Oh no! If an item is missing, damaged or incorrect in your order?
You can request a refund within 7 days of your order. It's our goal to deliver the right items on time, and make your life easier. If there is an issue with an item, please tell us in the Shipt app.
Our awesome support team will be in touch!
We currently accept all major US credit and debit cards including reloadable gift cards.
At this time, Shipt cannot accept Target REDcards, and the Target REDcard 5% discount cannot be applied to Shipt purchases.
Shipt currently does not accept store gift cards or EBT cards – we apologize for the inconvenience.
The two charges that tend to appear on your account are the pre-authorization charge and the remaining balance charge.
After you have placed your order, a pre-authorization charge is placed on your account. This amount is the expected cost of your order.
If your order’s total exceeds the pre-authorization amount, you will see a separate charge reflected as “Shipt Remaining Balance Order #”.
If your order’s final total is lower than the pre-authorization amount, out system will automatically refund the difference. You will only be charged the final total reflected on your receipt from Shipt.
There is another charge that can appear on your account. This is the amount given to your shopper as the optional tip. This will be displayed as “Shipt Gratuity Order #”.
The final charged amount will always reflect the cost of the items that you receive. There are several reasons that this charge could be more or less than the original total at checkout.
• Special Requests - we won't know the cost of these items until the shopper finds them in the store
• Out of stock items - items that are out of stock in the store will be removed from the order, reducing the final charge.
• Substitutions - if the item you requested is out of stock and an adequate substitution is selected by the shopper, you will be be charged for the price of the substituted item
• Added Items - items added to your cart after checkout will not be reflected in the original total
When the final charge for your order is more than the original checkout total you may see the remaining balance captured on a second charge. This often results from price adjustments from special requests, items added after placing an order, or item substitutions.
In-app tips may also show up as a separate charge.
A Shipt credit is an in-app balance that counts towards your next order.
So if you earn a $5 credit, you save $5 on your next order. Easy, right?
To earn credits, spend the amount required by a promotion. A progress bar will appear at the top of the screen to help you track your progress once you start adding qualifying products to your cart. Any credits you earn will be applied to your account once your order is fulfilled.
You can find promo offers in the app or listed every week in our Exclusive Savings email newsletter. You can also earn Shipt credits through our referral program, membership offers, and special promotions throughout the year.
There are two ways to check your credit amount:
Place an order and proceed to checkout. Your credit balance will be listed in green as Shipt Credit Applied, and the dollar amount will be automatically deducted from your total.
Contact our 24/7 support team and we’ll be happy to confirm your credit balance – we’re available via live chat on the Shipt website, by email at support@shipt.com, or by phone at (205) 502-2500.
Shipt credits are automatically applied to your next order. The next time you check out, you’ll see your credits listed in green as Shipt Credit Applied.
If it's a Visa or a similar reloadable gift card, then yes!
Otherwise, we can only accept debit or credit cards in the app.
Unfortunately no, all payments must be made in the app with a debit or credit card.
You can view all of your itemized receipts on the Your Orders screen.
Digital coupons may be offered through all retailers on Shipt, which you can apply to your order with just one click. They are exclusive e-commerce savings that may not reflect in-store deals, and vice versa.
Your delivery fee will be calculated before coupons are applied, so the full price of items will count toward the $35 free delivery minimum.
Coupons don’t affect shopper pay – they’re just another way to get more savings with Shipt.
Each item can only qualify for one coupon and cannot be applied to multiple promos on Shipt (e.g. Spend, Get deals).
If a qualifying item turns out to be out of stock, the coupon will unfortunately not be applied. However, if a portion of the items are in stock, part of the coupon will still apply (e.g. If you use a Buy 2, get $2 coupon and there’s only 1 available, you will get $1 off). If an item was previously out of stock and added to a new order before the expiration date, the coupon will be automatically reapplied.