What if the store is out of something that I ordered?

Related questions:

• How do shoppers get paid?

  • Shoppers with Shipt are independent contractors and are paid per order. Orders will be offered with an estimated pay based on the effort it takes to complete the order.

    Payment can be accessed instantly once per day* or received via direct deposit every Friday for the work completed the previous Monday through Sunday. This will include pay for orders and 100% of any tips received.
    *Note: Shoppers must agree to the Stripe Connect terms and conditions in the app as well as have at least one successful weekly payout from Shipt in order to access Instant Pay.

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• Where and how soon can I pick up my order?

  • Your pickup order will be available as soon as the beginning of your delivery window, or when you receive a pickup ready notification, whichever comes first. Your shopper may also contact you to coordinate timing.

    To know where to pick up your order, you'll receive instructions when you place your order. We encourage you to communicate with your shopper to establish a solid estimated time of arrival within your pickup window! Additionally, your shopper will contact you when they've finished shopping and are headed to the designated pickup location. 

    Your card will be charged when your shopper checks out at the store. We currently accept all major US credit and debit cards including reloadable gift cards. Unfortunately, we do not accept EBT or store gift cards at this time. 

    Once you arrive, it could take around 5 minutes for the shopper to bring the order to your car. Your shopper will be happy to load your bags. Just let them know where and they'll do the rest! If you have any issues or are unable to reach your shopper to decide on a time, please give us a call at 205-502-2500 or join LiveChat and we will be happy to help! 

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• Where are the Shipt offices located?

  • We are based in Birmingham, AL, where we were founded. We love our Magic City! 

    
    

    We also have an office in the heart of San Francisco, CA.

    
    

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• What days and times can I get groceries delivered?

  • We deliver 7 days a week with the exception of certain holidays. If the store is open, we will deliver to you!

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