How do I manage my notification preferences?

Related questions:

• Can I add items to my order after I have placed it?

  • Yes! You can add items to your order up to one hour before your requested delivery window.

    To add an item through your app:

    • Tap Orders from the menu.
    • Tap the order you'd like to add to.
    • Tap Update items.
    • Search for the item you want to add.
    • Save your updated order.

    
    Your Shopper will be notified that you have updated your order!

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• What if the store is out of something that I ordered?

  • At checkout, you will select your Substitution Instructions for how you would like your shopper to handle out of stock items. 

    • Contact me: Your shopper will ask you about every item that is out of stock and offer substitution suggestions. 
    • Choose for me: The shopper will use their best judgement to find a good substitution if the originally requested item is not available. They will only contact you as needed.
    • Do not substitute: The shopper will not look for substitutions. 
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• When can you schedule a delivery?

  • Members can place an order for same-day delivery at their convenience. Delivery windows are determined by shopper availability, and the next available window will be listed in the Shipt app when you create your order. Depending on your area and the retailer you select, you may see options for either a 1-hour delivery window or a 2-hour delivery window.

    Shoppers with Shipt are available whenever the store is open. For some stores, that means you can get delivery 24 hours a day!

    
    

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