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Related questions:

• Can I log in on my computer?

  • Of course! You can log in at our website, which can be found here.

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• Can I order alcohol?

  • We offer alcohol delivery in select cities from a variety of retailers. If you are in the coverage area for this service, beer, wine, and spirits may be available for delivery. A $7 delivery fee may be applied to alcohol orders from select retailers.
    
    Please note that you must be 21 or older with a valid ID to place or receive an alcohol order. Due to state and federal regulations, our shoppers are legally required to confirm the recipient of an order with alcohol is 21 or older by reviewing a valid ID at delivery, regardless of the recipient's apparent age. The recipient must also sign for the delivery on the shopper's phone.

    We continually monitor, make accessible, and encourage shoppers to follow CDC recommendations. Protective equipment  (gloves, masks, and hand sanitizer) is readily available for all of our shoppers. We provide financial assistance to shoppers unable to shop due to a COVID‑19 diagnosis or quarantine order.

    While we understand concerns with this policy, ID scan and physical signature are still a requirement for alcohol delivery at this time.

    For a complete explanation of our alcohol policy, please see our terms of service.*
    *Note: Shipt and Shipt Shoppers are required to follow each state's specific laws and regulations for alcohol delivery, which may include order limits. If you have questions or need assistance with an order containing alcohol, you can contact Shipt Support through the Live Chat feature at the bottom of this screen or by calling (205) 502-2500.

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• How are your prices determined?

  • It's super simple! The price you see in the Shipt app is the price you pay.

    Shipt prices will vary slightly from store shelf prices to help cover the costs of picking, packing, and processing. For example, a loaf of Wonderbread costs $2.29 in the store and $2.59 to have it delivered to your door using Shipt. 

    Our members can expect to pay about $5 more using Shipt than they would on a $35 order purchased in the store themselves. 

    Shipt members will get unlimited delivery on all orders over $35!* If you do not have a Shipt membership, a delivery fee will be added at checkout to help cover the costs of shopping and delivery.

    *Note: Deliveries under $35 with a Shipt membership will incur a $7 fee and applicable service fees per order. One-time deliveries will incur both a service fee and a delivery fee, shown at checkout. All orders with alcohol (where available) may incur a $7 alcohol fee.

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• Why can’t I login? I downloaded the app and purchased a membership, but I still can’t get in. Help!

  • Have no fear! If you are receiving an invalid credentials message when you attempt to log in, try resetting your password first on our Password Reset page.

    If you need further assistance, you can contact our support team 24/7 via live chat on our webpage, email us at support@shipt.com, or call us at (205) 502-2500. We are always happy to help!

    
    

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