Will rescheduled orders be prioritized?

Related questions:

• What do I put in the Delivery Notes?

  • In the Delivery Notes, please write anything special your shopper needs to know to complete the delivery and give you the best experience possible!

    Have a gate code? Maybe a warning text, so we don't wake the baby? Type it in the notes and let us know!

    Was this article helpful?

    369

• My order was rescheduled to an inconvenient date or time. How can I reschedule to a time I'm available?

  • We sincerely apologize for the inconvenience. 

    At Shipt, we want to make the process as seamless and easy as possible if an unexpected need arises and we have to reschedule your order. 

    First, we’ll automatically reschedule your order and send you a text message to the phone number on your Shipt account with the new delivery window. If the delivery window works for you, great! There’s nothing else to do. 

    If you require a new delivery window, you can call us at 205-502-2500 or join LiveChat in the app and request a new date or time! Our team is available 24/7 to assist with issues relating to your order being rescheduled. 

    
    

    
    

    Was this article helpful?

    105

• How do I cancel my order?

  • You can cancel your order in the Shipt app up to one hour before your chosen delivery window.

    • Go to ‘Your Orders’.
    • Click on the order you want to cancel.
    • Scroll to the bottom of the order.
    • Select the red ‘Cancel This Order’ button.

    If your shopper has started shopping your order, or if it’s less than an hour before your chosen delivery window, please contact us to let us know that you need to cancel the order.

    You can contact our support team via live chat on our webpage, email us at support@shipt.com, or call us at (205) 502-2500.

    Was this article helpful?

    404

• How do I add things to my cart?

  • Easy!
    
    Select the green plus sign next to the item you want delivered to add the item to your cart. 

    You can also click the item to see a more detailed item description, and then select the green plus sign to add it to the cart. When an item is in your cart, you will see a green tag appear next to the item that says 1 in cart.

    Was this article helpful?

    706