How can we help?


How do I cancel my order?

You can cancel your order in the Shipt app up to one hour before your chosen delivery window.

  • Go to ‘Your Orders’.
  • Click on the order you want to cancel.
  • Scroll to the bottom of the order.
  • Select the red ‘Cancel This Order’ button.

If your shopper has started shopping your order, or if it’s less than an hour before your chosen delivery window, please contact us to let us know that you need to cancel the order.

You can contact our support team via live chat on our webpage, email us at, or call us at (205) 502-2500.

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