Can I have groceries delivered to family or friends?

Related questions:

• Can I add items to my order after I have placed it?

  • Yes! You can add items to your order up to one hour before your requested delivery window.

    To add an item through your app:

    • Select “Your Orders” from the menu.
    • Select the order.
    • Click “Add Item” or “Add Special Request”
    • Enter the item you want to add.
    • Save your updated order.

    Your Shopper will be notified that you have updated your order!

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• Do shoppers accept tips?

  • Tips are not required but are greatly appreciated. Show your shopper some love and appreciation by tipping any amount of your choice! You may tip in cash or within the app after you receive your delivery and 100% of your tip will go to the shopper.

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• Once my order is placed, can I change or cancel my order?

  • Yes! You can add items to your order up to 1 hour before your requested pickup window.

    
    

    To add an item through the app:

    
    

    • Tap Orders in the bottom middle of the screen
    • Select your upcoming order
    • Select Add Item or Add Special Request
    • Enter the item you want to add
    • Save your updated order
    • Your shopper will be notified that you have updated your order

    
    

    To add an item on the website:
    
    

    • In the top right corner, next to the cart, select New Order
    • Click the checkmark next to Upcoming Order
    • Add items from the catalog with the plus sign
    • Save your updated order
    • Your shopper will be notified that you have updated your order

    
    

    You can also cancel your order in the Shipt app up to 1 hour before your chosen delivery window.

    
    

    To cancel your order through the app:
    
    

    • Tap Orders in the bottom middle of the screen
    • Tap the order that you’d like to cancel
    • At the bottom of the order, select Cancel Order

    
    

    To cancel your order on the website:
    
    

    • Click Account in the top right corner
    • Select Order History from the menu
    • Select View details on the order you want to cancel
    • At the bottom of the order, select Cancel Order

    
    

    If your shopper has already started shopping, or if it’s less than an hour before your chosen delivery window, contact our customer service team via Live chat or give us a call at 205-502-2500.

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• How can I contact customer service?

  • We have multiple ways you can contact us!

    
    

    You can contact our support team via Live Chat on our webpage. You can also email us at support@shipt.com or call us at (205) 502-2500.
    
    We also offer the option to contact us using our Shipt app!

    
    

    To contact us using our Shipt app:

    • Tap the account icon.
    • Select Help shown underneath your account information. A tab in your browser will be opened.
    • Open the new tab and tap the Live Chat button in the bottom right corner, then enter your name and email address.
    • Select Member Support, then Start Chatting.

    
    

    Si desea asistencia en español, solo menciónelo una vez que se conecte con nosotros. Español está disponible de 7 am a 8 pm tiempo Centro.

    
    

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