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Pickup is an option available at stores in select areas and is included in the Shipt membership.
If available in your area, you’ll be able to choose between “delivery” or “pickup” when you place an order. For pickup orders, our Shipt Shoppers will go through the shopping process with the same care as any other Shipt order, but instead of heading to delivery upon completion, they will prepare your order for pickup at your selected store.
After you’ve signed up for a membership, launch Shipt and choose a store. If pickup is available, select “pickup” from the delivery options screen.
Pickup and delivery is free for members on orders of $35 or more. A $7 fee will be added to pickup and delivery orders less than $35.
Alcohol is available for pickup with retailers in select areas. You’ll see alcohol items available in the app in areas where pickup or delivery is offered. You must be 21+ with a valid ID to order or receive alcohol.
Yes! You can add items to your order up to 1 hour before your requested pickup window.
To add an item through the app:
To add an item on the website:
You can also cancel your order in the Shipt app up to 1 hour before your chosen delivery window.
To cancel your order through the app:
To cancel your order on the website:
If your shopper has already started shopping, or if it’s less than an hour before your chosen delivery window, contact us to cancel the order.
Contact our support team at 205-502-2500. They’ll help find the best solution, whether your order needs to be rescheduled or canceled. If you are running behind by a few minutes, you may also try to coordinate with your Shipt Shopper to give your estimated time of arrival.
Your pickup order will be available as soon as the beginning of your delivery window, or when you receive a pickup ready notification, whichever comes first. Your shopper may also contact you to coordinate timing.
Your card will be charged when your Shipt Shopper checks out. We currently accept all major US credit and debit cards including reloadable gift cards.
(Unfortunately, we’re currently unable to accept store gift cards or EBT cards.)
You’ll receive instructions when you place your order. We encourage you to communicate with your shopper to establish a solid estimated time of arrival within your pickup window! Additionally, your shopper will contact you when they’ve finished shopping and are headed to the designated pickup location.
It may take up to 5 minutes for us to bring your order to the designated pickup parking spot. If you have any questions, contact our support team at 205-502-2500 or reach out to your shopper.
Our Shipt Shoppers will be happy to load your bags – just pop the trunk, and we’ll do the rest!
Our shoppers will be happy to remove any items you refuse at pickup at no additional charge. You cannot, however, add any items to your order at pickup.
Tips are never required but are greatly appreciated! Show your shopper some love and appreciation by tipping any amount of your choice. You can give cash tips or leave tips in the app after you receive your delivery. 100% of your tip goes to the shopper.
You can switch your pickup order to delivery anytime before you submit your order. If you’ve already submitted your order, contact us to have your order switched to delivery. Just remember that the items in your cart may change since inventories vary from store to store.
Absolutely! Just tell the person picking up your order to give your name to your Shipt Shopper – that’s it.
Shipt Shoppers take extra care to bag all of your refrigerated and frozen items separately, and keep them refrigerated or frozen immediately after checkout until you arrive.
It’s easy – you can contact us through the app:
Our support team will promptly send you a follow-up email. You have up to 7 days to report on an issue with your order.
Contact our support team via live chat on our webpage, in the app, email support@shipt.com, or call 888-807-5537.