Why was I charged multiple times by Shipt?

Related questions:

• Do shoppers accept tips?

  • Tips are not required but are greatly appreciated. Show your shopper some love and appreciation by tipping any amount of your choice! You may tip in cash or within the app after you receive your delivery and 100% of your tip will go to the shopper.

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• How are your prices determined?

  • It's super simple! The price you see in the Shipt app is the price you pay.

    Shipt prices will vary slightly from store shelf prices to help cover the costs of picking, packing, and processing. For example, a loaf of Wonderbread costs $2.29 in the store and $2.59 to have it delivered to your door using Shipt. 

    Our members can expect to pay about $5 more using Shipt than they would on a $35 order purchased in the store themselves. 

    Shipt members will get unlimited delivery on all orders over $35!* If you do not have a Shipt membership, a delivery fee will be added at checkout to help cover the costs of shopping and delivery.

    *Note: Deliveries under $35 with a Shipt membership will incur a $7 fee and applicable service fees per order. One-time deliveries will incur both a service fee and a delivery fee, shown at checkout. All orders with alcohol (where available) may incur a $7 alcohol fee.

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• I am having problems with the app. How do I fix it?

  • For both iPhones and  Android phones, check the following:

    1. Verify that your phone has been updated to the latest version of its operating system.

    2. Verify that your Shipt app has been updated to the latest version.

    3. If both your phone’s operating system and your Shipt app are up to date, then try closing the app.

    • On an iPhone, On an iPhone X or later,an iPad with iOS 12 or later, or iPadOS, from the Home screen, swipe up from the bottom of the screen and pause slightly in the middle of the screen. On an iPhone 8 or earlier, double-click the Home button to show your most recently used apps
      • Swipe right or left to find the app that you want to close. 
      • Swipe up on the app’s preview to close the app.
        
        
    • On an Android phone, select the ‘Recent Apps’ icon or press and hold the ‘Home’ button until the Recent Apps list appears. Swipe the open app towards the right of the phone. To exit this feature, by selecting the ‘Recent Apps’ icon again.
      
      

    4. Try to open your Shipt app again by clicking on the Shipt icon. If the app still does not work, then try turning off the phone completely and turning it back on.

    • On an iPhone, Power Off, press and hold the Power and Volume Down buttons until the option ‘slide to power off’ appears. Slide the power button to the right and wait while the phone turns off. Then turn the phone back on by holding the Power button.
      
      
    • On an iPhone, Soft Reset, press and hold the ‘Sleep/Wake’ button (the thin rectangle button) and the ‘Home’ button at the same time for at least 10 seconds until the Apple logo appears. Let go of both buttons. The phone will continue through the usual process of starting up.
      
      
    • On an Android phone, press and hold the ‘Power’ button until the ‘Device Options’ appear. Select ‘Power Off’. The phone will shut down. Then turn the phone back on by holding the ‘Power’ button.
      
      

    5. Try to open your Shipt app again. If the app still does not work, then try reinstalling the app.

    • On an iPhone, select and hold the Shipt app until a small ‘x’ appears on the upper left corner. Select the ‘x’. When the confirmation window appears, select ‘Delete’. The app will disappear from the Home Screen. Select the ‘Home’ button to exit from the feature. Then go to the app store to select the Shipt app to install it again.
      • https://apps.apple.com/us/app/shipt-same-day-delivery/id971888874 - Click on this link to access the Shipt app in the Apple App Store. Click on “Get” to download the app. If your app is out of date, you will need to click on the blue Update button to ensure you are using the latest version.
        
        
    • On an Android phone, open the ‘Settings’ app. Select ‘Applications. Select ‘Application Manager. Select the Shipt app. Select ‘Uninstall’. When the confirmation window appears, select ‘OK’. The app will disappear. Then go to the Google Play store to select the Shipt app to install it again.
      • https://play.google.com/store/apps/details?id=com.shipt.groceries&hl=en_US -
        Click on this link to access the Shipt app in the Google Play Store. Click on “Install” to install the app. If your app is out of date, you will need to click on the green Update button to ensure you are using the latest version.
        
        

    6. Once your Shipt app has been installed, try to open your Shipt app again. If the app still does not work, please contact us.

    You can contact our support team via live chat on our webpage, email us at support@shipt.com, or call us at (205) 502-2500.

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• Can I have an invoice for my order instead of paying in the app?

  • Unfortunately no, all payments must be made in the app with a debit or credit card.

    You can view all of your itemized receipts on the Your Orders screen.

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