How can we help?

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How can I contact customer service?

We have multiple ways you can contact us!

You can contact our support team via live chat on our webpage, email us at support@shipt.com, or call us at (205) 502-2500. We also offer the option to contact us using our Shipt app!

To contact us via live chat on our webpage:

  • Go to our website.
  • Select ‘Shipt Live Chat’ at the bottom right of the browser.
  • The ‘Shipt Live’ page appears.
  • Enter your name, email address, phone number and then select Member Support.
  • Select ‘Start Chatting’.

If you would like to contact us using our Shipt app:

  • Select the menu button (3 green lines) at the top left corner of the app.
  • The ‘Shipt’ menu appears.
  • Select ‘Help’.
  • The ‘Shipt Help’ page appears.
  • Select ‘Contact Us’.
  • The ‘Contact Us’ page appears.
  • You can select either ‘Email’ or ‘Call’.

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