Can I tip in cash?

Related questions:

• Can pay for my order using a gift card?

  • If it's a Visa, or a similar reloadable gift card, then yes! At this time, store gift cards cannot be used towards Shipt orders. 

    Shipt gift cards can be redeemed in the Shipt app for Shipt credits which will automatically apply at checkout.

    Otherwise, we can only accept debit or credit cards in the app.

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• How do I pay using my Shipt Credit?

  • Shipt credits are automatically applied to your next order.  At check out, you’ll see your credits appear in green in the breakdown of charges as Shipt Credit Applied.

    Please note that Shipt credits cannot be applied to delivery fees or converted to Shipt Passes. While Shipt credits can be applied to orders containing alcohol, they cannot be applied to alcohol* items. 
    
    

    
    

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    *You must be 21+ and have a valid ID to order and/or receive alcohol.

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• Is tipping required?

  • No, tipping is an optional way to recognize stellar shoppers for all they do to provide great service. 100% of your tips go directly to your shopper after they complete your order.

    If you have any questions or concerns about your tip, please give us a call at 205-502-2500 or join LiveChat and we'll be happy to help! 

    
    

    
    

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• Why was I charged a different amount from the original total?

  • The final charged amount will always reflect the cost of the items that you receive. There are several reasons that this charge could be more or less than the original total at checkout. 

    • Special Requests -  we won't know the cost of these items until the shopper finds them in the store

    • Out of stock items - items that are out of stock in the store will be removed from the order, reducing the final charge.

    • Substitutions - if the item you requested is out of stock and an adequate substitution is selected by the shopper, you will be be charged for the price of the substituted item

    • Added Items - items added to your cart after checkout will not be reflected in the original total

    
    

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