How do I view my credit balance?

To view your credit balance, navigate to your account page tap Account, then Wallet. Your credit balance will be visible at the top of the page. Tap the arrow (>) to review your credit balance in detail. You’ll see a list of your total credits, any gift card balances, and your latest transactions.
 

 

Related questions:

• How do I cancel my order?

  • You can cancel your order in the Shipt app up to one hour before your chosen delivery window.

    • Go to ‘Your Orders’.
    • Click on the order you want to cancel.
    • Scroll to the bottom of the order.
    • Select the red ‘Cancel This Order’ button.

    If your shopper has started shopping your order, or if it’s less than an hour before your chosen delivery window, please contact us to let us know that you need to cancel the order.

    You can contact our support team via live chat on our webpage, email us at support@shipt.com, or call us at (205) 502-2500.

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• Can I reschedule my order?

  • If you find yourself in a situation where your order needs to be moved to a later day, we're happy to help with that! 

    Your order can be rescheduled up to 4 days in the future. This includes the original day of your order; i.e. Order was placed on Monday and you will be able to reschedule through Thursday. 

    To reschedule your order, please give us a call at 205-502-2500 or reach out via LiveChat and we will move your order to a time and day that works best for you! 

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