How can we help?

Done

I downloaded the app and purchased a membership, why am I having trouble logging in?

If you are receiving an invalid credentials message when you attempt to log in, try resetting your password first on our Password Reset page.

If you need further assistance, you can contact our support team 24/7 via live chat on our webpage, email us at support@shipt.com, or call us at (205) 502-2500. We are always happy to help!

Last updated on March 3rd, 2025

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