Shipt Shoppers have total control over when they’d like to work, as well as which parts of their area they’d like to shop. Shipt Shoppers set their own schedules according to their busy lives! They shop for and deliver groceries to Shipt's members within a requested time frame. Scheduling, accepting orders, and shopping orders are all done through the Shipt Shopper app.

There is no cost to apply to become a Shipt Shopper. Once you become an approved Shipt Shopper, we will provide you with a Shipt card and a Shipt shirt at no cost.  

As a Shipt Shopper, you will be responsible for covering the cost of your gas, data usage, etc. However, as an independent contractor, you can file many of these as expenses when you do your taxes! Consult a tax professional for more information regarding these expenses. 

Shipt shoppers are independent contractors and are paid per order. Orders will be offered with an estimated pay based on the effort it takes to complete the order.

Payment is received via direct deposit every Friday for the work completed the previous Monday through Sunday. This will include pay for orders and 100% of any tips received.

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Absolutely! As an independent contractor, you have complete control over your schedule. If you want to take a break, be it for a short or long period of time, you can do that with no trouble. That flexibility is one of the many benefits of working as a Shipt Shopper!

You can! Shipt Shoppers choose the areas in which they are willing to deliver. When you apply, you select a large area called a “Metro” where you will be shopping. These are usually entire metropolitan areas.

 After you become a shopper, you can select areas called "Zones" within that metro to shop in. You will receive offers for orders that are in your zones, and can choose which of the orders you take as well!

There is no minimum requirement for the number of orders you have to accept per week, per month, or per year. Shipt Shoppers are independent contractors. As such, they choose how many orders to take!

Shipt Shoppers choose how many orders they will shop. Within the shopper app, Shipt Shoppers select the days, times, and areas in which they are able to shop. This schedule can be set same-day or up to a week in advance! Shoppers will receive offers for orders based on their scheduled availability and various ratings.

Shipt Shoppers purchase each order using a prepaid card provided by Shipt. This card will be funded with the amount of your order (plus a little more for unexpected extras) before your delivery window begins. When you go to check out, the money will already be on the card! 

New shoppers can expect to receive that card along with a Shipt Shopper shirt in their shopper Welcome Pack.  

Shipt does not withhold any taxes from our shoppers' weekly paychecks. 

As independent contractors, Shipt Shoppers are responsible for filing their own taxes.  Shipt will send a 1099 form to shoppers who earn above a certain amount at the end of the year.

At this time, Shipt does not reimburse for mileage. However, this can be tracked and filed with your taxes at the end of the year. Consult a tax professional for more information.

Unfortunately, they cannot.

Shipt Shopping is a solo enterprise. Shipt Shoppers may not bring anyone with them, including another approved Shipt Shopper. Only the approved Shipt Shopper who has claimed the order is permitted to shop for and deliver to the member.

At this time, we do not offer the option for members to request a specific shopper. The idea is that each shopper will provide the same excellent experience to all of our members!

For the safety of our community, we are currently implementing a new feature that defaults certain members' orders to be drop-off orders — these orders are to be dropped off at the member's door instead of handed off face-to-face.

Check the Order Notes section on the Order Details screen to see if a specific drop-off location was requested, and consider messaging the member when you are on your way to drop off their order to help them prepare for their order delivery.

Always confirm with the member that you are in the correct location with their order. A best practice is to also send a photo of the order at their door for proof of delivery. You can also choose to knock on the door or ring the doorbell to notify the member that their order has been delivered prior to walking away and sending the message.

If you need further assistance, contact our customer service team 24/7 via LiveChat on the app or via phone at (205) 502 2500.

Once you are approved, you will receive an invitation to join our Shipt Shopper Hub, which has lots of helpful information about getting started! You will also receive an invitation to an optional online course where you can learn more about using the Shipt Shopper app. If you have any questions that aren’t answered, you can contact our customer service team 24/7 via live chat on the app or via phone at (205) 502 2500.

