Where can I learn about Shipt’s Trust and Safety Policies, Communication and Platform Securities, or report an incident?

Related questions:

• Can I check out the app before I buy a membership?

  • Sure, just download the app and sign up for an account! Or, if you prefer to browse on desktop, simply go to shipt.com/shop to get started.

    You can browse the different retailers in your area completely free of charge and, if you'd like to give the service a try, sign up for a 14-day trial.* When you're ready to commit, you can sign up for unlimited delivery with either a Monthly or Yearly membership.*

    *Note: at the end of the trial period, your account will convert to the membership plan of your choice.

    **Note: Shipt membership fees and one-time delivery fees vary by market. Deliveries under $35 with a Shipt membership will incur a $7 fee. All orders with alcohol (where available) may incur a $7 alcohol fee.

    
    

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• Can I order alcohol?

  • We offer alcohol delivery in select cities from a variety of retailers. If you are in the coverage area for this service, beer, wine, and spirits may be available for delivery. A $7 delivery fee may be applied to alcohol orders from select retailers.
    
    Please note that you must be 21 or older with a valid ID to place or receive an alcohol order. Due to state and federal regulations, our shoppers are legally required to confirm the recipient of an order with alcohol is 21 or older by reviewing a valid ID at delivery, regardless of the recipient's apparent age. The recipient must also sign for the delivery on the shopper's phone.

    We continually monitor, make accessible, and encourage shoppers to follow CDC recommendations. Protective equipment  (gloves, masks, and hand sanitizer) is readily available for all of our shoppers. We provide financial assistance to shoppers unable to shop due to a COVID‑19 diagnosis or quarantine order.

    While we understand concerns with this policy, ID scan and physical signature are still a requirement for alcohol delivery at this time.

    For a complete explanation of our alcohol policy, please see our terms of service.*
    *Note: Shipt and Shipt Shoppers are required to follow each state's specific laws and regulations for alcohol delivery, which may include order limits. If you have questions or need assistance with an order containing alcohol, you can contact Shipt Support through the Live Chat feature at the bottom of this screen or by calling (205) 502-2500.

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• Where can I find your terms and conditions?

  • Our Terms and Conditions can be found here.

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• How is Shipt supporting its shoppers with rising gas prices?

  • We are taking a number of steps to provide relief to shoppers in the wake of rising gas prices.

    We have long offered a Shopper Perks program that gives shoppers access to discounts on various products, including auto care. We are excited to offer an additional opportunity for qualified shoppers to receive a unique discount code for GetUpside for an additional 35 cents/gallon cash back on their next four fill ups! 

    Our busiest shoppers will also have a one-time opportunity to receive a special bonus in April to thank them for their hard work. 

    We are continuing to monitor gas prices closely and are listening to feedback from our shoppers, members, and retailers.

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