Is there a minimum order?

Related questions:

• What items are you restricted from delivering?

  • Due to legal restrictions, there are several items we cannot deliver at this time including but not limited to:

    • Tobacco products
    • Any over-the-counter medication that contains pseudoephedrine
    • Lottery tickets
    • Movie tickets
    • Toll passes
    • Large pieces of furniture
    • Propane tanks 20 pounds or over
    • Guns and ammunition
    • Dry ice
    • Fireworks and sparklers
    • Gift cards
    • Items from in-store vendors such as Starbucks or Target Café
    • Live animals such as fish, birds, or hamsters
      • Live insects such as crickets and mealworms from PetSmart can be delivered
    • Alcohol, including non-alcoholic beer and wine *
    • Prescription medications *

     *Note: These items are only restricted in select markets.

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• What is a pickup order and how does it work?

  • Pickup is an option available at stores in select areas and is included in the Shipt membership. 
    
    If available in your area, you’ll be able to choose between “delivery” or “pickup” when you place an order. For pickup orders, our Shipt Shoppers will go through the shopping process with the same care as any other Shipt order, but instead of heading to delivery upon completion, they will prepare your order for pickup at your selected store.

    To begin a pickup order, launch Shipt on your mobile device or through your computer and choose a store. If pickup is available, select "pickup" from the delivery options screen and choose the location you would like to shop from! 

    The price of pickup and delivery for members is free on orders of $35 or more. A $7 fee will be added to pickup and delivery orders less than $35. If you have any additional questions or concerns, please give us a call at 205-502-2500 or join LiveChat and we'll be happy to help! 

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• What if the store is out of something that I ordered?

  • At checkout, you will select your Substitution Instructions for how you would like your shopper to handle out of stock items. 

    • Contact me: Your shopper will ask you about every item that is out of stock and offer substitutions suggestions. 
    • Choose for me: The shopper will use their best judgement to find a good substitute if none are available. They will only contact you as needed.
    • Do not substitute: The shopper will not look for substitutes. 
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