What should I do if my items are wrong, damaged, or missing?

Related questions:

• What are the details regarding Shipt's background check?

  • We obtain a motor vehicle report and criminal background check, including key registries for our independent contractors, in compliance with state and federal laws. This comprehensive background check is performed through a national third-party vendor called Checkr, and includes searches of multiple federal databases.

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• When will Shipt expand to my area?

  • We’re working very hard to expand quickly!

    If your city is not yet covered, you can sign up for our Launch Alerts, and we’ll let you know when Shipt becomes available in your area. 

    Click here to enter your email and zip code and sign up for the Launch Alerts.

    We collect the zip code data to determine which areas want Shipt the most!
    
    

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• Do shoppers accept tips?

  • Tips are not required but are greatly appreciated. Show your shopper some love and appreciation by tipping any amount of your choice! You may tip in cash or within the app after you receive your delivery and 100% of your tip will go to the shopper.

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• How are your prices determined?

  • It's super simple! The price you see in the Shipt app is the price you pay.

    Shipt prices will vary slightly from store shelf prices to help cover the costs of picking, packing, and processing. For example, a loaf of Wonderbread costs $2.29 in the store and $2.59 to have it delivered to your door using Shipt. 

    Our members can expect to pay about $5 more using Shipt than they would on a $35 order purchased in the store themselves. 

    Shipt members will get unlimited delivery on all orders over $35!* If you do not have a Shipt membership, a delivery fee will be added at checkout to help cover the costs of shopping and delivery.

    *Note: Deliveries under $35 with a Shipt membership will incur a $7 fee and applicable service fees per order. One-time deliveries will incur both a service fee and a delivery fee, shown at checkout. All orders with alcohol (where available) may incur a $7 alcohol fee.

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