Can I change my payment method after I place my order?

Related questions:

• Will my shopper receive the entire tip or does some of it go to Shipt?

  • Shoppers receive 100% of the tip you include on your order. You're able to provide a pre-tip at checkout or apply one once your order has been delivered. 

    If you have any questions or concerns about your tip, you're welcome to give us a call at 205-502-2500 or join LiveChat and we will be happy to help! 

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• How do I check my credit amount?

  • There are two ways to check your credit amount:

    
    

    Select Account in the top right corner of your app. Directly underneath your account information, you will see your Available Credit listed.

    
    

    Alternatively, add the items you’d like to order to your cart and proceed to checkout. At the end of checkout, you will see your credit balance listed in green as Shipt Credit Applied, and the dollar amount will automatically deduct from your total.

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• Why is there a prompt to add a tip before checkout?

  • Pre-tipping is an efficient way to order and tip at the same time while preventing additional steps after delivery to tip your shopper. This ensures your shopper gets their tip as soon as the order is completed! 

    If you would like to skip the pre-tip option, you're welcome to tip after the order is delivered. As always, tipping is optional and your shopper receives 100% of the tip you provide. If you have any questions or concerns, please give us a call at 205-502-2500 or join LiveChat and we will be happy to help! 

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• Do early tips get factored into shopper pay?

  • No. Shoppers with Shipt receive 100% of their tips which is on top of the pay they earn for completing an order. Any kind of tip you give them does not impact the pay your shopper receives for the order from Shipt.

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