What do I do if my order isn't claimed by a shopper?

Related questions:

• Can I have groceries delivered to family or friends?

  • Absolutely! We love that our members are so giving.

    You can send groceries to anyone as long as they're in the coverage area.

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• How do I cancel my order?

  • You can cancel your order in the Shipt app up to one hour before your chosen delivery window.

    • Go to ‘Your Orders’.
    • Click on the order you want to cancel.
    • Scroll to the bottom of the order.
    • Select the red ‘Cancel This Order’ button.

    If your shopper has started shopping your order, or if it’s less than an hour before your chosen delivery window, please contact us to let us know that you need to cancel the order.

    You can contact our support team via live chat on our webpage, email us at support@shipt.com, or call us at (205) 502-2500.

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• Where is my order? It's running late.

  • You can check the status of your order in the Shipt app by tapping Orders on the home screen and selecting your most recent order. The order status will be visible at the top of the page.

    You’ll also receive a notification when your shopper begins shopping. Once the order status shows “Shopping in progress,” you can tap View order progress to follow along in real-time as your shopper collects your items in the store.

        

    Depending on your substitution preference, your shopper may also contact you about out-of-stock items.

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    If your app indicates that your order was delivered and you have not received it, please contact our support team at 205-502-2500 or start a Live Chat and we'll be happy to assist!

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• Can I order frozen foods and other foods that need to be kept cold or warm?

  • Yes! We will shop for and deliver your groceries with the same care that you would. 

    Special attention is paid to items that need to be kept cold or warm.

    Shoppers will make sure to get them to you quickly and safely!

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