How can I see the status of my order?

Related questions:

• Why might there be a waiting period before I can start shopping?

  • At this time, we onboard shoppers on an as-needed basis which means there may sometimes be a waiting period if all delivery needs in a location are currently being met. 

    If there is a waiting period, we’ll contact you with more information on how to complete your sign-up!

    
    

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• How long will it be before I can begin shopping?

  • The amount of time it will take to get started varies by location. It could be anywhere from a few days to a few weeks (or sometimes, a bit longer than that). Rest assured that our onboarding team is working very hard to get everyone started as soon as possible!

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• Once my order is placed, can I change or cancel my order?

  • Yes! You can add items to your order up to 1 hour before your requested pickup window.

    
    

    To add an item through the app:

    
    

    • Tap Orders in the bottom middle of the screen
    • Select your upcoming order
    • Select Add Item or Add Special Request
    • Enter the item you want to add
    • Save your updated order
    • Your shopper will be notified that you have updated your order

    
    

    To add an item on the website:
    
    

    • In the top right corner, next to the cart, select New Order
    • Click the checkmark next to Upcoming Order
    • Add items from the catalog with the plus sign
    • Save your updated order
    • Your shopper will be notified that you have updated your order

    
    

    You can also cancel your order in the Shipt app before your shopper starts shopping.

    
    

    To cancel your order through the app:
    
    

    • Tap Orders.
    • Tap the order you want to cancel.
    • Scroll to the bottom of the order.
    • Tap Cancel this order.

    
    

    To cancel your order on the website:
    
    

    • Click Account in the top right corner
    • Select Order History from the menu
    • Select View details on the order you want to cancel
    • At the bottom of the order, select Cancel Order

    
    

    If your shopper has already started shopping contact Shipt Support via Live chat or give us a call at 205-502-2500.

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