Can pay for my order using a gift card?

Related questions:

• Why was I charged a different amount from the original total?

  • The final charged amount will always reflect the cost of the items that you receive. There are several reasons that this charge could be more or less than the original total at checkout. 

    • Special Requests -  we won't know the cost of these items until the shopper finds them in the store

    • Out of stock items - items that are out of stock in the store will be removed from the order, reducing the final charge.

    • Substitutions - if the item you requested is out of stock and an adequate substitution is selected by the shopper, you will be be charged for the price of the substituted item

    • Added Items - items added to your cart after checkout will not be reflected in the original total

    
    

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• Why was I charged multiple times by Shipt?

  • When you place an order through Shipt, your card will be temporarily authorized for the requested order total plus a small allowance for substitutions or special requests on your order. Once your order has been delivered, you will receive a digital receipt and will only be charged for the items you received. 

    If the final price for your order is more than the original checkout total you may see the remaining balance captured on a second charge. This often results from price adjustments from special requests, items added after placing an order, or item substitutions.

    In-app tips may also show up as a separate charge.

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• Do shoppers accept tips?

  • Tips are not required but are greatly appreciated. Show your shopper some love and appreciation by tipping any amount of your choice! You may tip in cash or within the app after you receive your delivery and 100% of your tip will go to the shopper.*

    *Note: Shipt credits and Shipt gift cards cannot be used for shopper tips.

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