How can I see the status of my order?

Related questions:

• Do shoppers accept tips?

  • Tips are not required but are greatly appreciated. Show your shopper some love and appreciation by tipping any amount of your choice! You may tip in cash or within the app after you receive your delivery and 100% of your tip will go to the shopper.

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• I am having problems with the app. How do I fix it?

  • For both the iPhone and the Android phones, check the following:

    1. Verify that your phone has been updated to the latest version of its operating system.

    2. Verify that your Shipt app has been updated to the latest version.

    3. If both your phone’s operating system and your Shipt app has the latest version, then try closing the app.

    On the iPhone, press the ‘Home’ button twice. The phone displays all the open apps. Swipe the open app towards the top of the phone. To exit this feature, select the ‘Home’ button once or tap on the Home Screen.

    On the Android phone, select the ‘Recent Apps’ icon or press and hold the ‘Home’ button until the Recent Apps list appears. Swipe the open app towards the right of the phone. To exit this feature, by selecting the ‘Recent Apps’ icon again.

    4. Try to open your Shipt app again. If the app still does not work, then try turning off the phone completely and turning it back on.

    On the iPhone, Power Off, press and hold the ‘Sleep/Wake’ button (the thin rectangle button) until the option ‘slide to power off’ appears. Slide the power button to the right and wait while the phone turns off. Then turn the phone back on by holding the ‘Sleep/Wake’ button.

    On the iPhone, Soft Reset, press and hold the ‘Sleep/Wake’ button (the thin rectangle button) and the ‘Home’ button at the same time for at least 10 seconds until the Apple logo appears. Let go of both buttons. The phone will continue through the usual process of starting up.

    On the Android phone, press and hold the ‘Power’ button until the ‘Device Options’ appear. Select ‘Power Off’. The phone will shut down. Then turn the phone back on by holding the ‘Power’ button.

    5. Try to open your Shipt app again. If the app still does not work, then try reinstalling the app.

    On the iPhone, select and hold the Shipt app until a small ‘x’ appears on the upper left corner. Select the ‘x’. When the confirmation window appears, select ‘Delete’. The app will disappear from the Home Screen. Select the ‘Home’ button to exit from the feature. Then go to the app store to select the Shipt app to install it again.

    On the Android phone, open the ‘Settings’ app. Select ‘Applications. Select ‘Application Manager. Select the Shipt app. Select ‘Uninstall’. When the confirmation window appears, select ‘OK’. The app will disappear. Then go to the Google Play store to select the Shipt app to install it again.

    6. Once your Shipt app has been installed, try to open your Shipt app again. If the app still does not work, please contact us.

    You can contact our support team via live chat on our webpage, email us at support@shipt.com, or call us at (205) 502-2500.

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• Do I need to be home at the time of delivery?

  • Yes! 

    Please do not schedule a delivery during a time window in which no one is home to receive the delivery. If no one is home at the time we deliver your groceries, we will call your mobile phone to ask for options on how to complete the delivery. Should this occur, any perishable items in your order could be damaged, so please make sure someone is available to receive the order. 

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