Easy!

Select the green plus sign next to the item you want delivered to add the item to your cart. 

You can also click the item to see a more detailed item description, and then select the green plus sign to add it to the cart. When an item is in your cart, you will see a green tag appear next to the item that says 1 in cart.

Nope, there is no minimum for orders.

Orders over $35 have free delivery, and orders under $35, have a $7 delivery fee.

Nope! You can order as much as you want!

No worries! If you do not see an item in the app or have something unusual for us to pick up for you, use the Special Request option.

Be as detailed as possible with brand, size, flavor and other descriptors that will help your Shipt Shopper identify exactly the item you want. 

Please note, any special requests will display a $6 price as a placeholder. The actual price of the item will be reflected in the digital receipt you are emailed upon delivery. 

Our Shoppers are happy to deliver special items for you whenever possible!

At this time, we cannot deliver tobacco, gift cards, prescription medication (in select markets), propane tanks, or lottery cards due to legal restrictions.

Unfortunately, no. At this time, Shipt Shoppers cannot pick up any orders from the pharmacy for any Shipt.com order due to legal restrictions.

In some areas, you may see a Shipt Shopper pick up an order from a pharmacy. These are not orders placed through Shipt.com. These orders have been placed scheduled for home delivery through the pharmacy's website. In these cases, Shipt Shoppers are certified for this kind of delivery only order.

If you are interested in home delivery for your prescriptions, we suggest you reach out to your pharmacy directly to see what options they offer.

You can visit our website here to order from your desktop computer or laptop!

For the best experience, we suggest you use our Shipt mobile app on your iPhone or Android device.

Yes! You will be able to choose the quantity of the item in the app.

Please note: If you are ordering in Florida, law requires you to purchase two items to receive the BOGO price.

Yes! We will shop for and deliver your groceries with the same care that you would. 

Special attention is paid to items that need to be kept cold or warm.

Shipt Shoppers will make sure to get them to you quickly and safely!

There are two ways!
When you select an item from a category, you can use the add note feature before you place the item in the cart.

Or, in your cart, you may click the Add Note option next to the item before you proceed to check out.

Absolutely! We love that our members are so giving.

You can send groceries to anyone as long as they're in the coverage area.

We offer pickup service in select cities at this time. If you are in the coverage area for pickup service, you'll be given a choice of delivery or pickup from a nearby store when you place your order. Visit our Pickup FAQ for more information.

At checkout, you will select your Substitution Instructions for how you would like your shopper to handle out of stock items. 

• Contact me: Your shopper will ask you about every item that is out of stock and offer substitutions suggestions. 
• Choose for me: The shopper will use their best judgement to find a good substitute if none are available. They will only contact you as needed.
• Do not substitute: The shopper will not look for substitutes.

Yes! Your shopper will input the price of the special requested item(s) in store. 

As long as you are over $35 at the time of check out, our system will not charge you the $7 delivery fee.

In the Delivery Notes, please write anything special your shopper needs to know to complete the delivery and give you the best experience possible!

Have a gate code? Maybe a warning text, so we don't wake the baby? Type it in the notes and let us know!

When you place your order, you will be able to select your Substitution Instructions  for items that are out of stock in store. You are able to choose from the following substitution preferences:

• Contact me so I can choose: Your shopper will ask you about each item that is out of stock and offer substitutions suggestions. 
• Choose for me: Your shopper will use their best judgement to find a good substitute if your selected item is unavailable. They will only contact you as needed.
• Do not substitute: If an item is out of stock, your shopper will not look for substitutes. 

The default option is for your shopper to contact you for out of stock items. If you do not wish to be contacted, please select the appropriate preference.

Your shopper will text you providing substitutions for your item! 

If you do not wish to receive texts or have no preference in substitutions, please make sure to update your Substitution Preference appropriately when you place your order.

We deliver 7 days a week with the exception of certain holidays. If the store is open, we will deliver to you!

Yes! You can add items to your order up to one hour before your requested delivery window.

