I tried to reset my password, but I can’t find the reset email in my inbox. What do I do?

Related questions:

• Can I check out the app before I buy a membership?

  • Sure, just download the app and sign up for an account! Or, if you prefer to browse on desktop, simply go to shipt.com/shop to get started.

    You can browse the different retailers in your area completely free of charge and, if you'd like to give the service a try, sign up for a 14-day trial.* When you're ready to commit, you can sign up for unlimited delivery with either a Monthly or Yearly membership.*

    *Note: at the end of the trial period, your account will convert to the membership plan of your choice.

    **Note: Shipt membership fees and one-time delivery fees vary by market. Deliveries under $35 with a Shipt membership will incur a $7 fee. All orders with alcohol (where available) may incur a $7 alcohol fee.

    
    

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• How can I reset my password?

  • If you have forgotten your password, you can reset it using either the app or the website by following the directions below.

    • Open the Shipt app and select Sign in or go to shipt.com/shop. 
    • Under the email and password fields, select Forgot password?
    • You will be directed to a new page and asked to enter your email. Be sure to enter the email address that's associated with your Shipt account.
    • Select Email instructions as shown below.

    

    • You will receive an email from Shipt that lists the password requirements. 
    • Click Update password at the bottom of the email. 
    • You will be directed to a new page and prompted to enter a new password.*
      *Note: For security purposes, you will have a limited amount of time after receiving the reset password email to update your password. If this time limit expires, you will need to go back to the login screen and select Forgot password? again.
    • Return to the login screen and enter your email and new password to log into your account.

    
    

    If you are still experiencing issues, you can contact our support team via LiveChat on our webpage, email us at support@shipt.com, or call us at (205) 502-2500.

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• I am having problems with the app. How do I fix it?

  • For both iPhones and  Android phones, check the following:

    1. Verify that your phone has been updated to the latest version of its operating system.

    2. Verify that your Shipt app has been updated to the latest version.

    3. If both your phone’s operating system and your Shipt app are up to date, then try closing the app.

    • iPhone:On an iPhone X or later, an iPad with iOS 12 or later, or iPadOS, from the Home screen, swipe up from the bottom of the screen and pause slightly in the middle of the screen. On an iPhone 8 or earlier, double-click the Home button to show your most recently used apps
      • Swipe right or left to find the app that you want to close. 
      • Swipe up on the app’s preview to close the app.
        
        
    • Android: Select the ‘Recent Apps’ icon or press and hold the ‘Home’ button until the Recent Apps list appears. Swipe the open app towards the right of the phone. To exit this feature, by selecting the ‘Recent Apps’ icon again.
      
      

    4. Try to open your Shipt app again by clicking on the Shipt icon. If the app still does not work, then try turning off the phone completely and turning it back on.

    • To power off an iPhone: Press and hold the Power and Volume Down buttons until the option ‘slide to power off’ appears. Slide the power button to the right and wait while the phone turns off. Then turn the phone back on by holding the Power button.
      
      
    • To soft reset an iPhone: Press and hold the ‘Sleep/Wake’ button (the thin rectangle button) and the ‘Home’ button at the same time for at least 10 seconds until the Apple logo appears. Let go of both buttons. The phone will continue through the usual process of starting up.
      
      
    • To power off an Android: Press and hold the ‘Power’ button until the ‘Device Options’ appear. Select ‘Power Off’. The phone will shut down. Then turn the phone back on by holding the ‘Power’ button.
      
      

    5. Try to open your Shipt app again. If the app still does not work, then try reinstalling the app.

    • iPhone:Select and hold the Shipt app until a small ‘x’ appears on the upper left corner. Select the ‘x’. When the confirmation window appears, select ‘Delete’. The app will disappear from the Home Screen. Select the ‘Home’ button to exit from the feature. Then go to the app store to select the Shipt app to install it again.
      • https://apps.apple.com/us/app/shipt-same-day-delivery/id971888874 - Click on this link to access the Shipt app in the Apple App Store. Click on “Get” to download the app. If your app is out of date, you will need to click on the blue Update button to ensure you are using the latest version.
        
        
    • Android:Open the ‘Settings’ app. Select ‘Applications'. Select ‘Application Manager'. Select the Shipt app. Select ‘Uninstall’. When the confirmation window appears, select ‘OK’. The app will disappear. Then go to the Google Play store to select the Shipt app to install it again.
      • https://play.google.com/store/apps/details?id=com.shipt.groceries&hl=en_US -
        Click on this link to access the Shipt app in the Google Play Store. Click on “Install” to install the app. If your app is out of date, you will need to click on the green Update button to ensure you are using the latest version.
        
        

    6. Once your Shipt app has been installed, try to open your Shipt app again. If the app still does not work, please contact us.

    If you still experience issues after troubleshooting, contact our support team via live chat on our webpage, email us at support@shipt.com, or call us at (205) 502-2500.

    
    

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