Tips are not required but are greatly appreciated. Show your shopper some love and appreciation by tipping any amount of your choice! You may tip in cash or within the app after you receive your delivery and 100% of your tip will go to the shopper.* *Note: Shipt credits and Shipt gift cards cannot be used for shopper tips.
We hope so! Click here and enter your zip code to see what stores we serve in your area.
If we aren’t in your area yet, don’t worry! We are always expanding our service and hope to deliver to you soon. You can enter your email to be alerted when we launch in your area.
You can contact our support team via Live Chat on our webpage. You can also email us at support@shipt.com, or call us at (205) 502-2500.
We also offer the option to contact us via the Shipt app!
To contact us via the Shipt app:
Tap the account icon.
Select Help shown underneath your account information. A tab in your browser will be opened.
Scroll down on the new tab and tap Contact us under "Need immediate assistance?."
Tap the purple and white message icon in the bottom right-hand corner of the screen, select Start conversation, enter the requested information, then Submit.
Si desea asistencia en español, solo menciónelo una vez que se conecte con nosotros. Español está disponible de 7 am a 8 pm tiempo Centro.
