can cancel your order in the Shipt app up to one hour before your chosen delivery window.
If your shopper has started shopping your order, or if it’s less than an hour before your chosen delivery window, please contact us to let us know that you need to cancel the order.
You can contact our support team via live chat on our webpage, email us at support@shipt.com, or call us at (205) 502-2500.
Your shopper will typically begin shopping your order within an hour of your delivery window to ensure that it reaches you on time.
If you indicated at checkout that you were ok with an early delivery, your shopper may begin shopping sooner. Orders approved for early delivery may be delivered any time between the store opening and the end of the delivery window.
If you still have questions you can contact our support team via live chat on our webpage, call us at (205) 502-2500, or email us at support@shipt.com.
If you have not yet selected ‘Checkout’:
You can contact our support team via live chat on our webpage, email us at support@shipt.com, or call us at (205) 502-2500.
High demand may sometimes impact the number of delivery windows available in your area. We recommend that you continue to periodically check your Shipt app, as windows may become available throughout the day.
Please rest assured that when you are able to place your order, we will do everything to ensure that it is shopped and delivered as soon as possible.
If you have any additional, questions, please contact our support team at (205) 502-2500.
We sincerely apologize for the inconvenience.
At Shipt, we want to make the process as seamless and easy as possible if an unexpected need arises and we have to reschedule your order.
First, we’ll automatically reschedule your order and send you a text message to the phone number on your Shipt account with the new delivery window. If the delivery window works for you, great! There’s nothing else to do.
If you require a new delivery window, you can call us at 205-502-2500 or join LiveChat in the app and request a new date or time! Our team is available 24/7 to assist with issues relating to your order being rescheduled.
If an unexpected need arises and we have to reschedule your order, we’ll automatically reschedule your order for the next available delivery window.
If the new delivery window doesn’t work with your schedule, you can give us a call at 205-502-2500 or join Live Chat and reschedule for a date and time that works better for you. That way, we can get to work if you select the next hour as your preferred delivery window.
If you need more time to reschedule your order for a future date and time that works better for you, please let us know and we will be happy to help!
If you find yourself in a situation where your order needs to be moved to a later day, we're happy to help with that!
Your order can be rescheduled up to 4 days in the future. This includes the original day of your order; i.e. Order was placed on Monday and you will be able to reschedule through Thursday.
To reschedule your order, please give us a call at 205-502-2500 or reach out via LiveChat and we will move your order to a time and day that works best for you!
At Shipt, rescheduled orders are prioritized. We want to make the process as seamless and easy as possible if an unexpected need arises and we have to reschedule your order.
If the new time does not work for you, you're welcome to give us a call at 205-502-2500 or join LiveChat and we will be happy to reschedule your order to a better time!
When choosing a delivery window at checkout, you will have the option to select that you are ok with an early delivery. If selected, your shopper may deliver your order any time between the store opening and the end of the delivery window.
If you are not ok with an early delivery, you can skip this selection at checkout and your shopper will only deliver within your chosen window.
