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Pickup is an option available at stores in select areas and is included in the Shipt membership.
If available in your area, you’ll be able to choose between “delivery” or “pickup” when you place an order. For pickup orders, our Shipt Shoppers will go through the shopping process with the same care as any other Shipt order, but instead of heading to delivery upon completion, they will prepare your order for pickup at your selected store.
Shipt pick up is only available from certain retailers and areas. To begin a pickup order, launch Shipt and choose a store. If pickup is available, select “pickup” from the delivery options screen and choose the location you would like to shop from!
Pickup and delivery is free for members on orders of $35 or more. A $7 fee will be added to pickup and delivery orders less than $35.
Alcohol is available for pickup with retailers in select areas. You’ll see alcohol items available in the app in areas where pickup or delivery is offered. You must be 21+ with a valid ID to order or receive alcohol.
Yes! You can add items to your order up to 1 hour before your requested pickup window.
To add an item through the app:
To add an item on the website:
You can also cancel your order in the Shipt app up to 1 hour before your chosen delivery window.
To cancel your order through the app:
To cancel your order on the website:
If your shopper has already started shopping, or if it’s less than an hour before your chosen delivery window, contact our customer service team via Live chat or give us a call at 205-502-2500.
If you placed a Meijer pickup order through the Shipt app or website* and are unable to arrive at the scheduled time, please contact our support team at 205-502-2500 or via Live Chat on our webpage and we will help find the best solution!
If you are running behind by only a few minutes, you may also try to coordinate with your Shipt Shopper to give your estimated time of arrival.
*Note: Pickup orders are only available for select Meijer stores. All other orders placed through Shipt will be for delivery.
Your pickup order will be available as soon as the beginning of your delivery window, or when you receive a pickup ready notification, whichever comes first. Your shopper may also contact you to coordinate timing.
Your card will be charged when your Shipt Shopper checks out. We currently accept all major US credit and debit cards including reloadable gift cards.
(Unfortunately, we’re currently unable to accept store gift cards or EBT cards.)
You’ll receive instructions when you place your order. We encourage you to communicate with your shopper to establish a solid estimated time of arrival within your pickup window! Additionally, your shopper will contact you when they’ve finished shopping and are headed to the designated pickup location.
Your pickup time varies based on what you and your shopper decide when they reach out at the beginning of your order. This helps give you and your shopper enough notice of when you will be at the store.
Once arrived, it could take around 5 minutes for the shopper to bring the order to your car. If you have any issues or are unable to reach your shopper to decide on a time, please give us a call at 205-502-2500 or join LiveChat and we will be happy to help!
Our Shipt Shoppers will be happy to load your bags – just pop the trunk, and we’ll do the rest!
Our shoppers will be happy to remove any items you refuse before you arrive to pickup at no additional charge by texting your shopper. You cannot, however, add any items to your order at pickup.
Tips are never required but are greatly appreciated! Show your shopper some love and appreciation by tipping any amount of your choice. You can give cash tips or leave tips in the app after you receive your delivery. 100% of your tip goes to the shopper.
You can switch your pickup order to delivery anytime before you submit your order. If you’ve already submitted your order, contact us to have your order switched to delivery. Just remember that the items in your cart may change since inventories vary from store to store.
Absolutely! Just tell the person picking up your order to give your name to your Shipt Shopper – that’s it.
If you're having trouble reaching your shopper, please give us a call at 205-502-2500 or join LiveChat and we will be happy to help you get in touch!
Shipt Shoppers take extra care to bag all of your refrigerated and frozen items separately, and keep them refrigerated or frozen immediately after checkout until you arrive.
It’s easy – you can contact us through the app:
Our support team will promptly send you a follow-up email. You have up to 7 days to report on an issue with your order.
We apologize for any trouble you're experiencing!
If you're having trouble placing your order, we recommend that you double check that a phone number has been added to your account and is visible on the checkout screen, your credit card on file is not expired, and that a time and date has been selected for your order.
If you're having trouble picking up your order, reach out to your shopper! You should be able to coordinate a place and time to pick up your order from them.
Continuing to experience issues? For further assistance, contact our support team via live chat on our webpage, in the app, email support@shipt.com, or call 888-807-5537.