What if someone placed an order on my account without my permission?

Related questions:

• What should I do if an item I received has been recalled?

  • If we detect that you recently ordered an item that has been recalled, you'll receive an email from Shipt* and will have the opportunity to request a refund. Simply click the link in the email under “Can I get a refund?” and complete the provided form. You'll be asked to input the email address and phone number associated with your account as well as the order and product information. 

    If you're having trouble completing the form or need additional assistance, please email us at support@shipt.com. 

    *Note: You will only receive an email for recalled products ordered from Club or Lowes Foods. If you need a refund for a recalled item ordered from a different retailer, please email support@shipt.com for assistance. 

    Was this article helpful?

    1

• I received an email that my account could have been compromised. What should I do?

  • Helping you keep your account secure is one of our top priorities. One of the ways we do this is by notifying you if we detect that you're using the same log-in credentials on Shipt that were breached in a leak experienced by another company.

    If you receive an email from Shipt notifying you of this, we recommend that you reset the password on your account. You can do this by clicking the Change password link in the email you received, or by going to shipt.com/login and clicking Forgot password.

    Was this article helpful?

    6

• I logged in with my Apple ID, but the email address on my account is xxxxx@privaterelay.appleid.com. Is something wrong?

  • You may have opted into the "Hide my email" setting when logging in with Apple, which generates a random @privaterelay.appleid.com email address.

    While it might look strange, you should continue using your Apple login to avoid creating a second account.

    Was this article helpful?

    36