Tips are not required but are greatly appreciated. Show your shopper some love and appreciation by tipping any amount of your choice! You may tip in cash or within the app after you receive your delivery and 100% of your tip will go to the shopper.* *Note: Shipt credits and Shipt gift cards cannot be used for shopper tips.
It's super simple! The price you see in the Shipt app is the price you pay.
Shipt prices will vary slightly from store shelf prices to help cover the costs of picking, packing, and processing. For example, a loaf of Wonderbread costs $2.29 in the store and $2.59 to have it delivered to your door with Shipt.
Our members can expect to pay about $5 more using Shipt than they would on a $35 order purchased in the store themselves.
Shipt members will get unlimited delivery on all orders over $35!* If you do not have a Shipt membership, a delivery fee will be added at checkout to help cover the costs of shopping and delivery. *Note: Deliveries under $35 with a Shipt membership will incur a $7 fee and applicable service fees per order. One-time deliveries will incur both a service fee and a delivery fee, shown at checkout. All orders with alcohol (where available) may incur a $7 alcohol fee.
You can contact our support team via Live Chat on our webpage. You can also email us at support@shipt.com, or call us at (205) 502-2500.
We also offer the option to contact us via the Shipt app!
To contact us via the Shipt app:
Tap the account icon.
Select Help shown underneath your account information. A tab in your browser will be opened.
Scroll down on the new tab and tap Contact us under "Need immediate assistance?."
Tap the purple and white message icon in the bottom right-hand corner of the screen, select Start conversation, enter the requested information, then Submit.
Si desea asistencia en español, solo menciónelo una vez que se conecte con nosotros. Español está disponible de 7 am a 8 pm tiempo Centro.
The final amount that you're charged will always reflect the cost of the items that you receive. There are several reasons that this charge could be more or less than the original total at checkout.
• Special Requests - we won't know the cost of these items until the shopper finds them in the store
• Out of stock items - items that are out of stock in the store will be removed from the order, reducing the final charge
• Substitutions - if the item you requested is out of stock and an adequate substitution is selected by the shopper, you will be charged for the price of the substituted item
• Added Items - items added to your cart after checkout will be added to the order total, increasing the final charge