Yes! If you would like to work with Shipt in a capacity other than as a shopper, please check out our careers page - https://www.shipt.com/careers/

At this time, the recruiting team is available exclusively via email. You can reach us at recruiting@shipt.com.

At Shipt, we’re always iterating and exploring ways we can better serve our customers and you play a central role in that process. 

We are testing two-hour-long delivery windows in your metro as a way of exploring how we can bring more flexibility and efficiency in delivering orders on-time to customers. 

In the order offer, shoppers will see a clear window of time in which they are expected to deliver the order -- the first part of the delivery window a customer sees, as we know customers appreciate it when their orders are delivered earlier in the delivery window than later.  

Thank you for all you do in helping deliver excellence service to customers. 

In this test we will not be limiting the number of orders coming through in a specific delivery window.

We are currently testing two-hour delivery windows in your metro in order to improve the Shipt customer experience. 

In the order offer, shoppers will see a clear window of time in which they are expected to deliver the order -- the first part of the delivery window a customer sees, as we know customers appreciate it when their orders are delivered earlier in the delivery window than later.  

We encourage shoppers to continue delivering excellent service and communicate with their customers during every step of the shopping process. 

If you are late delivering due to an extenuating circumstance, please reach out to shoppers@shipt.com to discuss late forgiveness. 

In the order offer, shoppers will see a clear window of time in which they are expected to deliver the order -- the first part of the delivery window a customer sees, as we know customers appreciate it when their orders are delivered earlier in the delivery window than later.  

This test does not change Shipt Shopper expectations for shopping and delivery and we encourage shoppers to continue delivering excellent service and communicate with their customers during every step of the shopping process. 

If you are late delivering due to an extenuating circumstance, please reach out to shoppers@shipt.com to discuss late forgiveness. 

We are testing two-hour-long delivery windows in your metro as a way of exploring how we can bring more flexibility and efficiency in delivering orders on-time to customers. 

In the order offer, shoppers will see a clear window of time in which they are expected to deliver the order -- the first part of the delivery window a customer sees, as we know customers appreciate it when their orders are delivered earlier in the delivery window than later.  

To deliver on a high-level of customer service, expectations for our shoppers remain the same - the delivery window shown in your offer card will be the window of time you’re expected to deliver the order to the customer. 

Any deliveries outside of that one-hour delivery window shown in your offer card will not be provided late forgiveness, unless extenuating circumstances arise.

If a customer requests you to deliver their order during the second hour of their delivery window, please inform them that your expectations through Shipt are to deliver within the first hour to stay on-time and manage the rest of your schedule. 

If you’re able, you can deliver as close to the end of the offered delivery window as possible. 

If the customer has additional questions or needs further assistance, please direct them to contact customer support and make a note with shoppers@shipt.com, so we can be sure your ratings aren’t affected.

During this test, we are removing the early delivery option for members.

Currently, we are testing larger delivery windows with Shop & Deliver orders only.

Depending on when the customer placed their order, they will see the next available delivery window and future delivery windows will populate from there. 

For example, if a customer places an order at 1pm, they will see 2pm-4pm as the next available window. If a customer places an order at 2pm, they will see 3pm-5pm as the next available delivery window.

If a customer schedules an order for a time slot beyond the current day, the availability will be based on the store’s operational hours. 

All retailers are included in this test.

At Shipt, we want to make the process as seamless and easy as possible if an unexpected need arises and we have to reschedule a member’s order. 

First, we’ll automatically reschedule the order and we’ll send members a text message to the phone number on their Shipt account with the new delivery window. If the delivery window works for them, great! There’s nothing else to do. It’s the same process that occurs today. 

If the member requires a new date or time for the delivery window, they can use the direct link included in the text message to select a new delivery window that works for them over the course of the next four days. This minimizes the number of contacts into Shopper and Member Support and allows us more time to help you. 

