The two charges that tend to appear on your account are the pre-authorization charge and the remaining balance charge.
After you have placed your order, a pre-authorization charge is placed on your account. This amount is the expected cost of your order.
If your order’s total exceeds the pre-authorization amount, you will see a separate charge reflected as “Shipt Remaining Balance Order #”.
If your order’s final total is lower than the pre-authorization amount, out system will automatically refund the difference. You will only be charged the final total reflected on your receipt from Shipt.
There is another charge that can appear on your account. This is the amount given to your shopper as the optional tip. This will be displayed as “Shipt Gratuity Order #”.
When the final charge for your order is more than the original checkout total you may see the remaining balance captured on a second charge. This often results from price adjustments from special requests, items added after placing an order, or item substitutions.
In-app tips may also show up as a separate charge.
Tips are not required but are greatly appreciated. Show your shopper some love and appreciation by tipping any amount of your choice! You may tip in cash or within the app after you receive your delivery and 100% of your tip will go to the shopper.