How can I contact customer service?

Related questions:

• Do shoppers accept tips?

  • Tips are not required but are greatly appreciated. Show your shopper some love and appreciation by tipping any amount of your choice! You may tip in cash or within the app after you receive your delivery and 100% of your tip will go to the shopper.*

    *Note: Shipt credits and Shipt gift cards cannot be used for shopper tips.

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• Do you honor sales?

  • Shipt offers special in-app pricing to help members save money (while also saving time). Though our weekly deals don’t always reflect store shelf pricing, all Shipt sales are offered in one convenient place – our Savings category – for easy browsing.

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• How much do I tip?

  • Tips are not required but are greatly appreciated. If you choose to tip, you can add a tip when placing your order by choosing a preselected or custom amount. You may also tip in cash or within the app after you receive your delivery.
    
    No matter which method you choose, 100% of your tip will go to the shopper. Show your shopper some love and appreciation by tipping any amount of your choice! 
    
    

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• What about taxes? How does that work?

  • Shipt does not withhold any taxes from our shoppers' weekly paychecks. 
    
    As independent contractors, shoppers with Shipt are responsible for filing their own taxes. Shipt will send a 1099 form to shoppers who earn above a certain amount at the end of the year.

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