Will my shopper complete multiple orders at once?

Related questions:

• What should I do if my items are wrong, damaged, or missing?

  • Oh no! We’re sorry to hear that you had issues with your order.

    You can report an item issue through the Shipt app or website.

    • Log into your account and select "Orders."
    • Select the order that had an issue.
    • Find the item(s) you would like to report.
    • Select "Report issue."
    • When prompted, choose the issue reason.

    This will automatically send an email to our support team. We will follow up with you via email within 24-48 hours.

    Please note that there is a 7 day limitation for reporting issues on an order.

    For immediate assistance, you can contact our support team by selecting Live Chat at the bottom of the page or by calling us at (205) 502-2500.

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• Do you use personal cars or Shipt vehicles?

  • Our reliable Shoppers use their personal vehicles when delivering orders.

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• Where’s my receipt?

  • Great question!

    You will receive an email confirmation with a digital receipt once your order is delivered.

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• When will I hear from my shopper?

  • Your shopper will text you when they arrive at the store, and you'll receive an app notification when your shopper begins shopping. Your phone number will be masked so your shopper never sees your personal contact info and vice versa. If you need assistance before your shopper starts shopping, or haven't heard from them yet, please contact our support team via Live Chat or give us a call at (205) 502-2500.

    Your phone must be a mobile device, not a landline, and have the ability to receive images in order for you to receive text messages from Shipt. Keep in mind that if you reply “STOP” to text messages sent by Shipt, you’ll be unsubscribed from our messaging service and unable to receive messages from your shopper. If you believe you’ve unsubscribed and would like to resubscribe, please contact our support team. 

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