To view your credit balance, navigate to your account page and tap Account, then Wallet. Your credit balance will be visible at the top of the page. Tap the arrow (>) to review your credit balance in detail. You’ll see a list of your total credits, any gift card balances, and your latest transactions.
You can cancel your order in the Shipt app up to one hour before your chosen delivery window.
If your shopper has already started shopping, please contact Shipt Support via live chat or give us a call at (205) 502-2500.
If your order is rescheduled, you'll receive a text message from Shipt to the phone number on your Shipt account with the new delivery window. If this new time does not work for you, tap the link in the text to select a new delivery time, or navigate to your Orders page in the app. Next, select the new date and time for your order.
If you need additional assistance, please give us a call at 205-502-2500 or reach out via LiveChat and we will be happy to help!