At Shipt, we want to make the process as seamless and easy as possible if an unexpected need arises (inclement weather, an unclaimed order, etc.) and we have to reschedule a member’s order. 

You know firsthand how frustrating this can be for the member, and we want to help minimize anything that derails from you helping deliver the high-level member service Shipt Shoppers are known for. 

If an order is rescheduled, it’ll go to open metro.

If an order is rescheduled after it has been claimed, the shopper will be released from the order and the order will go back to open metro.

The process of claiming an order will remain the same. If a member reschedules their order, shoppers will have the opportunity to claim the order through open metro. 

In open metro, other shoppers also have the opportunity to claim the newly rescheduled order.

At Shipt, we pride ourselves on the trusted network of shoppers and the excellence they deliver to customers every day. 

Shopper guidelines around performance remain unchanged. If an order has been rescheduled and the shopper is released from the order, shoppers may see their AR drop for the original hour if the shopper does not deliver another order within that hour or remove themselves from the schedule for that hour.

Only completed orders count toward shopper bonus opportunities, so this new feature does not affect that process.  

At Shipt, we pride ourselves on the trusted network of shoppers and the excellence they deliver to customers every day. 

We’re also committed to developing features and capabilities that better serve shoppers and we know that one of the most highly-requested features wanted by both members and shoppers is the ability to have favorite shoppers regularly deliver to members, when able. 

We know that often shoppers and members are finding ways to connect more regularly today to deliver this type of service,and that’s why we’re testing a new preferred feature. 

In order to become a preferred shopper, you must have delivered an order for the member and that member must rate you 5 stars. 

In order to get orders more regularly from your preferred members, we also encourage you to add yourself to the shopping schedule.

We know that shoppers are already building connections with members they frequently shop for, playing an important role in delivering a personalized and high level of service. 

Any member-shopper implicit matching that happens today will not be impacted. 

This new feature we’re testing will only help deliver more connections like that are embedded within the app.

With this test, shoppers confirm a member’s desire to have a shopper be within their preferred connections. Preferred connections will be given a higher priority in future order offering.

This update we’re testing will help enhance the connections that shoppers and members are already making every day. 

In this test, the only change to order offering is that preferred matches will be given a higher priority. 

No, this test does not have an impact  on order pay. When it’s more likely to see familiar members again we envision it’ll be easier to build rapport with them and efficiently deliver everything you know they need – all of which can improve your ratings and tips.

If you decline a preferred shopper request from a member and are on schedule when that member places an order, you will not be prioritized for that member’s order; however, it is possible that you get a member’s order in the future.

We are testing this feature in select areas and gathering feedback. At this time we don't have additional information to share about any possible future plans on a nationwide rollout.

This test only shares information that was previously shared out, your first name and shopper profile picture.

The full list of members who have selected you as a preferred shopper can be viewed in the Shopper App within your account under the preferred members page.

You can view the preferred member list in the Shopper App within your account under the preferred members page. From there, you can remove a member as a preferred member from the preferred member page.

Yes, you have the ability to be a preferred shopper for any member that rates you 5 stars and submits the request to add you to their list.

In order to get orders from your preferred member, we encourage you to get on the shopping schedule and when we’re able, the preferred connection will take place.

Yes, on the offer card, it will display your preferred member’s name along with a heart icon indicating the preferred connection.

There is no direct impact on your shopper ratings once you become a preferred shopper. 

However, if you are a preferred shopper that gets rated a 1 or 2, you will be automatically removed from the member’s preferred shopper list. .

Preferred relationships are prioritized but please keep in mind that a member can have multiple preferred shoppers on their list so maintaining consistent positive shopper stats helps improve your chances.

There are no changes to the offering system in this test. 

You will not see an order offer for a preferred member unless you are on the schedule at the time of their delivery window.

So excited that you’re starting with Shipt! No, this will not impact order offering unless you become a preferred shopper for a member.