Where is my order? It's running late.

Related questions:

• Do shoppers accept tips?

  • Tips are not required but are greatly appreciated. Show your shopper some love and appreciation by tipping any amount of your choice! You may tip in cash or within the app after you receive your delivery and 100% of your tip will go to the shopper.*

    *Note: Shipt credits and Shipt gift cards cannot be used for shopper tips.

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• I am having problems with the app. How do I fix it?

  • For both iPhones and  Android phones, check the following:

    1. Verify that your phone has been updated to the latest version of its operating system.

    2. Verify that your Shipt app has been updated to the latest version.

    3. If both your phone’s operating system and your Shipt app are up to date, then try closing the app.

    • On an iPhone, On an iPhone X or later,an iPad with iOS 12 or later, or iPadOS, from the Home screen, swipe up from the bottom of the screen and pause slightly in the middle of the screen. On an iPhone 8 or earlier, double-click the Home button to show your most recently used apps
      • Swipe right or left to find the app that you want to close. 
      • Swipe up on the app’s preview to close the app.
        
        
    • On an Android phone, select the ‘Recent Apps’ icon or press and hold the ‘Home’ button until the Recent Apps list appears. Swipe the open app towards the right of the phone. To exit this feature, by selecting the ‘Recent Apps’ icon again.
      
      

    4. Try to open your Shipt app again by clicking on the Shipt icon. If the app still does not work, then try turning off the phone completely and turning it back on.

    • On an iPhone, Power Off, press and hold the Power and Volume Down buttons until the option ‘slide to power off’ appears. Slide the power button to the right and wait while the phone turns off. Then turn the phone back on by holding the Power button.
      
      
    • On an iPhone, Soft Reset, press and hold the ‘Sleep/Wake’ button (the thin rectangle button) and the ‘Home’ button at the same time for at least 10 seconds until the Apple logo appears. Let go of both buttons. The phone will continue through the usual process of starting up.
      
      
    • On an Android phone, press and hold the ‘Power’ button until the ‘Device Options’ appear. Select ‘Power Off’. The phone will shut down. Then turn the phone back on by holding the ‘Power’ button.
      
      

    5. Try to open your Shipt app again. If the app still does not work, then try reinstalling the app.

    • On an iPhone, select and hold the Shipt app until a small ‘x’ appears on the upper left corner. Select the ‘x’. When the confirmation window appears, select ‘Delete’. The app will disappear from the Home Screen. Select the ‘Home’ button to exit from the feature. Then go to the app store to select the Shipt app to install it again.
      • https://apps.apple.com/us/app/shipt-same-day-delivery/id971888874 - Click on this link to access the Shipt app in the Apple App Store. Click on “Get” to download the app. If your app is out of date, you will need to click on the blue Update button to ensure you are using the latest version.
        
        
    • On an Android phone, open the ‘Settings’ app. Select ‘Applications. Select ‘Application Manager. Select the Shipt app. Select ‘Uninstall’. When the confirmation window appears, select ‘OK’. The app will disappear. Then go to the Google Play store to select the Shipt app to install it again.
      • https://play.google.com/store/apps/details?id=com.shipt.groceries&hl=en_US -
        Click on this link to access the Shipt app in the Google Play Store. Click on “Install” to install the app. If your app is out of date, you will need to click on the green Update button to ensure you are using the latest version.
        
        

    6. Once your Shipt app has been installed, try to open your Shipt app again. If the app still does not work, please contact us.

    You can contact our support team via live chat on our webpage, email us at support@shipt.com, or call us at (205) 502-2500.

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• How will my shopper deliver my items?

  • You’ll be able to choose between drop-off and in-person delivery on the checkout page when placing an order. Regardless of your delivery preference, you’ll get an email and text when your order has arrived.

    Please note that select store locations do not carry single-use bags. If this is the case, your shopper will purchase bags at checkout and you will see the cost reflected on your emailed receipt. 

    If you would not like to purchase bags, please let your shopper know that you'd prefer to have the order delivered bagless by leaving a note under "Delivery Instructions" when placing your order. If you do opt into a bagless delivery, we encourage you to be home to receive the order or leave a receptacle out such as a box or cooler that your shopper can leave items in. 

    
    

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• What days and times can I get groceries delivered?

  • We deliver 7 days a week with the exception of certain holidays. If the store is open, we will deliver to you!

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