What are “must-have” items?

Related questions:

• What if I can’t find something I want in the app?

  • No worries! If you don't see an item in the app or have something unusual for us to pick up for you, use the Special Request option. Be as detailed as possible with brand, size, flavor, and other descriptors that will help your shopper identify the exact item you want.

    Please note, any special requests will display a $6 price as a placeholder. The actual price of the item will be reflected in the digital receipt you are emailed upon delivery. 

    Shoppers with Shipt are happy to deliver special items for you whenever possible. Please note that some items are restricted from delivery and cannot be fulfilled as a special request. You can find a list of restricted items here. 

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• Can I order frozen foods and other foods that need to be kept cold or warm?

  • Yes! We will shop for and deliver your groceries with the same care that you would. 

    Special attention is paid to items that need to be kept cold or warm.

    Shoppers will make sure to get them to you quickly and safely!

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• Does membership include all items in the store or a streamlined selection?

  • Most of the items in the store are available in the app!

    If you don't see something you're looking for, add a custom request with details about the item, and your shopper will be happy to deliver it to you.

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• What do I do if my order isn't claimed by a shopper?

  • If an unexpected issue arises and we're unable to deliver your order in the requested delivery window, we’ll automatically reschedule it for the next available delivery window.  

    If the new delivery window doesn’t work with your schedule, you can give us a call at 205-502-2500 or join Live Chat to reschedule it for a date and time that works better for you. 

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