What if the store is out of something that I ordered?

At checkout, you will select your Substitution Instructions for how you would like your shopper to handle out of stock items.

Contact me: Your shopper will ask you about every item that is out of stock and offer substitutions suggestions.
Choose for me: The shopper will use their best judgement to find a good substitute if none are available. They will only contact you as needed.
Do not substitute: The shopper will not look for substitutes.

How do shoppers get paid?
- Shipt shoppers are independent contractors and are paid per order. Orders will be offered with an estimated pay based on the effort it takes to complete the order.
  Payment can be accessed instantly once per day* or received via direct deposit every Friday for the work completed the previous Monday through Sunday. This will include pay for orders and 100% of any tips received.
  *Note: Shoppers must agree to the Stripe Connect terms and conditions in the app as well as have at least one successful weekly payout from Shipt in order to access Instant Pay.
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How soon can I pick up my order?
- Your pickup order will be available as soon as the beginning of your delivery window, or when you receive a pickup ready notification, whichever comes first. Your shopper may also contact you to coordinate timing.
  
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Where are the Shipt offices located?
- We are based in Birmingham, AL, where we were founded. We love our Magic City!
  
  We also have an office in the heart of San Francisco, CA.
  
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What days and times can I get groceries delivered?
- We deliver 7 days a week with the exception of certain holidays. If the store is open, we will deliver to you!
  
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