How can we help?

Done

How can I contact customer service?

We have multiple ways you can contact us!


You can contact our support team via live chat on our webpage, email us at support@shipt.com, or call us at (205) 502-2500. 

We als
o offer the option to contact us using our Shipt app!


To contact us via LiveChat on our webpage:

  • Go to our website.
  • Scroll to the very bottom of the page, and select Contact Us. 
  • In the bottom right corner of the next page, you will see the green Live Chat button appear. 
  • Click the Live Chat button, then enter your name and email address.
  • Select Member Support, then Start Chatting.


To contact us using our Shipt app:

  • Tap the account button in the top right corner.
  • Select Help shown underneath your account information. A tab in your browser will be opened.
  • Open the new tab and tap the Live Chat button in the bottom right corner, then enter your name and email address.
  • Select Member Support, then Start Chatting.

Was this article helpful?

Live Chat