Please contact us and we will reply as soon as possible.
Pickup is available at Meijer stores in select areas and is included in Shipt membership. If the service is available in your area, you’ll be able to choose between “delivery” or “pickup” when you place an order. If you select pickup, our Shipt Shopper will gather and purchase your groceries for you, and prepare them for pickup at the store location you selected.
After you’ve signed up for a membership, launch Shipt on your phone or desktop browser and choose your preferred Meijer store. If pickup is available, select “pickup” from the delivery options screen and shop!
Pickup and delivery is free for members on orders of $35 or more. A $7 fee will be added to pickup and delivery orders less than $35.
While we deliver alcohol from Meijer in select areas, alcohol is not available for pickup at this time.
Yes! You can add items to your order up to 1 hour before your requested pickup window.
To add an item through the app:
Your shopper will be notified that you have updated your order.
You can cancel your order in the Shipt app up to 1 hour before your chosen delivery window.
At the bottom of the order, select Cancel This Order
If your shopper has already started shopping, or if it’s less than an hour before your chosen delivery window, contact us to cancel the order.
Don’t worry – we’ll hold onto your order until 8 p.m. If you don’t arrive by then, your order will be canceled.
Your pickup order will be available as soon as the beginning of your delivery window, or when you receive a pickup ready notification, whichever comes first.
Your card will be charged when your Shipt Shopper checks out. We currently accept all major US credit and debit cards including reloadable gift cards.
(Unfortunately, we’re currently unable to accept store gift cards or EBT cards.)
You’ll receive instructions when you place your order. They’ll include a map of where to park and a phone number where you can reach your Shipt Shopper when you’re near or have arrived at the pickup location.
While we don’t charge for abandoned orders, they are noted in your customer profile. Depending on your account status, after 3 abandoned orders, you may be charged on future abandoned orders, have your pickup eligibility removed, or have your membership revoked.
Depending on the size of your order, it may take up to 5 minutes for us to bring your order to the designated pickup parking spot. If you’d like it even faster, give us a call ahead of time to let us know you’re on your way.
Our Shipt Shoppers will be happy to load your groceries – just pop the trunk, and we’ll do the rest!
Our shoppers will be happy to remove any items you refuse at pickup, and you won’t be charged for those items. However, you won’t be able to add any items to your order at pickup.
Tips are not required but are greatly appreciated. Show your shopper some love and appreciation by tipping any amount of your choice! You may tip in cash or within the app after you receive your delivery and 100% of your tip will go to the shopper.
You can switch your pickup order to delivery anytime before you submit your order. If you’ve already submitted your order, contact us to have your order switched to delivery. Just remember that the items in your cart may change since inventories vary from store to store.
Absolutely! Just tell the person picking up your groceries to give your name to your Shipt Shopper – that’s it.
Shipt Shoppers take extra care to bag all of your refrigerated and frozen items separately, and keep them refrigerated or frozen immediately after checkout until you arrive.
It’s easy – you can contact us through the app:
Our support team and we will follow up with you via email within one day.
Please note: you have up to 7 days to report on an issue with your order.
You can contact our support team via live chat on our webpage, in the app, email support@shipt.com, or call (888) 807-5537.