Alcohol is available for pickup with retailers in select areas. You’ll see alcohol items available in the app in areas where pickup or delivery is offered. You must be 21+ with a valid ID to order or receive alcohol.

Yes! You can add items to your order up to 1 hour before your requested pickup window.

To add an item through the app:

• Tap Orders in the bottom middle of the screen
• Select your upcoming order
• Select Add Item or Add Special Request
• Enter the item you want to add
• Save your updated order
• Your shopper will be notified that you have updated your order

To add an item on the website:

• In the top right corner, next to the cart, select New Order
• Click the checkmark next to Upcoming Order
• Add items from the catalog with the plus sign
• Save your updated order
• Your shopper will be notified that you have updated your order

You can also cancel your order in the Shipt app up to 1 hour before your chosen delivery window.

To cancel your order through the app:

• Tap Orders in the bottom middle of the screen
• Tap the order that you’d like to cancel
• At the bottom of the order, select Cancel Order

To cancel your order on the website:

• Click Account in the top right corner
• Select Order History from the menu
• Select View details on the order you want to cancel
• At the bottom of the order, select Cancel Order

If your shopper has already started shopping, or if it’s less than an hour before your chosen delivery window, contact our customer service team via Live chat or give us a call at 205-502-2500.

If you placed a Meijer pickup order through the Shipt app or website* and are unable to arrive at the scheduled time, please contact our support team at 205-502-2500 or via Live Chat on our webpage and we will help find the best solution! 

If you are running behind by only a few minutes, you may also try to coordinate with your shopper to give your estimated time of arrival. 

*Note: Pickup orders are only available for select Meijer stores. All other orders placed through Shipt will be for delivery. 

Your pickup order will be available as soon as the beginning of your delivery window, or when you receive a pickup ready notification, whichever comes first. Your shopper may also contact you to coordinate timing.

To know where to pick up your order, you'll receive instructions when you place your order. We encourage you to communicate with your shopper to establish a solid estimated time of arrival within your pickup window! Additionally, your shopper will contact you when they've finished shopping and are headed to the designated pickup location. 

Once you arrive, it could take around 5 minutes for the shopper to bring the order to your car. Your shopper will be happy to load your bags. Just let them know where and they'll do the rest! If you have any issues or are unable to reach your shopper to decide on a time, please give us a call at 205-502-2500 or join LiveChat and we will be happy to help! 

Our shoppers will be happy to remove or add any items to your order, at no additional charge, before you arrive at the store to pick up. Once you've arrived at the store and your shopper has checked out, you will not be able to make any adjustments. 

Your shopper will handle your items with care and that includes bagging your frozen and refrigerated items separately, or keeping them refrigerated and frozen after checkout until you arrive. 

If you have any issues with an item on your order or would like to return, you can contact us through the app: 

1. Go to Your Orders
2. Find the order with the item you want to return
3. Tap Any feedback on the items?
4. Tap Issue for each damaged item
5. Tap the appropriate response and add a note if you like 

Our support team will promptly send you a follow-up email. You have up to 7 days to report an issue with your order. 

If you would like to place your order for delivery instead of pickup, you can change it at any time before you submit your order. If you've already submitted your order, give us a call at 205-502-2500 or join LiveChat and we'll be happy to contact your shopper on your behalf to let them know the order is now for delivery. Please be advised that the shopper may not be able to deliver your order. We are happy to help you cancel your order and walk you through placing a new one for delivery. 

If you've placed your order and are unable to pick up, you're able to have someone else pick up for you! Just tell the person picking up for you to give your name to the shopper. 

If you're having trouble reaching your shopper, please contact us and we'll be happy to help you get in touch! 

We apologize for any trouble you're experiencing! 

If you're having trouble placing your order, we recommend that you double check that a phone number has been added to your account and is visible on the checkout screen, your credit card on file is not expired, and that a time and date has been selected for your order. 

Continuing to experience issues? For further assistance, contact our support team via live chat on our webpage, in the app, email support@shipt.com, or call 888-807-5537.