I have several special requested items in my order not accounted for, can I still avoid the delivery fee?

Related questions:

• Do shoppers accept tips?

  • Tips are not required but are greatly appreciated. Show your shopper some love and appreciation by tipping any amount of your choice! You may tip in cash or within the app after you receive your delivery and 100% of your tip will go to the shopper.*

    *Note: Shipt credits and Shipt gift cards cannot be used for shopper tips.

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• How are your prices determined?

  • It's super simple! The price you see in the Shipt app is the price you pay.

    Shipt prices will vary slightly from store shelf prices to help cover the costs of picking, packing, and processing. For example, a loaf of Wonderbread costs $2.29 in the store and $2.59 to have it delivered to your door using Shipt. 

    Our members can expect to pay about $5 more using Shipt than they would on a $35 order purchased in the store themselves. 

    Shipt members will get unlimited delivery on all orders over $35!* If you do not have a Shipt membership, a delivery fee will be added at checkout to help cover the costs of shopping and delivery.

    *Note: Deliveries under $35 with a Shipt membership will incur a $7 fee and applicable service fees per order. One-time deliveries will incur both a service fee and a delivery fee, shown at checkout. All orders with alcohol (where available) may incur a $7 alcohol fee.

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• How much is a Shipt membership?

  • You can get unlimited deliveries with a Monthly, $10.99/month, or a Yearly, $99/year, membership. You can shop as often as you want and delivery is free for all orders over $35.* 

    Not ready to commit? You can sign up for a 14-day free trial.**

    Either way, you’ll need an account to get started. Sign up here!

    *Note: Shipt membership fees and one-time delivery fees vary by market. Deliveries under $35 with a Shipt membership will incur a $7 fee. All orders with alcohol (where available) may incur a $7 alcohol fee.

    **Note: at the end of the trial period, your account will convert to the membership plan of your choice.

    
    

    
    

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• I signed up for an area that does not have current availability. Is there an opportunity for me to change and/or sign up for another area?

  • To allow for equal opportunity for all potential shoppers, we unfortunately cannot change the area where you initially signed up. However, once you complete your sign-up and are authorized to shop or drive on the Shipt platform, you can update your location in the app.

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