What is Shipt?

How can I contact customer service?

Where can I find your terms and conditions?

Where can I learn about Shipt's Trust and Safety Policies, Communication and Platform Securities, or report an incident?

Where are the Shipt offices located?

How can I apply for a job at Shipt HQ?

How can I find out more about jobs at Shipt?

Give Feedback

How much do I tip?

Do shoppers accept tips?

How are your prices determined?

What are Shipt credits?

How do I earn Shipt credits?

Are there any digital Shipt coupon restrictions?

Can I change my payment method after I place my order?

Can I have an invoice for my order instead of paying in the app?

Can I add or change my tip after my order is delivered?

Can I tip in cash?

Do early tips get factored into shopper pay?

How do coupons work on Shipt?

How do I view my credit balance?

How do I pay using my Shipt Credit?

Is tipping required?

What forms of payment do you accept?

Why do I see a pre-authorization charge from Shipt?

Why is there a prompt to add a tip before checkout?

Why was I charged a different amount from the original total?

Why was I charged multiple times by Shipt?

Will my early tip affect when my delivery is scheduled or shopped?

Will my pre-tip be seen by shoppers?

Will my shopper receive the entire tip or does some of it go to Shipt?

Are there additional fees associated with using Shipt?

Do you charge surge or busy pricing?

Do you have a delivery fee?

Do you honor sales?

How does Shipt compensate shoppers under Proposition 22?

How much is a Shipt membership?

Is there a fee specific to California customers?

Is there a fee specific to New York City customers?

What are express and priority fees?

What is a service fee?

Why am I seeing recurring charges on my credit card statement?

How do I request a refund?

Is there a fee specific to DC customers?