How do I add a note to an order?

Related questions:

• What are the details regarding Shipt's background check?

  • We obtain a motor vehicle report and criminal background check, including key registries for our independent contractors, in compliance with state and federal laws. This comprehensive background check is performed through a national third-party vendor called Checkr, and includes searches of multiple federal databases.

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• Once my order is placed, can I change or cancel my order?

  • Yes! You can add items to your order up to 1 hour before your requested pickup window.

    
    

    To add an item through the app:

    
    

    • Tap Orders in the bottom middle of the screen
    • Select your upcoming order
    • Select Add Item or Add Special Request
    • Enter the item you want to add
    • Save your updated order
    • Your shopper will be notified that you have updated your order

    
    

    To add an item on the website:
    
    

    • In the top right corner, next to the cart, select New Order
    • Click the checkmark next to Upcoming Order
    • Add items from the catalog with the plus sign
    • Save your updated order
    • Your shopper will be notified that you have updated your order

    
    

    You can also cancel your order in the Shipt app up to 1 hour before your chosen delivery window.

    
    

    To cancel your order through the app:
    
    

    • Tap Orders in the bottom middle of the screen
    • Tap the order that you’d like to cancel
    • At the bottom of the order, select Cancel Order

    
    

    To cancel your order on the website:
    
    

    • Click Account in the top right corner
    • Select Order History from the menu
    • Select View details on the order you want to cancel
    • At the bottom of the order, select Cancel Order

    
    

    If your shopper has already started shopping, or if it’s less than an hour before your chosen delivery window, contact our customer service team via Live chat or give us a call at 205-502-2500.

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• How can I contact the Shopper Onboarding team?

  • At this time, the acquisition team is available exclusively via email. You can reach us at onboarding@shipt.com.

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