Will Shipt deliver groceries to a hotel?

Related questions:

• Where’s my receipt?

  • Great question!

    You will receive an email confirmation with a digital receipt once your order is delivered.

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• When will I hear from my shopper?

  • Your shopper will text you when they arrive at the store, and you'll receive an app notification when your shopper begins shopping. Your phone number will be masked so your shopper never sees your personal contact info and vice versa. If you need assistance before your shopper starts shopping, or haven't heard from them yet, please contact our support team via Live Chat or give us a call at (205) 502-2500.

    Your phone must be a mobile device, not a landline, and have the ability to receive images in order for you to receive text messages from Shipt. Keep in mind that if you reply “STOP” to text messages sent by Shipt, you’ll be unsubscribed from our messaging service and unable to receive messages from your shopper. If you believe you’ve unsubscribed and would like to resubscribe, please contact our support team. 

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• How will my shopper deliver my items?

  • You’ll be able to choose between drop-off and in-person delivery on the checkout page when placing an order. Regardless of your delivery preference, you’ll get an email and text when your order has arrived.

    Please note that select store locations do not carry single-use bags. If this is the case, your shopper will purchase bags at checkout and you will see the cost reflected on your emailed receipt. 

    If you would not like to purchase bags, please let your shopper know that you'd prefer to have the order delivered bagless by leaving a note under "Delivery Instructions" when placing your order. If you do opt into a bagless delivery, we encourage you to be home to receive the order or leave a receptacle out such as a box or cooler that your shopper can leave items in. 

    
    

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• When can you schedule a delivery?

  • Members can place an order for same-day delivery at their convenience. Delivery windows are determined by shopper availability, and the next available window will be listed in the Shipt app when you create your order.

    Shoppers with Shipt are available whenever the store is open. For some stores that means you can get delivery 24 hours a day!

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