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Can I place a pickup order with Shipt?
We offer pickup service in select cities at this time. If you are in the coverage area for pickup service, you'll be given a choice of delivery or pickup from a nearby store when you place your order. Visit our Pickup FAQ for more information.
Members can place a grocery order anytime at their convenience. Deliveries can be scheduled for a one-hour window as soon as one hour after your order. Our shoppers are available whenever the store is open. For some stores that means you can get delivery 24 hours a day!
Tips are not required but are greatly appreciated. Show your shopper some love and appreciation by tipping any amount of your choice! You may tip in cash or within the app after you receive your delivery and 100% of your tip will go to the shopper.
We are sad to hear you want to end your membership!
To request cancellation, please contact us through one of the following methods: via e-mail at firstname.lastname@example.org, via telephone at (205) 502-2500, via our "Live Chat" feature available on our website, or via the Contact page.
It's super simple! The price you see in the Shipt app is the price you pay.
Delivery is free for members on orders over $35. Smaller orders are welcome, but a $7 delivery fee will be added to help cover the costs of shopping and delivery.
Shipt prices will vary slightly from in-store prices to help cover the costs of picking, packing and processing. Our members can expect to pay about $5 more using Shipt than they would on a $35 order purchased in the store themselves.
When ordering from select retailers, a small service fee will be added at checkout.
For example, a loaf of Wonderbread costs $2.29 in the store and $2.59 to have it delivered to your door using Shipt.
Our members are happy to pay the extra $.30 for the convenience and time saved!