How can I contact customer service?
We have multiple ways you can contact us!
You can contact our support team via live chat on our webpage, email us at support@shipt.com, or call us at (205) 502-2500. We also offer the option to contact us using our Shipt app!
To contact us via live chat on our webpage:
- Go to our website.
- Select ‘Shipt Live Chat’ at the bottom right of the browser.
- The ‘Shipt Live’ page appears.
- Enter your name, email address, phone number and then select Member Support.
- Select ‘Start Chatting’.
If you would like to contact us using our Shipt app:
- Select the menu button (3 green lines) at the top left corner of the app.
- The ‘Shipt’ menu appears.
- Select ‘Help’.
- The ‘Shipt Help’ page appears.
- Select ‘Contact Us’.
- The ‘Contact Us’ page appears.
- You can select either ‘Email’ or ‘Call’.
