We have multiple ways you can contact us!
You can contact our support team via live chat on our webpage, email us at support@shipt.com, or call us at (205) 502-2500.
We also offer the option to contact us using our Shipt app!
To contact us via LiveChat on our webpage:
- Go to our website.
- Scroll to the very bottom of the page, and select Contact Us.
- In the bottom right corner of the next page, you will see the green Live Chat button appear.
- Click the Live Chat button, then enter your name and email address.
- Select Member Support, then Start Chatting.
To contact us using our Shipt app:
- Tap the account button in the top right corner.
- Select Help shown underneath your account information. A tab in your browser will be opened.
- Open the new tab and tap the Live Chat button in the bottom right corner, then enter your name and email address.
- Select Member Support, then Start Chatting.