What are Shipt credits?

Related questions:

• Can I have an invoice for my order instead of paying in the app?

  • Unfortunately no, all payments must be made in the app with a debit or credit card.

    You can view all of your itemized receipts on the Your Orders screen.

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• How do I check my credit amount?

  • There are two ways to check your credit amount:

    
    

    Select Account in the top right corner of your app. Directly underneath your account information, you will see your Available Credit listed.

    
    

    Alternatively, add the items you’d like to order to your cart and proceed to checkout. At the end of checkout, you will see your credit balance listed in green as Shipt Credit Applied, and the dollar amount will automatically deduct from your total.

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• Why was I charged multiple times by Shipt?

  • When you place an order through Shipt, your card will be temporarily authorized for the requested order total plus a small allowance for substitutions or special requests on your order. Once your order has been delivered, you will receive a digital receipt and will only be charged for the items you received. 

    If the final price for your order is more than the original checkout total you may see the remaining balance captured on a second charge. This often results from price adjustments from special requests, items added after placing an order, or item substitutions.

    In-app tips may also show up as a separate charge.

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• How do I earn Shipt credits?

  • Shipt customers may have the opportunity to earn credits through a sale or promotion. To earn credits, spend the amount required by the promotion as listed in the app or website. A progress bar will appear at the top of the screen, as pictured below, to help you track your progress once you start adding qualifying products to your cart. Any credits you earn will be applied to your account once your order is fulfilled.

    

    You can find promo offers in the app or listed every week in our Exclusive Savings email newsletter. You can also earn Shipt credits through our referral program, membership offers, and special promotions throughout the year.

    
    

    
    

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