Welcome to the Member Hub

Your one stop shop for helpful FAQs on placing orders with Shipt

Ordering

Can I check out the app before I buy a membership?
Can I choose my shopper?
Can I order alcohol?
Does membership include all items in the store or a streamlined selection?
How do I order groceries?
Can a shopper pick up my prescription medication?
Can I add items to my order after I have placed it?
Can I have groceries delivered to family or friends?
Can I order frozen foods and other foods that need to be kept cold or warm?
Can I place a pickup order with Shipt?
Can I place Shipt orders through Target.com or the Target app?
Can I request that my order be delivered early?
Can my shopper deliver cold and flu medication?
How can I order from my desktop computer or laptop?
How can I see the status of my order?
How do backups work?
How do I add a note to an order?
How do I add things to my cart?
How do I empty my cart?
How do I cancel my order?
How do I place an order?
Can I reschedule my order?
I have several special requested items in my order not accounted for, can I still avoid the delivery fee?
If I just want one BOGO item, will you still honor the price?
Is there a maximum number of deliveries allowed in a day?
Is there a minimum purchase amount for orders?
What do I do if my order isn't claimed by a shopper?
Is there a way for me to see items based on my dietary preferences?
My order was rescheduled to an inconvenient date or time. How can I reschedule to a time I'm available?
What are "must-have" items?
What are substitution preferences?
What days and times can I get groceries delivered?
What do I put in the Delivery Notes?
What if I can't find something I want in the app?
What if the store is out of something that I ordered?
What items are you restricted from delivering?
What should I do if I accidentally placed my order twice?
What should I do if my order is being shopped early?
Why are delivery windows unavailable in my area?
Will rescheduled orders be prioritzed?
What can I do if I'm having trouble placing my order?
Can other people add items to my shopping list?

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