How can I contact the Shopper Onboarding team?

Related questions:

• Can pay for my order using a gift card?

  • If it's a Visa, or a similar reloadable gift card, then yes! At this time, store gift cards cannot be used towards Shipt orders. 

    Shipt gift cards can be redeemed in the Shipt app for Shipt credits which will automatically apply at checkout.

    Otherwise, we can only accept debit or credit cards in the app.

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• Why was I charged a different amount from the original total?

  • The final amount that you're charged will always reflect the cost of the items that you receive. There are several reasons that this charge could be more or less than the original total at checkout. 

    • Special Requests -  we won't know the cost of these items until the shopper finds them in the store

    • Out of stock items - items that are out of stock in the store will be removed from the order, reducing the final charge

    • Substitutions - if the item you requested is out of stock and an adequate substitution is selected by the shopper, you will be charged for the price of the substituted item

    • Added Items - items added to your cart after checkout will be added to the order total, increasing the final charge

    
    

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• Will I get reimbursed for mileage?

  • At this time, Shipt does not reimburse for mileage. However, this can be tracked and filed with your taxes at the end of the year. Consult a tax professional for more information.

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• What about taxes? How does that work?

  • Shipt does not withhold any taxes from our shoppers' weekly paychecks. 
    
    As independent contractors, shoppers with Shipt are responsible for filing their own taxes. Shipt will send a 1099 form to shoppers who earn above a certain amount at the end of the year.

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