You can order your groceries online or using the Shipt app!
After you have signed up for a membership open the Shipt app on your phone or desktop. Then, select your items, choose a payment option, pick a delivery time, and place your order!
You can order your groceries online or using the Shipt app!
After you have signed up for a membership open the Shipt app on your phone or desktop. Then, select your items, choose a payment option, pick a delivery time, and place your order!
Shipt does not withhold any taxes from our shoppers' weekly paychecks.
As independent contractors, shoppers with Shipt are responsible for filing their own taxes. Shipt will send a 1099 form to shoppers who earn above a certain amount at the end of the year.
No worries! If you do not see an item in the app or have something unusual for us to pick up for you, use the Special Request option.
Be as detailed as possible with brand, size, flavor and other descriptors that will help your shopper identify exactly the item you want.
Please note, any special requests will display a $6 price as a placeholder. The actual price of the item will be reflected in the digital receipt you are emailed upon delivery.
Our Shoppers are happy to deliver special items for you whenever possible. Please note that some items are restricted from delivery and cannot be fulfilled as a special request. You can find a list of restricted items here.
After an order is delivered, you'll be prompted to rate your shopper as well as your overall Shipt experience the next time you log into the Shipt app or website.
You will be able to rate your shopper and experience on a one-to-five-star rating system. Based on the number of stars that you choose, there will be additional feedback options you can select such as "Good communication" or "Item issue." Ratings can be edited via the Orders section in the app up to 7 days after they are submitted.
If you rate your shopper with 5 stars, you'll will have the option to add them as a preferred shopper, increasing the likelihood that they will claim your orders in the future.
We offer alcohol delivery in select cities from a variety of retailers. If you are in the coverage area for this service, beer, wine, and spirits may be available for delivery. A $7 delivery fee may be applied to alcohol orders from select retailers.
Please note that you must be 21 or older with a valid ID to place or receive an alcohol order. Due to state and federal regulations, our shoppers are legally required to confirm the recipient of an order with alcohol is 21 or older by reviewing a valid ID at delivery, regardless of the recipient's apparent age. The recipient must also sign for the delivery on the shopper's phone.
We continually monitor, make accessible, and encourage shoppers to follow CDC recommendations. Protective equipment (gloves, masks, and hand sanitizer) is readily available for all of our shoppers. We provide financial assistance to shoppers unable to shop due to a COVID‑19 diagnosis or quarantine order.
While we understand concerns with this policy, ID scan and physical signature are still a requirement for alcohol delivery at this time.
For a complete explanation of our alcohol policy, please see our terms of service.*
*Note: Shipt and Shipt Shoppers are required to follow each state's specific laws and regulations for alcohol delivery, which may include order limits. If you have questions or need assistance with an order containing alcohol, you can contact Shipt Support through the Live Chat feature at the bottom of this screen or by calling (205) 502-2500.