Can I have groceries delivered to family or friends?

Related questions:

• Can I add items to my order after I have placed it?

  • Yes! You can add items to your order up to one hour before your requested delivery window.

    To add an item through your app:

    • Tap Orders from the menu.
    • Tap the order you'd like to add to.
    • Tap Update items.
    • Search for the item you want to add.
    • Save your updated order.

    
    Your Shopper will be notified that you have updated your order!

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• Do shoppers accept tips?

  • Tips are not required but are greatly appreciated. Show your shopper some love and appreciation by tipping any amount of your choice! You may tip in cash or within the app after you receive your delivery and 100% of your tip will go to the shopper.*
    *Note: Shipt credits and Shipt gift cards cannot be used for shopper tips. 

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• Once my order is placed, can I change or cancel my order?

  • Yes! You can add items to your order up to 1 hour before your requested pickup window.

    
    

    To add an item through the app:

    
    

    • Tap Orders in the bottom middle of the screen
    • Select your upcoming order
    • Select Add Item or Add Special Request
    • Enter the item you want to add
    • Save your updated order
    • Your shopper will be notified that you have updated your order

    
    

    To add an item on the website:
    
    

    • In the top right corner, next to the cart, select New Order
    • Click the checkmark next to Upcoming Order
    • Add items from the catalog with the plus sign
    • Save your updated order
    • Your shopper will be notified that you have updated your order

    
    

    You can also cancel your order in the Shipt app before your shopper starts shopping.

    
    

    To cancel your order through the app:
    
    

    • Tap Orders.
    • Tap the order you want to cancel.
    • Scroll to the bottom of the order.
    • Tap Cancel this order.

    
    

    To cancel your order on the website:
    
    

    • Click Account in the top right corner
    • Select Order History from the menu
    • Select View details on the order you want to cancel
    • At the bottom of the order, select Cancel Order

    
    

    If your shopper has already started shopping contact Shipt Support via Live chat or give us a call at 205-502-2500.

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• How can I contact customer service?

  • We have multiple ways you can contact us!

    
    You can contact our support team via Live Chat on our webpage. You can also email us at support@shipt.com, or call us at (205) 502-2500.
    
    We also offer the option to contact us via the Shipt app!

    
    

    To contact us via the Shipt app:

    • Tap the account icon.
    • Select Help shown underneath your account information. A tab in your browser will be opened.
    • Scroll down on the new tab and tap Contact us under "Need immediate assistance?." 
    • Tap the purple and white message icon in the bottom right-hand corner of the screen, select Start conversation, enter the requested information, then Submit.

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    Si desea asistencia en español, solo menciónelo una vez que se conecte con nosotros. Español está disponible de 7 am a 8 pm tiempo Centro.

    
    

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