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Once my order is placed, can I change or cancel my order?

Yes! You can add items to your order up to 1 hour before your requested pickup window.

To add an item through the app:

  1. Find Your Orders from the menu
  2. Select your order
  3. Select Add Item or Add Special Request
  4. Enter the item you want to add
  5. Save your updated order

Your shopper will be notified that you have updated your order.

You can also cancel your order in the Shipt app up to 1 hour before your chosen delivery window.

  1. Find Your Orders
  2. Select the order you want to cancel

At the bottom of the order, select Cancel This Order

If your shopper has already started shopping, or if it’s less than an hour before your chosen delivery window, contact us to cancel the order.

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