Yes!* If you need to change your payment method after submitting an order through the Shipt app or website, please contact Shipt Support at 205-502-2500 or start a Live Chat for assistance.
*Note: if you placed your order directly through the retailer, rather than through Shipt, contact the retailer for assistance.
Shoppers receive 100% of the tip you include on your order. You're able to provide a pre-tip at checkout or apply one once your order has been delivered.
If you have any questions or concerns about your tip, you're welcome to give us a call at 205-502-2500 or join LiveChat and we will be happy to help!
To view your credit balance, navigate to your account page and tap Account, then Wallet. Your credit balance will be visible at the top of the page. Tap the arrow (>) to review your credit balance in detail. You’ll see a list of your total credits, any gift card balances, and your latest transactions.
Pre-tipping is an efficient way to order and tip at the same time while preventing additional steps after delivery to tip your shopper. This ensures your shopper gets their tip as soon as the order is completed!
If you would like to skip the pre-tip option, you're welcome to tip after the order is delivered. As always, tipping is optional and your shopper receives 100% of the tip you provide. If you have any questions or concerns, please give us a call at 205-502-2500 or join LiveChat and we will be happy to help!
No, any tips you leave for your shopper will be in addition to the pay they already receive from Shipt for completing the order. Shoppers with Shipt receive 100% of the tip amount left by a customer.