Can I order frozen foods and other foods that need to be kept cold or warm?

Related questions:

• Where and how soon can I pick up my order?

  • If you would like to place your order for delivery instead of pickup, you can change it at any time before you submit your order. If you've already submitted your order, give us a call at 205-502-2500 or join LiveChat and we'll be happy to contact your shopper on your behalf to let them know the order is now for delivery. Please be advised that the shopper may not be able to deliver your order. We are happy to help you cancel your order and walk you through placing a new one for delivery. 

    If you've placed your order and are unable to pick up, you're able to have someone else pick up for you! Just tell the person picking up for you to give your name to the shopper. 

    If you're having trouble reaching your shopper, please contact us and we'll be happy to help you get in touch! 

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• Does it cost anything to start shopping with Shipt?

  • There is no cost to apply to become a shopper with Shipt. Once you become an approved shopper, we will provide you with a Shipt card at no cost.  
    
    As a shopper, you will be responsible for covering the cost of your gas, data usage, etc. However, as an independent contractor, you can file many of these as expenses when you do your taxes! Consult a tax professional for more information regarding these expenses. 

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• Do you offer delivery from restaurants?

  • We offer grocery, alcohol, and general merchandise delivery from select retailers at this time. 

    
    

    Our available stores will vary depending on your area. Please visit https://www.shipt.com/cities/ to enter your zip code and view our retailers for your area.

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• How do I add a note to an order?

  • There are two ways!
    When you select an item from a category, you can use the add note feature before you place the item in the cart.

    Or, in your cart, you may click the Add Note option next to the item before you proceed to check out.

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