What if I’m having trouble placing my online order with my SNAP EBT card?

Related questions:

• If I used SNAP EBT, can I change my order or add to my order after I submit it?

  • Yes, you can add items to your order up to an hour before your delivery or pickup window begins. 
    
    To increase the amount charged to your EBT card after adding additional SNAP-eligible items, return to the payment details section of your order and select Update Amount. You will then be prompted to enter the additional amount you'd like to charge to your EBT card and to enter your PIN. 
    
    If you do not opt to increase the amount charged to your EBT card, and the cost of the additional SNAP-eligible items exceeds the original SNAP EBT order total, these items will be charged to your secondary payment method. 

    

     

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• Do I need a Shipt membership to use my SNAP EBT card for grocery delivery?

  • No, a Shipt membership is not required to shop with your SNAP EBT card. However, you will need a Shipt account to place an order. You would also need a second form of payment for any delivery fees, service fees, tips, etc. One benefit of purchasing a membership is $0 delivery fees on orders of $35 or more.

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• Why do I need to enter a secondary form of payment when using SNAP EBT?

  • Your additional payment method will be used for any remaining total not covered by the EBT card amount applied to your order, including:   

    • Items not eligible for SNAP EBT.  
    • Delivery, service, and other applicable fees (i.e., government regulatory fees). 
    • Additional products added after placing your order that exceed your original SNAP EBT charged total. 
    • The difference in weight for any price-per-pound items, if the purchased item exceed the weight you selected when ordering and the new order total exceeds your original SNAP EBT charged total.
    • Any tip you add for your shopper.
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• Is there an order minimum to place an order with SNAP EBT?

  • No, there is no order minimum to place an order. However, Shipt customers who place an order for less than $35 will be charged a $7 fee. 

    Shipt customers who don’t have a membership may be charged additional delivery or service fees at checkout. 

     

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