We currently accept all major US credit and debit cards including reloadable gift cards.

At this time, Shipt cannot accept Target REDcards, and the Target REDcard 5% discount cannot be applied to Shipt purchases.

Shipt currently does not accept store gift cards or EBT cards – we apologize for the inconvenience.

Unfortunately no, Shipt does not accept coupons.

We do upload lots of weekly in-store sales including BOGOs and have our own sale category in the app!

If it's a Visa or a similar reloadable gift card, then yes!

Otherwise, we can only accept debit or credit cards in the app.

Your Shipt Credit will automatically be applied to your next grocery order!

Unfortunately no, all payments must be made in the app with a debit or credit card.

You can view all of your itemized receipts on the Your Orders screen.

The final charged amount will always reflect the cost of the items that you receive. There are several reasons that this charge could be more or less than the original total at checkout. 

• Special Requests -  we won't know the cost of these items until the shopper finds them in the store

• Out of stock items - items that are out of stock in the store will be removed from the order, reducing the final charge.

• Substitutions - if the item you requested is out of stock and an adequate substitution is selected by the shopper, you will be be charged for the price of the substituted item

• Added Items - items added to your cart after checkout will not be reflected in the original total

When the final charge for your order is more than the original checkout total you may see the remaining balance captured on a second charge. This often results from price adjustments from special requests, items added after placing an order, or item substitutions.

In-app tips may also show up as a separate charge.

Oh no! If an item is missing, damaged or incorrect in your order?

You can request a refund within 7 days of your order. It's our goal to deliver the right items on time, and make your life easier. If there is an issue with an item, please tell us in the Shipt app. 

Our awesome support team will be in touch!

There are two ways to find out what your credit balance is on your account.

1. Once you place your order, the credit balance applied to that order will be listed in green as ‘Shipt Credit Applied’ on the checkout page.
2. You can contact us before you place your order to find out what your credit balance is.

You can contact our support team via live chat on our webpage, email us at support@shipt.com, or call us at (205) 502-2500.

The two charges that tend to appear on your account are the pre-authorization charge and the remaining balance charge.

After you have placed your order, a pre-authorization charge is placed on your account. This amount is the expected cost of your order.

If your order’s total exceeds the pre-authorization amount, you will see a separate charge reflected as “Shipt Remaining Balance Order #”.

If your order’s final total is lower than the pre-authorization amount, out system will automatically refund the difference. You will only be charged the final total reflected on your receipt from Shipt.

There is another charge that can appear on your account. This is the amount given to your shopper as the optional tip. This will be displayed as “Shipt Gratuity Order #”.