Why can’t I login? I downloaded the app and purchased a membership, but I still can’t get in. Help!

Related questions:

• Can I log in on my computer?

  • Of course! You can log in at our website, which can be found here.

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• How are your prices determined?

  • It's super simple! The price you see in the Shipt app is the price you pay.

    Shipt prices will vary slightly from store shelf prices to help cover the costs of picking, packing, and processing. For example, a loaf of Wonderbread costs $2.29 in the store and $2.59 to have it delivered to your door using Shipt. 

    Our members can expect to pay about $5 more using Shipt than they would on a $35 order purchased in the store themselves. 

    Shipt members will get unlimited delivery on all orders over $35!* If you do not have a Shipt membership, a delivery fee will be added at checkout to help cover the costs of shopping and delivery.

    *Note: Deliveries under $35 with a Shipt membership will incur a $7 fee and applicable service fees per order. One-time deliveries will incur both a service fee and a delivery fee, shown at checkout. All orders with alcohol (where available) may incur a $7 alcohol fee.

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• How do I cancel my membership?

  • You can cancel at any time by reviewing your subscription information through your Shipt account.

    1. Log into your account at shipt.com/login or via the Shipt mobile app.
    2. Tap Account.
    3. Tap Shipt Membership Profile.
    4. At the bottom, tap How to cancel my membership.
    5. Tap Yes, cancel membership.

    If you'd prefer to cancel your membership placed through Shipt by contacting our customer support team, you can call our dedicated line at (205) 259-7798 between 6 a.m. - 8 p.m. CT.

    If you've signed up for a Shipt membership through Target, you can cancel your membership through the Target app. If you still need assistance, please contact Target Guest Services at 1-800-591-3869 and they will be happy to help. 

    A confirmation email will be sent to the email address associated with your Shipt account as soon as your cancellation has been completed.

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• Can I refer people to Shipt?

  • At this time, Shipt members can not refer others to sign up for a membership. However, new users can sign up for a 14-day free trial at shipt.com/discover. You can also gift a 12-month or 6-month membership to your friends and family at shipt.com/gift. 

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    If you're a shopper with Shipt, you can refer others to start shopping by tapping Refer shoppers in the app. For more information on shopper referrals, click here.

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