To add an item through your app:

• Select “Your Orders” from the menu.
• Select the order.
• Click “Add Item” or “Add Special Request”
• Enter the item you want to add.
• Save your updated order.

Your Shopper will be notified that you have updated your order!

After you place the order, select Your Orders from the menu to view it.

The status can be one of the following:

• Open - The order has been placed, but a Shopper in the area has not claimed it yet.

• Claimed - The order has been claimed by a Shopper, but they have not viewed the shopping list yet.

• Shopping - The Shopper has viewed the shopping list and is most likely in the store.

• Processed -  The Shopper has completed the order and processed your card in the app for payment.

• Delivered - The Shopper has completed the delivery, and you should have your Shipt receipt in your email!

You can cancel your order in the Shipt app up to one hour before your chosen delivery window.

• Go to ‘Your Orders’.
• Click on the order you want to cancel.
• Scroll to the bottom of the order.
• Select the red ‘Cancel This Order’ button.

If your shopper has started shopping your order, or if it’s less than an hour before your chosen delivery window, please contact us to let us know that you need to cancel the order.

You can contact our support team via live chat on our webpage, email us at support@shipt.com, or call us at (205) 502-2500.

If your order is being shopped within an hour of your delivery window, then your shopper is at the store working on your order.

If your order is being shopped more than an hour of your delivery window, don’t worry. Your shopper may have selected the ‘shopping’ button to review your grocery list ahead of time.

If you still have questions, then please let us know.

You can contact our support team via live chat on our webpage, email us at support@shipt.com, or call us at (205) 502-2500.

If you have not yet selected ‘Checkout’:

• Select the shopping cart at the top right corner of the app.

• The ‘Cart’ page appears with your current shopping list.

• Select the ‘…’ at the top right corner of the app.
• The ‘Shopping Cart Options’ window appears.

• Select ‘Empty Cart’.
• Select ‘Yes’ on the ‘Clear Cart’ confirmation window.

• The ‘Cart’ page shows that the cart is empty.

You can contact our support team via live chat on our webpage, email us at support@shipt.com, or call us at (205) 502-2500.

We are currently experiencing higher-than-usual order volume which has impacted available delivery windows. We are quickly adding more shoppers to meet this increased need. Thank you for your patience as we work to give you the best experience possible! 

If you have any questions, contact our support staff via email at support@shipt.com. Due to increased volume, our current response time is 3 - 4 days. 

A backup is an optional second choice item you can select while shopping in case your first choice is unavailable. You may select one backup for each item on your order. This reduces back and forth with your shopper and ensures that they’ll get you what you want without having to ask! Of course, you can still stay in touch with your shopper as usual during the order.

Backups will be saved in your account for easy shopping on future orders. You can choose to remove them or set new ones.

How to set up backups:

• Add an item to your cart.
• In the cart, select Add Instructions or Add Note or Backup.
• You will be able to select Do not substitute or Get a backup item.
• Select from the items shown below or use the search bar to find a suitable backup!

At Shipt, we want to make the process as seamless and easy as possible if an unexpected need arises and we have to reschedule your order. 

First, we’ll automatically reschedule your order and we’ll send you a text message to the phone number on your Shipt account with the new delivery window. If the delivery window works for you, great! There’s nothing else to do. 

If you require a new date or time for the delivery window, you can use the direct link included in the text message to select a new delivery window that works for you over the course of the next four days. You can also access this function by going to the order details page on Shipt’s webpage or in the Shipt App to edit the order delivery window directly. 

We sincerely apologize for the inconvenience. 

If an unexpected need arises and we have to reschedule your order, we’ll automatically reschedule your order for the next available delivery window.  

If the new delivery window doesn’t work with your schedule, you have 30 minutes to reschedule in the Shipt App for a date and time that works better for you. That way, we can get to work if you select the next hour as your preferred delivery window. 

If you need more time to reschedule your order for a future date and time that works better for you, please simply reach out to our Member Support team.

You will be offered new delivery window options during the next four days.

At Shipt, we want to make the process as seamless and easy as possible if an unexpected need arises and we have to reschedule your order, so absolutely, rescheduled orders are prioritized.