What should I do if an item I received has been recalled?
Shipt receives FDA recall alerts on a daily basis, and proactively removes any impacted items from our online catalog until they are deemed safe. If an item that you ordered was affected, Shipt will promptly notify you via email.
If you notice any issues with your items, suspect they may be damaged, or were informed that a product you ordered was recalled, we're happy to issue a refund or credit for the item. If the order was placed within the last 7 days, you can report the issue in the app or contact our Customer Service team directly for assistance.